My girlfriend and I, along with our young child under a year, have just returned from La Croix Du Vieux Pont after a week long stay with Eurocamp.
We arrived to find our accomodation had been organised early - however what we found was that the accomodation was filthy. We allowed our child to go on the floor as any baby/toddler wants to do when learning to crawl/walk, just while we unloaded. I then picked him up to find he was filthy and it was evident that the floor hadn't been cleaned in some time. I swept and mopped the floor with the cleaning equipment provided, but these were also filthy. Should I really have to pay for my own cleaning equipment more than anti-bac spray and a cloth, whilst on holiday? I didn't book through the sun holiday scheme, I booked and paid full price, which made matters worse.
The list of things we found wrong was endless, and needless to say I have written a letter of complaint. It came to light that the people cleaning the caravans were the reps; I would have expected a dedicated cleaning service at the very least.
We were placed in dated accomodation next to the main road that leads into La Fabrique (for sat navs, this is more accurate to where the location of the campsite is). There were items missing from the inventory also, and we had to go without a highchair for the first day as we were told too many families had booked at the same time - I booked this holiday months in advance, surely this should have already been sorted? When we did get a highchair, it was given to us without being properly cleaned. The pushchair given to us was also filthy, but this was however replaced within 2 hours. We then found mould in our bedroom...!
The kids club (I did not visit it myself, but my partner did) was apparently also, what a suprise, dirty, with the toys and areas for kids to play on covered in dirt and mud. Whilst my partner was at the kids club, I found that the ignition did not work on the cooker, the microwave had a european plug on it but the wall sockets were the 3 pin english type, the rear of the caravan had become a dumping ground for old tenants' coal from the BBQ, the shower was intermittently hot to cold, and one of the sun loungers had a cracked beam! All in all, i definately was not impressed with the accomodation.
The only thing that made the stay here better was the site itself. It is shared by several different companies and kept to a high standard in all other respects. The pools were great and spotlessly clean, the beach area was lovely to sit round and have a drink in the afternoon, and the amenities/site shop were ideal for the things you were missing. The only bad thing that was from the site was a pizza we had one night from the takeaway which was burnt, but this wasn't a big deal in the scheme of things!
As can probably be told from above, the holiday left me feeling stressed out and even more tired than when I left. I wouldn't book with eurocamp again, however I may return to the site if I ever own a touring caravan, or in a tent, as then you atleast know the accomodation you are staying in.
- Also Known As:
- La Croix Du Vieux Pont Hotel Compiegne
- Croix Du Vieux Pont