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3 - 8 of 257 reviews
Reviewed 8 February 2019 via mobile

Generally speaking it is a nice hotel, clean, wide rooms and well equipped
Restaurant is definitely good considering German standards
Personnel is kind and competent
Unfortunately I could not access the swimming pool and the sauna area, but I was told by guests that they are fine
Black spot: shower in my room 204 was run over and unusable

Date of stay: February 2019
Trip type: Travelled on business
Thank Gabryzio82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JenniferM9869, Guest Relations at Best Western Premier Park Hotel And Spa, responded to this reviewResponded 11 February 2019

Thank you for your feedback! We are glad that you had a nice stay. We have passed the problem with the shower to our technical department and apologize for it.
We hope we get the chance to welcome you back again.

BESTe regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2019 via mobile

This is a nice hotel. From the outside the spa and sauna area seemed to have a nice standard. The rooms are clean, but without any atmosphere at all. The spa is probably a 4, and the rooms 3/average. Service is friendly and the fitness are fine.

Date of stay: January 2019
Trip type: Travelled on business
Thank Carlarsen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JenniferM9869, Guest Relations at Best Western Premier Park Hotel And Spa, responded to this reviewResponded 10 January 2019

Thank you for taking the time to rate your stay at our house. We hope to see you again soon.
BEST regards.

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Reviewed 18 September 2018 via mobile

Every year I am staying two three times in this hotel. Always clean, quite, smiling staff. They renovated some rooms, well designed. The restaurant of hotel Karl Restaurant perfect in meat courses. The garden in front of hotel is lovely. But it was more better with flyovers with previous design. You may have romantic walkaround in the forest. Best option in the region.

Date of stay: September 2018
Trip type: Travelled on business
Thank knozk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
JenniferM9869, guest relations at Best Western Premier Park Hotel And Spa, responded to this reviewResponded 1 October 2018

Dear knozk, thank you very much for your great feedback. Hope to welcome you back soon.

Your team of the Best Western Premier Park Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

In the area of the SPA, the user is supposed to be naked below his bathrobe. Even the jacuzzi is in the SPA area! I checked on the website of the hotel. Contrary to what I was told during the check out, the "bereich ohne textil" is not mentioned on the website. The reservation for massages is not treated by the reception. It's up to the customer to do it by email. We sent an email to the SPA. There was no answer. It was once there that we learned that there was no more room for us! An answer to our email would have a minimal courtesy. Were we informed correctly that we would have canceled our reservation.

Room tip: You have to choise either to be close to the restaurant or either close to the SPA. In both cases you will walk.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank patachon2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jennifer M, Gästebetreuung at Best Western Premier Park Hotel And Spa, responded to this reviewResponded 5 January 2018

Dear patachon2017, thank you for your feedback. The opinion of our guests is very important to us in order to be able to constantly improve our service.

We are very sorry that you didn`t receive an answer of our SPA Team. Of course that should not happen. Your suggestion regarding our homepage, we use as an opportunity to revise the information that the sauna area is to be used without clothes.

We hope that we still get the opportunity to convince you of our quality.

Your team of the Park Hotel & Spa

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Reviewed 31 October 2017

The hotel is in a very nice location (at the edge of a very nice park), though it is not very far to walk to the town. The staffs were really helpful and friendly to give us the room for the instrument practice for the next day's competition (luckily got a prise in the competitio, thank you for the little help!!). We had a very nice and comfortable stay for 2 nights, and would certainly recommend this hotel!

Room tip: We had 2 Comfort Plus Room (interconnecting rooms) for a family of 4, which was great!
Date of stay: June 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jenny L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jennifer M, Gästebetreuung at Best Western Premier Park Hotel And Spa, responded to this reviewResponded 3 November 2017

Dear Jenny L,
thank you very much for your great feedback! We look forward to welcome you maybe again in our hotel!
Your team of the Park Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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