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Reviewed 1 August 2018

We spent a couple of nights in the dunes. The staff was friendly, and very helpful. Food was very good and a great location for a day of bicycling in the forest and near the dunes. An easy ride into Den Haag for a meal or shopping. A bit pricey but good value. We will go back.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018

The hotel is situated about 15 minutes walk from the seashore. There is a lovely café with seating both inside and outside serving a good variety of meals and drinks. The more formal restaurant served an excellent meal, beautifully cooked. There was also an 'a la carte' menu.

The rooms are all located on the upper floors, but there is no lift making access difficult for some guests. The suites had balconies and faced onto the front of the hotel. Suites were off a good size, but lacked some items one would normally expect like bathrobes and some toiletries.

We did find the colour scheme and interior design a little dull and dark, but there were some lovely driftwood sculptures and attractive photographs hung on the walls.

Stayed: May 2018
Thank Ruthie408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

This is a pretty hotel with a great location. The room however was tiny with limited sockets (3), of which 2 are meant for the coffee maker and the kettle. I was visiting for a business conference, but alas there's no desk in case so want to do some work nor was there an iron. In fact there's only one iron in the entire hotel. What really annoyed me though was the shower; there's great pressure and temperature, but there's only a partial screen so the water goes everywhere. The bed was comfortable, but bring ear plugs, as you can hear everything, from peoples phone calls to their trips to the toilet. In the morning you could hear all the alarm clocks! The staff are friendly and very keen to help, but have no idea what they're doing, neither in the restaurant nor in the hotel.

  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Marius M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

I mourn that this once lovely old fashioned jewel in the dunes has been overtaken by the Fletcher group who has taken out all its charm. I mourn that Fletcher's interior decorator has had no other imagination than to copy a style which is passe: black, grey and dark brown. Maybe this style works for a city hotel, but not for a hotel in the dunes near the beach. Duinoord looks like a funeral house.
Why I also mourn:
- no proper bed lights; you simply can't read in bed; the two 'black' lampshades don't pass on any light.
- in the shower there is no plank or whatever to put shampoo or soap on; if you don't want to get your hair wet, you have to bend to the floor to get body wash, and your hair gets wet anyway. There is no shower cap....
- the partition between the shower and the toilet is too short, hence the toilet area gets totally wet, the rest of the day you get wet feet going to the toilet
- Fletcher finds it easy and cheap to have paper cups in the bathroom, it doesn't really generate a feeling of luxury
- There is nothing to put the soap bar on, so it just goes on the wooden counter
- There are wires everywhere, some lamps were not plugged in when we came
- The upstairs area of the bridal suite has nothing but a bed, a bin and tissues.... It is not a romantic area. (By the way, you can't call this room a bridal suite just because it has a bath and two levels. I find room 109 a much nicer room for newly weds with all its windows. But what a shame that all window sills are painted black...
- The walls are thin everywhere, you hear walking and conversation in the corridor. From room 109 I heard my neighbour pee.
- The restaurant is black, grey and dark brown too, extending to the ceiling lamps and the menu card, which looks like an obituary.
- When I arrived at the desk for check in, I waited atleast five minutes for someone to show up. Meanwhile waiters were running past me, no one stopping to help.
- On a positive note, dinner was quite okay with nice staff. Breakfast on the other hand is mediocre with slimy old fruit from the freezer and drawers with eggs all made in advance. There are not many guests, so why not prepare the egg when the guest comes in.
- The view from most rooms is very nice!

What a shame Mr. Fletcher, that you did not hire the right people to transform this hotel to its full potential and that your interior decorator did not test the rooms him or herself. Did he or she ever test the rooms him or herself? What is the level you want to reach for?
The rooms are certainly not cheap.... What does 'boutique' mean? Small and luxury? No way. This is a middle of the road hotel, with no heart and soul.

  • Stayed: February 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Alicia v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018

For the price (over 200 Euros a night) I was expecting a spacious luxurious room. Instead I found a tiny box barely big enough to contain the bed. There was no space to put luggage without making a mess or having to step over belongings. I got bruised bumping into walls trying to find my way to the bathroom in the middle of the night, never have I stayed in a smaller hotel room. The bathroom was tiny as well, with no space to put my toiletries, which had to be put on the floor. There was a faint smell of sewage in the bathroom. I looked on their website to see if there had been a mistake. The room size was correct, but they were selling it for 32 Euros per person per night on their site, versus the 200 plus Euros I paid via booking .com. When enquiring about this at the reception I was told that this was a normal "demand and supply" price fluctuation. Room prices go up as they sell more, and then down again as the date nears and rooms haven't been sold. I'm absolutely appalled that the difference in price is this big and feel royally ripped off.

The first night I barely slept as the heating was on full blast even after switching it off completely. The next morning the water cut off in the middle of having a shower. After going to reception to complain about these issues the water was put back on after a while and a technician was sent over to fix the heating which they confirmed wasn't working the way it was supposed to. As a token of apology a bottle of wine was sent over to the room which was a nice gesture, but seeing as I was paying around 130 Euros a night too much for the room in the first place this gesture didn't go very far. I'll avoid Fletcher Hotels in the future.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Boris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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