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Reviewed 9 March 2017

The people workin there was very kind and helpfull. The appartments was absolutley exellent and the taxi company for Victoria resisenses had very nice and kind drivers. I will absolutley come bak! And i will happily recommend this for my friends.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tinekarinostebrodr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 11 March 2017

Dear Guest,
We are very glad to know that you had a fantastic experience with us and that we were able to exceed your best expectations.
The Team is very grateful for your kind words and we are all looking forward to welcome you back.
Diamantino Silvestre - Tivoli Victoria General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2017

We arrived with my Family and we get more then we accepted that is my understanding from Service , quality ,and friendliness all our wishes has been readen from our eyes thank you so much for the wundrfull time

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kalkank2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 11 March 2017

Dear Guest,
I'm very proud to know that you felt well taken care by our Team and that from our services and facilities nothing felt short on your expectations.
Thank you for your excellent review in TripAdvisor.
We hope that you give us the pleasure to welcome you back in the future.
Diamantino Silvestre - Tivoli Victoria General Manager.

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Reviewed 8 March 2017 via mobile

We stayed in a two bedroom apartment which overlooked the golf course. We don't play golf but wanted to stay in an apartment which was modern, immaculate and had excellent facilities. You can also use the facilities at the Tivoli hotel across the road. The grounds and surroundings of the Residences are very well kept. We hired a car to get around as the apartments are located out of town.

Stayed: November 2016, travelled with family
Thank ET1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 11 March 2017

Dear Guest,
Thank you so much for sharing your experinece in TripAdvisor.
It is great that you have enjoyed your experience with us, and were impressed with the comfortable rooms, excellent location and overall facilities
Once again we thank you for sharing your feedback we look forward to welcome you back in the near future.
Diamantino Silvestre - The Residences at Victoria General Manager.

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Reviewed 27 February 2017

Just returned from a 5 night stay at this nice apartment complex. We stayed in a 3 bed deluxe apartment with good views over the golf course.

In a gist- A quiet and pretty location, very helpful reception and support staff, clean modern rooms, well equipped kitchen with a small supply of basic needs like cereals, coffee, tea, jam, water, juice, peanuts, crisps etc~( the price list was ok. All 3 bedrooms had a television each and we were given wifi access for 4 devices for free. There were 3 bathrooms in our apartment with a supply of toiletries and plenty of towels- replenished daily by friendly staff who cleaned the flat everyday.

Apart from the adjacent golf course, the complex has an outdoor and heated indoor pool which our children loved.There is a tennis court in the adjacent Victoria Hotel( part of same management). The hotel EMO restaurant serves breakfast and dinner although we never dined there. We only had lunch once at the main hotel bar- good quality food and drinks, albeit on the dearer side.

We had to rent a car out as the location is a 10 minute drive to the marina, the main attraction for visitors to the area. However there are free shuttle services from and to the resort as long as you have the time table from reception.

My wife unfortunately injured her ankle at the resort and needed medical attention. The staff at the reception(Pedro and his manager at the reception) displayed enormous kindness in helping us(ice packs, blankets and arranging an ambulance to get to the hospital). They also ensured our children got looked after well in our absence. They provided a wheelchair subsequently and periodically checked on us to ensure all was well.

Room Tip: The 3 bed deluxe apartments are very spacious with on-suite facilities in each.
  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ArunManju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 17 June 2017

Dear Mr Manju, Thank you for taking the time to write such a good descriptive review on your experience at The Residences. We are very happy to know that our services and facilities suited your needs so well. We greatly appreciate your wonderful comments about the staff - It was a great joy to share them with everyone. You wife's accident was very unfortunate and had us indeed worried for the hole time. We hope she had a speedy and full recovery of the ankle.
Again we thank you for your incredibly kind review.
We truly hope to welcome you and your family back soon.
Diamantino Silvestre

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Reviewed 17 February 2017 via mobile

Stayed with my 2 young children and the ground floor apartment we had was perfect. There is a great play park for kids and a heated indoor pool.
The Residences is close to Vilamoura Marina but you will definitely need a car/taxi if you plan to go there. Underground parking with lifts makes getting your shopping up easy.
The apartment was fairly modern and immaculate. Apart from no kitchen scissors, the kitchen was extremely well equipped.
There's a great welcome pack on offer providing everything you'd need for a first night if you don't get time to shop first. I think it's very well priced (not a whole lot different to supermarket prices) and was a god send for us as we arrived very late.
There was a slight complication with the booking but it was dealt with immediately by reception and the staff couldn't be more helpful and friendly. They left a beautiful plate of handmade chocolates and biscuits for the kids for the slight inconvenience which was lovely.
Highly recommended- we will definitely be returning.

Stayed: February 2017, travelled with family
Thank rangiecow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 18 February 2017

Dear Guest,
We are pleased that you have enjoyed a great stay at the Residences and appreciated so very much our fully equipped apartments and all the services available.
It is also great to know that the Team have contributed for such an amazing experience.
Thank you for your kind comments and we look forward to welcome you once again.
Diamantino Silvestre - The Residences at Victoria General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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