Hotel is located at edge of Kaiser Karl’s park so there is a lovely view from terrace bar and restaurant. Hotel recently refurbished. Outdoor freshwater pool is amazing to swim in. Food is good (little more expensive than local restaurants and service is a little slow). Generous selection for breakfast. Best place to stay in town. More
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Generally speaking it is a nice hotel, clean, wide rooms and well equipped
Restaurant is definitely good considering German standards
Personnel is kind and competent
Unfortunately I could not access the swimming pool and the sauna area, but I was told by guests that they are fine
Black spot: shower in my room 204 was run over and unusable
Thank you for your feedback! We are glad that you had a nice stay. We have passed the problem with the shower to our technical department and apologize for it.
We hope we get the chance to welcome you back again.
BESTe regards!
This is a nice hotel. From the outside the spa and sauna area seemed to have a nice standard. The rooms are clean, but without any atmosphere at all. The spa is probably a 4, and the rooms 3/average. Service is friendly and the fitness are fine.
Thank you for taking the time to rate your stay at our house. We hope to see you again soon.
BEST regards.
Every year I am staying two three times in this hotel. Always clean, quite, smiling staff. They renovated some rooms, well designed. The restaurant of hotel Karl Restaurant perfect in meat courses. The garden in front of hotel is lovely. But it was more better with flyovers with previous design. You may have romantic walkaround in the forest. Best option in the region.
Dear knozk, thank you very much for your great feedback. Hope to welcome you back soon.
Your team of the Best Western Premier Park Hotel & Spa
In the area of the SPA, the user is supposed to be naked below his bathrobe. Even the jacuzzi is in the SPA area! I checked on the website of the hotel. Contrary to what I was told during the check out, the "bereich ohne textil" is not mentioned on the website. The reservation for massages is not treated by the reception. It's up to the customer to do it by email. We sent an email to the SPA. There was no answer. It was once there that we learned that there was no more room for us! An answer to our email would have a minimal courtesy. Were we informed correctly that we would have canceled our reservation.
Dear patachon2017, thank you for your feedback. The opinion of our guests is very important to us in order to be able to constantly improve our service.
We are very sorry that you didn`t receive an answer of our SPA Team. Of course that should not happen. Your suggestion regarding our homepage, we use as an opportunity to revise the information that the sauna area is to be used without clothes.
We hope that we still get the opportunity to convince you of our quality.
Your team of the Park Hotel & Spa
The hotel is in a very nice location (at the edge of a very nice park), though it is not very far to walk to the town. The staffs were really helpful and friendly to give us the room for the instrument practice for the next day's competition (luckily got a prise in the competitio, thank you for the little help!!). We had a very nice and comfortable stay for 2 nights, and would certainly recommend this hotel!
Dear Jenny L,
thank you very much for your great feedback! We look forward to welcome you maybe again in our hotel!
Your team of the Park Hotel & Spa
