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Reviews (1,886)
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All reviewssea viewvila galejunior suitesmall kitchenexcellent locationlovely hotelpool areagolf holidayroom safebus stopbed and breakfastplenty of choicereception staffbars and restaurantstennis courtsfew minutes walkplenty of sunbeds
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Reviewed 22 May 2018

Firstly the good points ... it is located next to the beach and a short walk to the Marina. If you are golfing party then the free transfer to golf courses is efficient and takes only 7-8mins. I’m afraid there a few negatives .. the rooms in which half a dozen of us stayed in were broom cupboards they are the numbers ending in 48 ( i.e. 148/248 etc) so avoid at all cost. We only had breakfast in the hotel as we dined out every night however ..where do we start .. perhaps the large cockroach that scuttled across the dining room floor would be the best start ... then the hot breakfast was poor .. overdone eggs ..badly cooked bacon .. even the omelette chef couldn’t really be bothered with his carton of liquid egg!
The last point to make is not the hotels fault but a note of caution . Around the pool in the late afternoon it felt like you were in an episode of Geordie Shaw .. very loud young people shouting and swearing making it a place that no family would want to be .. so beware.

Room Tip: Do not choose rooms ending in 48
Stayed: May 2018, travelled with friends
Thank ian p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofia r, Manager at Vila Gale Ampalius, responded to this reviewResponded 23 May 2018

Dear ian p,

We sincerely appreciate your feedback and we're very sorry for the issues you had in our restaurant. We will certainly take all your comments into consideration and corrective measures have already been taken.
We hope to welcome you again in a near future.

Best regards,
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

In my mind this is a very nice hotel. There are a few issues and they did unfortunately impact on our stay.

We stayed in a superior sea view . This was one of the newly refurbished rooms. The bed was massive and very comfy. A large tv, sofa bed, two chairs and a table. Nice modern stylish look. A fridge which I used to store my own bits as the hotels mini bar prices are a bit on the steep side. No kettle which has already been mentioned by other reviewers. The bathroom nicely kitted out with a huge powerful shower but no bath. This was not a problem for us. Large balcony with another two chairs and tables and a lovely view out over the Atlantic. There are safes in the room but there is a daily charge for this. Why not just add this charge to the cost of the room? Air conditioning did the job.

We were first floor and directly over the restaurant, would be woken most days at 7 ish by people in the restaurant scraping their chairs along the floor. We only managed breakfast twice in 14 nights, both ate plenty and there was a good choice. Would probably give the cocktail sausages a miss though. Breakfast finished at 10.

The pool is a good size but freezing. This did not stop me getting in. You are not allowed to reserve beds which is good, however some people managed to get the same beds regardless as to what time we got to the pool, which does not open until 9am. Towels are provided by the hotel.

Some minor points.

Kettles are not provided as a rule in the rooms, you have to ask for one.

The hotel is non smoking except outside. There were some selfish guests who could not help themselves but spark up every 30 seconds by the pool. No matter where you were around the pool you would be subject to secondhand smoke. At times it felt as though I was smoking more than the smokers!

The pool bar. Prices were again on the steep side. 4 euro for a Coke. Yet prices from the hotel bar were cheaper. Some of the pool bar staff were rude. Unless you tip you will be overlooked in the queue. Food however was ok and came from the main restaurant. Service at times could be a little slow.

Cleaners always said hello. I found some of the entertainment team had and air of arrogance about them, you are a hotel entertainer not an A list celeb. There were a number of rules around the pool which they seemed to break daily, like pushing people in the pool. Childish and dangerous. Likewise don't bother bringing any lilos as they are not allowed.

Location of the hotel, bang on the beach and a short walk to the marina. The Tivoli is having work done so the access to the marina from the beach is now blocked off. Good for being close by to everything.

I had my birthday whilst I was out there and on the day we returned to our room to find a bottle of fizzy wine in an ice bucket, water and some cake. A nice touch which was very much appreciated.

When checking in, the staff were very helpful. I have mobility issues so we were given a room close to everything. We arrived just after 10 and although check in is not until 2pm we were given a room straight way.

This is a golfers hotel, but again they were well behaved and caused us no issues.

Bottom line, would I return? Yes I would overall a very nice stay despite the few issues mentioned above.

Hopefully next year.

Stayed: May 2018, travelled as a couple
Thank unclepiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofia r, Manager at Vila Gale Ampalius, responded to this reviewResponded 23 May 2018

Dear Guest,

Thank you for choosing Vila Gale Ampalius for your recent stay. We have read your comments about our hotel the full description and we greatly appreciate that you took the time to write them. Your detailed review will help other guests choosing our property for a future stay. Again, thanks for recommending us.

We look forward to your visit again soon.

With best regards,
Sofia Ribeiro

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Reviewed 17 May 2018

...like by providing a kettle without having to go to reception to see if one was "available";
or by providing a guide to TV channels in the apartments...
or by encouraging all staff to smile and say hello...
The hotel itself is clean and comfortable, the breakfasts are standard international buffet with cook to order chef . Dinner not taken.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank qadzbork2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofia r, Manager at Vila Gale Ampalius, responded to this reviewResponded 23 May 2018

Dear Guest,

We would like to thank you for your preference in choosing Vila Galé Ampalius for your holidays.
We were sorry to hear about your experience during your recent stay at our hotel.
We are pleased to inform you that some actions were taken in order to solve some issues you reported, so we can be working with the quality standard we usually offer to our guests.
We will be most pleased to welcome you in a future visit to Vilamoura or another city of Portugal were you can find one of our 22 hotels by Vila Gale.
Best regards
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

This fine hotel is only about 30mins by taxi from Faro Airport. First impressions were excellent. A spacious foyer with very pleasant reception staff led on both sides to wings with Bar, Restaurant and Cafes Even though it was fairly late when we arrived we were able to get very nice pizza in the hotel's Italian style café. Our room was huge and well furnished, The en suite had all one could ask. Even the over bath
shower was useable for people with slight mobility problems. (Quite often they're difficult. ).There was a fine view of the beach area just across a quiet road. The beds were excellent as was the balcony/terrace. I can't speak highly enough of the staff who were uniformly friendly and courteous. They had a smile for everyone. Above all the hotel was very clean. Location was good too.

Room Tip: The higher the better in my opinion. If you don't walk well ask to be near a lift.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofia r, Manager at Vila Gale Ampalius, responded to this reviewResponded 23 May 2018

Dear Guest,

We thank you for recommending us following your recent stay with us. We are happy to note that our team managed to make your stay an exceptional one and I am sure they will be delighted to note that the efforts and dedication is well appreciated by our guests. We hope to have another opportunity to welcome you back in the near future.

Kind regards,
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

Lovely hotel, staff lovely and hotel very clean.
We were initially given a room without a balcony which was a shock..they did move us but couldn't believe that they have rooms without balconies!!
Overall a great hotel.

Room Tip: Make sure you ask for a room with a balcony!
Stayed: April 2018, travelled with friends
Review collected in partnership with this hotel
Thank dee2022018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sofia r, Manager at Vila Gale Ampalius, responded to this reviewResponded 23 May 2018

Dear Guest,
Thank you for sharing your experience on TripAdvisor. Your comments are very much appreciated and we hope to be able to see you again in the near future.

With best regards,
Sofia Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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