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All reviews sea view northern lights hurtigruten cruise in town modern hotel nice view comfortable rooms superior room free tea and coffee excellent breakfast excellent hotel the bus king crab underfloor heating norwegian hotels convenient location stayed one night
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Reviewed 15 October 2018

I stayed at the hotel for business which was great.
Had a very clean room with minimum decoration... no kettle to make coffe or tea...

Had a meeting room which was nice....but no conference manager at site...

Their breakfast is really very well prepared with all the food you`d wish for :-)

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Anders357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linn A, Daglig leder at Thon Hotel Kirkenes, responded to this reviewResponded 19 October 2018

Dear Anders

Thank you very much for your feedback, it is much appreciated.
Glad you enjoyed your stay and chose our hotel for you business trip. Sorry to hear you did not have a kettle in your room, we should have one in every room so I will look into this immediately.
There should of course also be a conference manager on site, we will look into our routines in the department.
Hope to see you again, either for business or leisure. Welcome back.

Kind Regards,
Linn Alexandersen, general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018

We had one night here, after disembarking from the Hurtigruten Coastal Ferry. There was a coach for transfer from the ferry, a short distance away, to the hotel, and also a shuttle bus to the Airport the next morning as we were flying back to Oslo. The rooms are good, clean and comfortable. The views from the lounge/restaurant/breakfast room are simply lovely as the hotel is right on the waterfront. We had dinner in the hotel (there's little choice of restaurants in Kirkenes anyway!), and the meal was superb - we had a scallop starter which was divine, followed by reindeer which was so tender. Breakfast was a plentiful and very good buffet. The staff were extremely welcoming and helpful. Thoroughly recommended!

Room tip: As the hotel is right on the waterfront, ask for a sea-facing room.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank KernowTravellers10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linn A, Daglig leder at Thon Hotel Kirkenes, responded to this reviewResponded 19 October 2018

Dear guest

Thank you very much for choosing to stay with us after your trip with Hurtigruten, we are very glad to hear you enjoyed it.
Especially that food, staff and the view was excellent.
Hope to see you again in the future, welcome back.

Kind regards,
Linn Alexandersen, general manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

YES:
- the bed was comfy + the room and hotel was generally clean
- bathroom had good space + amenities
- breakfast had good choices, including fresh orange juice
- location is good (airport bus stops in front) + walk to hurtigruten terminal is 10min (there is a local bus too) but it's close enough to walk unless u have tons of luggage

NO:
- i had asked for a double bed MONTHS in advance but when I checked in late and tired after 3 flights i didn't get it
- I was told it couldn't be arranged for the first night (all it needed was a double-size comforter) which I finally received but only on day 2 of 2 (and was then told that could have easily been arranged the first night too - and i agree with that)
- the toilet didn't flush properly and needed intervention
- i was supposedly upgraded (the response i was given to my request for a double-bed) but if I don't ask for a room with a view, then a room with a view isn't necessarily an upgrade for me
- the supposed upgrade room was sea facing and there was a bagger digging in the sea at 07.00 hrs - so again, I would rather have not had the upgrade and have slept longer - in the quiet room I asked for
- although things were eventually sorted, I found the staff albeit friendly, quite nonchalant as to what the guest ordered and paid for and wasn't getting - and again an upgrade doesn't necessarily mean better

hotels (in general) should stop using an upgrade as an excuse for their shortcomings .. i don't want an upgrade, i want what i asked for :)

Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank ggof61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linn A, Daglig leder at Thon Hotel Kirkenes, responded to this reviewResponded 19 October 2018

Dear guest

Thank you very much for your feedback and comments, they are much appreciated.
Glad to hear you enjoyed the room, breakfast and location, but we are sorry that your whole stay did not meet your expectations.
We will look into why you did not receive what you booked and make sure our front staff know how to handle any request with the outmost sincerety and service.
Again, we are sorry you experienced some difficulties while staying here but we are glad to hear overall you stay was a generous 4 out of 5. We wish you a warm welcome back.

Kind Regards, Linn Alexandersen, general manager.

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Reviewed 3 September 2018

I stayed at this hotel for one night. I had a good and convenient, although a bit small room. The view from the room was great. I saw right in to the fjord from an upper floor. It was good and relaxing to have such a good view. The breakfast was good. I enjoyed my stay.

Date of stay: August 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank AgS954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linn A, Daglig leder at Thon Hotel Kirkenes, responded to this reviewResponded 4 September 2018

Dear guest

Thank you for staying at Thon Hotel Kirkenes and for giving us such a nice review, we really apprecaite it.
We are of course also very glad to hear that you enjoyed your stay and enjoyed the view from the room as well as our breakfast buffet.
Hope to see you again, welcome back.

Kind Regards, Linn Alexandersen, General Manager

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Reviewed 30 August 2018 via mobile

It’s a big hotel over 4 floors located on the shores of the fjord with good views all around & an easy walk of about 5 minutes to the very small town centre.

Spent one night at this hotel & had a room on the 4th floor. The rooms are a good size & pleasantly furnished with timber floors lots of colour. The bathroom is also big with a walk in shower. The bed is a soft Queen size & thankfully not two twins pushed together.

There is a very large TV with a selection of English & Norwegian stations although the choices are not that great. The only English news station is Sky. There is the Netflix app on the TV allowing access to your account. The wifi is free & fast and enables good streaming.

The breakfast was included in my room rate and is of a high quality with a lot of cold & hot choices. Great breakfasts can be found at all the Thon Hotels.

Date of stay: August 2018
Trip type: Travelled solo
Thank ozallan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linn A, Daglig leder at Thon Hotel Kirkenes, responded to this reviewResponded 4 September 2018

Dear Ozallan

Thank you very much for staying with us during your one night in Kirkenes and we are glad to hear you enjoyed your stay.
It is always nice to hear when guests are happy with our location, standard of rooms as well as breakfast.
Thank you again and hope to see you back in the future.

Kind Regards,
Linn Alexandersen, General Manager

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