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All reviews animation team senior suite main pool five pools mini club pool bar half board gran canaria great resort family holiday evening entertainment nature reserve young families all inclusive package great holiday large bathroom courtesy bus
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Reviewed 12 November 2018

This isn't the first time we were here. Our first visit was 5 years ago. Actually not a lot has changed, except for some new decorations and new paint here and there.

Our room was very tidy and clean when we arrived, but unfortunately the cleaning wasn't that great the following days. We stayed there for 6 days, but the room got dirtier by each day passing. The floor wasn't cleaned anymore and a cockroach we left on the floor wasn't even noticed by the cleaning lady. It was still there when we left!

On the other hand, the personnel was really helpful and friendly (except for the lifeguard at the swimming pool, she was rather rude). But the pools were clean and the temperature was ok, although the pools could be warmer.

The restaurant of the hotel was nice, with hard working personnel and a great variety of food to choose from every day. Breakfast was impeccable as was the dinner in the evening! They also had a variety of themes, which was nice too. Italian, Mexican and even a special Halloween evening with superb decorations and according Halloween food :)

Too bad the poolbar that was there 5 years ago was closed. During the day it was possible to get some food there. They replaced it by a small poolbar on wheels, which was ok but didn't offer a lot more than drinks.

The gardens were beautiful and the reception desk and neighboring bar were cool too.
A special thanks goes out too the animation team for the kids. Our kids loved the Minidisco in the evening, they're still talking about it now. It would be nice to arrange things a bit earlier, since 20h in the evening is a bit late for small kids.

All in all a great vacation for us, since we did a lot of fun things (be sure to visit Cocodrillo Park) and the hotel wasn't the most important thing for us.

Room tip: Be sure to choose a room not too close to the evening animation (loud music) if you go to bed early...
Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Realdjfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunashotels, Guest Experience at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded 4 weeks ago

Dear Realdjfire,

our main objective is to offer an excellent service to our customers. We work hard every day to achieve this and there is no better reward than reading a positive opinion like yours, thank you.

We have taken note of all your comments about the lifeguard and the room cleaning and we will pass it to the departments involved. We regret de inconveniences that they caused to you.

We are looking forward to welcoming you back soon.

Kind regards,

Rinaldo
Guest Experience

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Reviewed 6 November 2018 via mobile

Just returned could not wait to get home worst place I have stayed , earlier review by mazzaroon is spot on. I believe if the restaurant was in uk it would be closed down crockery not cleared , long queues poor hygiene plastic rattan table mats that could harbour germs never changed just wiped over, understaffed and poorly managed. Air con made us ill , only good points were the gardens and animation team. Geeb

Date of stay: October 2018
Trip type: Travelled with family
Thank Vacation43780605371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunashotels, Public Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded 7 November 2018

Dear Vacation43780605371,

thank you for choosing Suites & Villas by Dunas to spend your recent holidays.
We are really grateful for your comments about the hotel facilities specially to our bar staff and we will pass it to them.

We are sorry to read that we could not fulfill your expectations. We will pass every comment to the department in charge in order to improve as we work hardly every day to improve.

We hope you had a nice flight back home.

Kind regards,
Claudio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

We came as a party of 6 and had 2 x 1 bedroom villas that were situated in a quiet area at the far end of the complex (could do with a bar area here). The rooms were spacious and kept very clean and the complex was well laid out amongst gardens. Huge praise to the staff who battled away trying to keep areas safe when we had an awful thunderstorm for nearly 24 hours.
There was always a good choice of food but the serving area was an absolute shambles. All the hot food was in a long line and you had to join a very long queue for your meal it needs to be separated into stations to avoid these queues which made you feel like you were in a canteen.
The pools were lovely with lots of sunbeds but the water was very cold, could the heating in the pools start a week earlier as lots of people were at the resort with their families for a half term break.
The kids disco didn't start until 8.30pm (usually more like 8.45pm) which seems very late compared to other places we have stayed. There were lots of badly behaved children whose parents were nowhere to be seen and they ran about around the bar area and on the stage. This is obviously the parents responsibility but surely there could have been a member of the animation team on hand to stop them doing this. Our 2 granddaughters were really looking forward to the kids disco but due to the marauding children and the lateness of the disco didn't want to take part.
If some of these issues were resolved we would return.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank andrearae2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunashotels, Director de Relaciones Públicas at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded 6 November 2018

Hello Andrea,

Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We have taken note of every single comment and passed to the departments in charge in order to improve.

We hope that we will see you again at the hotel.

Kind regards,
Guest relations

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Reviewed 2 November 2018

We were really looking forward to our winter break, arrived late in the evening and hotel had laid on a nice cold buffet, all of the accommodation is in villas and they are very nice, spacious and kept really clean by staff. Most of the staff in all areas were friendly and if you have children the animation team are very good, unfortunately you need to be careful which sun beds to use as the animation team use boom boxes for most activities. The disappointing thing for us about Dunas and it is a very important part of our holiday was meal times, every meal was like eating in a noisy cafeteria, there was no separation of the food line up and the dining area and although their was a fair selection of food available most of the meat was badly cooked, tough or tasteless, I was lucky, I love fish but my wife really struggled. Adult entertainment was almost non existent and unless you can walk a fair distance, then you would need to take a taxi each evening to Melanolas to get any atmosphere as the streets at the hotel are all very quiet. Melanolas is very nice and we would come back to this area but we would look for a hotel nearer the main part of the resort

Room tip: Low number rooms are nearer to reception and main pool
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank shsscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunashotels, Guest Experience at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded 3 November 2018

Dear guest,

thank you very much for choosing the Suites & Villas by Dunas to spend your last holidays on the south of Gran Canaria and sharing your experiencie in Tripadvisor.

We are very grateful for your kind comments to our hotel and specially to our staff. Nevertheless, we regret the inconveniences you experimented at the restaurant, we have taken note of your comments and passed it to the department in charge in order to improve this matter hoping you will visit us again and fulfill all your expectations.

We have taken note of your comments regarding to the adults entertaiment and we would like to inform you that we are doing changes about it at the moment to diversify its offer and reach.

Thank you very much again for your feedback and we hope to see you soon again.

Kind regards,
Rinaldo

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Reviewed 31 October 2018

Could be great. Food choice good, quality a little below average on some things, however. Animation team always good and mini disco for kids was enjoyed. Not that friendly at reception. Beds were hard but some may prefer this. If service was improved we would have enjoyed it more. Bar in reception was the best with service with a smile. Not included in All Inc though.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Stay26427164221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunashotels, Guest Relations Manager at Hotel Dunas Suites and Villas Resort, responded to this reviewResponded 1 November 2018

Dear guest,

Thank you for choosing to spend your vacation in our Suites & Villas Resort by Dunas****.

We regret to hear that you could not fulfill your expectations and want to thank you for giving us the chance to improve.
We also want to thank you for the criticism and the constructive comment.

Every comment will be passed to the department in charge.

We look forward to welcoming you again soon to make you change your mind about us.

Kind regards
Claudio

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