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“Very very good”

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The Residences at Victoria
Certificate of Excellence
Reviewed 28 December 2016

For the last two year it has been a wonderful place too stay
1. Great location
2. Staff so helpful
3. Rooms excellent everything you would need and more
4. Pool great
5. The restaurant in main hotel excellent
6. Kitchen was fitted out with everything and excellent condition
7.bedrooms, lounge,and kitchen were spotless
8.veiw over the golf course was fantastic
9, you need a car

Would love to come back next year we tried to book for the same weeks in 2017 that
3 rd sept to 17 th sept the best price so far £5,068 which is over £3000 more than last year so we contacted the hotel to see if the was a mistake because at that time the price
Over £13,000 they confirmed the price so we will not becoming back

Room Tip: Golf view is great
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  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank _john_bridges70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 29 December 2016

Dear John Bridges,
We really appreciate your outstanding review of The Residences in TripAdvisor.
We are thrilled to know that you enjoyed such an amazing experience with us during the last two years and that all the services suited your needs so well.
Tivoli Victoria will be rebranded into Anantara next year and The Residences will suffer major improvements and benefit from this rebranding in terms of services and overall facilities available. In this sense prices will change accordingly. I regret to know that you will not have the opportunity to return and look forward to nevertheless receive your visit in the future.
Mário Custódio - Tivoli Victoria & The Residences at Tivoli Victoria General Manager.

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84 - 88 of 696 reviews

Reviewed 19 December 2016

This is good place to stay, I would recommend to others. However, the management should pay attention to pest control, as there is giant spider and a lot ants in the first room we had, but the front desk has soon switched another room which is very clean.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank CraigFreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 24 December 2016

Dear Craig,
Thank you for taking the time to write a review regarding your recent stay in TripAdvisor and for your recommendation.
We have very strict procedures with regards to pest control and in this sense I'm very surprised by your comments. Nevetheless this situation was already reported to the company that handles this subject and will be analyzed.
I am pleased to know that you had an overall wonderful experience and we all look forward to welcome you back.
Mário Custódio - Tivoli Victoria & The Residences at Tivoli Victoria General Manager.

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Reviewed 17 December 2016

Fabulous apartment
Spotlessly clean and so much space.
Loved the location so peaceful and quiet. We had our grand daughter who is 20 months old. There was a fab indoor pool nice and warm and very clean.
We all like walking so didnot mind the walk into vilamoura.
The Tivoli hotel was amazing with very attentive staff and beautiful food and drinks.
Really enjoyed the Thursday night music in the cocktail bar.
The only negative which was no big deal to my husband and I but was important for the family with the baby, was that the courtesy bus did not turn up on 2 occasions and they had to pay 20 euros for a taxi .
And the battery ran out on the door lock and unfortunately they were locked out for two hours
But apart from that
It was fantastic
Would definitely return

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank B7029XKjudithm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 21 December 2016

Dear Guest,
Nothing could leave us happier than to hear that you and your family have enjoyed such a pleasant experience with us.
We are very grateful for your kind feedback and would like to deeply regret the miscommunication that lead to the inconsistencies on the shuttle service. Thsi situation is being analyzed in order to understand what happened.
Looking forward for your next visit.
Mário Custódio - Tivoli Victoria & The Residences at Tivoli Victoria General Manager.

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Reviewed 24 November 2016

we stayed 9 nights and the apartment was very confortable. Kitchen is very well equiped and nothing missing. Breakfast under the sun in the large balcony was a must. Car park garage with lift access is very easy to use. The use of amenities of Tivoli Victoria hotel is a real delight and is very appreciated as a note of excellence. Continue to maintain this level of excellence . Thank you to the staff .

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Cesar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 27 November 2016

Dear Cesar G,
We are pleased that you have enjoyed a great stay at the Residences and appreciated so very much our fully equipped apartments and all the services and facilities available.
It is also great to know that the Team have contributed for such an amazing experience.
Thank you for your comments and we look forward to welcome you once again.
Mário Custódio - Tivoli Victoria & The Residences General Manager.

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Reviewed 19 November 2016

We have stayed at the Residences many times, and will return early 2017. The staff are all first rate as is the apartment, any problem is attended to with haste. The only down side , you need a car to get anywhere,the bus only goes to Vilamoura.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TivoliHotelsResorts, General Manager at The Residences at Victoria, responded to this reviewResponded 21 November 2016

Dear Bob N,
We are very happy to know that you enjoyed another pleasent experience at The Residences.
It is great that our excellent facilities and service provided were so much of your liking.
Thank you for your feedback we are already looking forward to welcome you next year.
Mário Custódio - Tivoli Victoria & The Residences at Tivoli Victoria General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residences at Victoria

Address: Avenida dos Descobrimentos no 7, Vilamoura, Quarteira 8125-309, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 36 Speciality Lodging in Vilamoura
Price Range: €67 - €418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Residences at Victoria 5*
Number of rooms: 145
Official Description (provided by the hotel):
Next to the glamorous Tivoli Victoria and just 5 minutes from Vilamoura centre, "The Residences at Victoria Golf Club managed by Tivoli Hotels & Resorts", is the most recent and modern residential development in Vilamoura. With 145 two and three bedroomed apartments, it has everything you need for a great family holiday, combining the comfort of home with the exceptional service of a 5 star hotel. Perfectly integrated into the landscape and surrounded by gardens, among the many facilities offered by this development in Vilamoura in the Algarve are 3 swimming pools, a gymnasium, children's playground, 2 bars and 24 hour reception service. In addition to the development's own facilities, guests are also entitled to use the exclusive privileges and services of the Tivoli Victoria and Tivoli Marina Vilamoura. ... more   less 
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Also Known As:
The Residences At Victoria Clube De Golfe Hotel Vilamoura

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