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All reviews pirate ship side sea view glass bathroom pool area star hotel lovely hotel junior suite tea and coffee half board per day plenty of choice short walk to the marina breakfast and dinner sun loungers steam room nespresso machine pool towels
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Reviewed 17 October 2017 via mobile

We’ve had the most wonderful holiday, nothing has been too much trouble for the staff. Housekeeping has been excellent the breakfast has been of a wide variety. After 4 days we had to be moved as a family were in the room above us and thought it was acceptable for their children to us the beds as trampolines, reception moved us with no issues. We did witness a couple of snotty visitors demanding to be served first or waited on hand and foot, everyone’s on holiday, get over yourselves. Zute the girl at the pool bar worked long hard hours but was never seen without a smile on her face. Our room was excellent, with a bath and a shower, all furniture was safe to sit on, beds large and comfy, towels were fine, they were clean and adequate, gave me extra room in my case not having to bring any. Overall excellent. Will definitely come here again. Only a suggestion,maybe put families on the lower floors so other holidaymakers aren’t disturbed when they are bouncing and jumping off the beds.

Stayed: October 2017, travelled as a couple
Thank Extraordinary736233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 22 October 2017

Dear guest,

We are delighted to know that you had an enjoyable and wonderful holiday experience staying at the Crowne Plaza Vilamoura. Please know that your candid review is extremely valuable to us, and it would be our privilege to welcome you back in the near future.

Kind regards,
General Manager

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Reviewed 16 October 2017

Had one of the most efficient check ins I ahve experienced for a long while and got a complimentary upgrade to the next level room type. Have been to Vilamoura and usually stay at the Tivoli marina however the pool area, bar and general amenities here surpassed my expectations and i now prefer this hotel. Bar staff were super attentive, made the best cocktails and were extremely helpful. Rooms were modern, extremely clean and really comfortable. My only 2 criticisms were the bath towels were really small and (no offence) but a man has probably designed the rooms as there was no mirror in the bedroom area to do make up or hair (not safe in the bathroom next to water) and if someone is in the bathroom you can't dry hair or do your make up as there is only one mirror! Plugs should be next to a mirror area!

Room Tip: try to opt for a sea view rather than side sea view!
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank LWMUA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 22 October 2017

Dear guest,

Thank you for taking the time to write a review of your recent stay. We are delighted to know that you had an enjoyable and wonderful holiday experience staying at the Crowne Plaza Vilamoura.

We value you as our guest, thank you for your preference and hope you will visit us again.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Hotel was a pleasure to stay in for a 5 night break:
- Attentive and courteous staff.
- Very well organised
- Clean and Tidy
- Superb pool
- Excellent breakfast and dining facilities
- Great location
- Great rooms, superb shower room and massive comfy bed
- Good value bar
Would very much recommend to friends and family

Stayed: October 2017, travelled with friends
Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 22 October 2017

Dear guest,

Thank you for taking your time to share this review. It is pleasing to hear that your experience with us was fab and that you found everything to be perfect from facilities, activities and the services from our friendly team members.

We look forward to welcoming you back for another memorable holiday experience.

Best regards,
General Manager

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Reviewed 12 October 2017 via mobile

Have very little to complain about here,the room was lovely,staff helpfull and food good(over did it at the buffet breakfast if anything). Went late sept ,early oct and the weather was terrific, between 26-30 degrees. The hotel pool was very nice and clean,atmosphere was very relaxed.
The real winner here though is the location. Out the back gate beside the pool and straight onto the beach,if you like the beach look no further. The hotel is only 10-15 min stroll on the street maybe 15-20 on the beach to the marina where all the crack is in the evening but far enough away not to suffer noise pollution. Its a great spot to set up base,i would definitely stay here again.
Special mention for Castizos up the road, had a damn fine t-bone in that establishment. Yum.

Stayed: October 2017, travelled with family
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 22 October 2017

Dear Michael,

Thank you for sparing time to share this review. It is pleasing to hear that your experience with us was wonderful and that you found everything to be perfect from location, facilities and the services from our diligent team members.

We hope you will visit us again.

Sincerely,
General Manager

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Reviewed 11 October 2017

On arrival I had to stand in a queue for 15 minutes and the lady did not have a good manner. On the surface the room was nice but on closer inspection was a bit tatty, with chipped furniture and a fridge that wasn't very cold, which was unfortunate given the ice machine on my floor didn't work. The unhelpful reception staff did not swipe my credit card (she seemed very rushed and brusque), this meant when I later ordered room service I was not allowed to sign for it - luckily I had brought local currency.

Room Tip: Make sure the room has the bed set up you want. I wanted 2 beds and had to get a pull out extra bed
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank brendafrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded 13 October 2017

Dear guest,

Please know that your candid review is extremely valuable to us. I am sorry that you felt that one of our reception staff did not have good manner. Rest assured that these issue will be looked into and we will coach her so she can provide a better experience in the future.

Again, Thank you for taking the time to tell us about your experience at Crowne Plaza Vilamoura – Algarve and welcome the opportunity to serve you again.

Kind regards,
General Manager

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