This is our second stay here. So much has changed since for the worse since we were here 2 years ago. Nowhere near 5 stars now!!
Cleanliness really, really needs to be improved in the rooms. Our room floor wasn't swept, the walls are stained, the glass in the shower wasn't cleaned.
We never received our bathrobes. There is only one seat in the room and one on the balcony. We had to ask for another chair which we got but was smaller and uncomfortable. The Room decor is getting tired and worn. If you want coffee pods topped up there is now a charge.
The pool and terrace area are getting very shabby. The grass on the terrace is full of bald spots and there was a big pile of broken sun loungers beside the pool bar, which didn't open.
The clientele have also changed. There seems to more undesirable types staying here now, loud and boisterous.
Housekeeping staff very noisy. Front of desk staff very uninterested and to the point.
Its disappointing as last time we stayed we had no complaints whatsoever.
They won't provide an early breakfast if your flight is early even if you have already paid for it, unless you pay them another 7.50 for a continental style delivered to the room.
Wont be back again
- Also Known As:
- Atlantis Vilamoura Hotel Vilamoura