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“5 Star is slipping” 3 of 5 bubbles
Review of The Residences at Victoria

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The Residences at Victoria
Certificate of Excellence
Leeds
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“5 Star is slipping”
3 of 5 bubbles Reviewed 15 February 2017

This is the third time we have visited and the experience is going down hill.
At first sight the place is wonderful but when you look closer. the rooms are shabby, stains on the rugs both in the lounge and the bedrooms. the bathroom had cracked tiles and the door stop had come off so stubbing toes on a daily basis.
Maybe some money needs spending to bring it back to 5 STAR.

Room Tip: Away from the pool but not looking at the car park.
See more room tips
  • Stayed August 2016, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YeadonTerrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review, 18 February 2017
Dear Guest,
Thank you for sharing your review in TripAdvisor.
I regret the situations mentioned and the inconvenience caused, your feedback was analyzed and already shared with our maintenance Team in order to do the necessary adjustments.
Hope that you give us the opportunity to welcome you back on your next visit to Vilamoura as we are sure we will be able to provide you a flawless experience.
Diamantino Silvestre - The Residences at Tivoli Victoria General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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604 reviews from our community

Traveller rating
    390
    172
    37
    5
    0
See reviews for
408
74
2
8
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tonsberg, Norway
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 February 2017

Excellent place to stay when golfing in the Algarve area. There are 6 courses nearby, There are walking distance to 3 of them. The apartments are very Nice With large bedrooms and a nice Kitchen and a living room.

  • Stayed February 2017, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jon Herman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review, 14 February 2017
Dear Jon,
Thank you very much for posting a review regarding your stay with us in TripAdvisor.
We are delighted to hear that you thoroughly enjoyed our exquisite location next to the main golf courses the same as the overall facilities.
We are looking forward to welcome you back in the near future.
Diamantino Silvestre - The Residences at Victoria General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromsgrove, United Kingdom
1 review
4 of 5 bubbles Reviewed 6 February 2017

The Accomodation was very good, but the light switches were confusing. Initially the heating was poor and took a day to get the accomodation warm. The heated towel rails switch was hidden on the main board and took the house cleaner to pinpoint this out. Also the indoor pool water was cold and to shallow, but other than that well looked after. Golf - I thought the residences should have offered a better deal over and above the normal twilight offer which was still expensive.

  • Stayed February 2017, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank matthewpaulspencerg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review, 10 February 2017
Dear Matthew,
We are very pleased to read that your recent experience at The Residences went well and that you enjoyed a great time.
Thank you for sharing your personal opinion regarding aspects you feel could be improved your feedback is very important to help us to improve our services on a daily basis.
We are very grateful for your kind words and very much look forward to welcome you back soon.
Diamantino Silvestre - The Residences at Victoria General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen
1 review
5 of 5 bubbles Reviewed 5 February 2017

Very impressed with our 3 bedroom deluxe apartment. Difficult to fault.
Good temperature in every room which could be regulated. Very few other guests, therefore quiet - ideal. Excellent underground parking.
Had breakfast in the Victoria Hotel everyday.
If the price remains the same or similar, will be back next year.

  • Stayed January 2017, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank stuartwilliamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review, 6 February 2017
Dear Stuart,
It is delightful to read such positive feedback regarding your experience at Tivoli Victoria.
I'm very happy to know that our services and facilities suited your needs so well, providing you an excellent experience.
On behalf of our Team thank you for your comments and we look forward to welcome you once again.
Diamantino Silvestre - The Residences at Tivoli Victoria General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 January 2017

This is my 2nd stay at the Residences first in June 2011 and you can tell the difference in 2011 every little need for my family was catered for with no complaints, but as this is low season I feel the staff was less attentive, the bed was less comfortable, also on arrival I was unhappy that there was no tea, coffee, milk, sugar avaliable until the next day and in that part there is no shops near to the Residences that would not have happened at the hight of Summer Season but otherwise I love the Residences holiday accommodation and would go back

  • Stayed January 2017, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank shazz2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this review, 5 February 2017
Dear Guest,
We are very pleased to read that your stay went well and that you enjoyed a peasant experience.
Thank you for sharing your personal opinion regarding aspects you feel could be improved your feedback is very important to help us to improve our services on a daily basis.
We are very grateful for your kind words and very much look forward to welcome you back soon.
Diamantino Silvestre - Tivoli Victoria & The Residneces at Tivoli Victoria General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residences at Victoria

Property: The Residences at Victoria
Address: Avenida dos Descobrimentos no 7, Vilamoura, Quarteira 8125-309, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 32 Speciality Lodging in Vilamoura
Price Range (Based on Average Rates): €
Hotel Class:5 star — The Residences at Victoria 5*
Number of rooms: 145
Official Description (provided by the hotel):
Next to the glamorous Tivoli Victoria and just 5 minutes from Vilamoura centre, "The Residences at Victoria Golf Club managed by Tivoli Hotels & Resorts", is the most recent and modern residential development in Vilamoura. With 145 two and three bedroomed apartments, it has everything you need for a great family holiday, combining the comfort of home with the exceptional service of a 5 star hotel. Perfectly integrated into the landscape and surrounded by gardens, among the many facilities offered by this development in Vilamoura in the Algarve are 3 swimming pools, a gymnasium, children's playground, 2 bars and 24 hour reception service. In addition to the development's own facilities, guests are also entitled to use the exclusive privileges and services of the Tivoli Victoria and Tivoli Marina Vilamoura. ... more   less 
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Also Known As:
The Residences At Victoria Clube De Golfe Hotel Vilamoura

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