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“Just over the Spanish border”
Review of Ibis Irun

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Ibis Irun
Ranked #2 of 6 Hotels in Irun
Reviewed 11 August 2016

Great hotel just what we wanted, dog friendly, perfect position off motorway
Over the border, fab little restaurant open till late. We drove from Cherburg and were
hungry and exhausted bad traffic enroute. Would definitely stay again.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank jac42016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Irun, responded to this reviewResponded 17 August 2016

Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis Irun. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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40 - 44 of 884 reviews

Reviewed 3 August 2016

We stayed here with our 4 cats on our return journey from Alicante to Scotland. The hotel is very clean, and comfortable. The staff are very welcoming and friendly and work hard. Only slight complaint which has been mentioned before is that room did smell of smoke possibly from a previous guest.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Karen898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Irun, responded to this reviewResponded 17 August 2016

Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis Irun. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

Though often a reliable hotel chain, Ibis Irun was disappointing. The staff were OK, though not especially welcoming. Non smoking room reeked of smoke, bed and linen included. Many dinner menu items were unavailable and breakfast was not much more than OK.

Stayed: July 2016, travelled as a couple
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Director General at Ibis Irun, responded to this reviewResponded 27 July 2016

Thank you for taking the time to tell us about your experience at the ibis Irun. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Redha Sardi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016

My purpose was just to have a decent room for a night on my journey from the South of Spain to the North of France. I purposely booked in a standard IBIS hotel and did not aim to have too much expectations. It was a booking rather for short stops with a car, that was my purpose at least. However, things turned out to be much different.
I have travelled around a lot and can compare quite well even on an international level.
This hotel was the best ever I have met in this category. Here are my reasons.
The welcoming culture and the friendliness of the Bask people is just amazing. I even was offered a free drink of my choice when I mentioned that my predecessor who occupied my room the night before must have smoken against all rules. The staff was so helpful. The rooms are very clean and well furnitured. The breakfast was great. There had excellent Spanish cheese and smoked Serrano ham from nearby producers. Everything was just tasty. A late arrival after midnight is also possible.
Even if I just rushed through for a night, against all my expectations, I kept an excellent memory of my stay.

  • Stayed: June 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank the_traveller0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Irun, responded to this reviewResponded 18 July 2016

Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis irun. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2016

Very nice comfortable hotel that if it has a fault they are not used to somebody staying 5 nights like we did as room keys get reset everyday and so does WIFI code on a regular basis, but once you are used to this you work around it. The restaurant has improved since previous stays and had several really nice meals of an evening.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank c_helsby60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier H, Responsable relations clients at Ibis Irun, responded to this reviewResponded 18 July 2016

Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis Irun. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Irun

Address: Avenida de Letxumborro, 77, 20305 Irun, Spain
Region: Spain > Basque Country > Province of Guipuzcoa > Irun
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Irun
Price Range: €38 - €70 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Ibis Irun 1*
Number of rooms: 76
Official Description (provided by the hotel):
The Ibis Irun hotel is located 1 km from the centre of Irun, close to San Sebastian airport (2.5 km), the railway station and Ficoba Exhibition Centre. The hotel has 76 air-conditioned rooms with Wifi Internet access, including 3 adapted for disabled persons. A restaurant, a bar, snacks available 24/24, a terrace and free private outdoor closed parking are at your disposal. You can book 1 meeting room (20 persons). Golf and tennis are very close by. ... more   less 
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