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9 - 14 of 410 reviews
Reviewed 5 June 2017

Just spent 3 days here without leaving once, so we really put to it the test.

Fantastic swimming pool.
Great setting.
Big rooms, big balcony.
Good food.
peaceful
Luciano, Lorenzo and Roberto were brilliantly helpful, nothing was too much trouble.
Classic room decor, not my personal taste but we found it ‘grand’ and charming.
A good 4* is a fair rating.

In answer to previous reviewers criticisms:

If you think you’re going to get actual 5* for this price, then you’re not too smart. Many hotels abroad have different ratings, make a smart judgement yourself based on cost and reviews.

Not all their staff speak English, some are better at German. Why not try and get better at Italian, after all you’re in Italy…

Room tip: pool facing.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank KimmehG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2017

My wife and I spent few days at Masseria Relais del Cardinale in September.
For sure this place is not a 5 star hotel, you will enjoy the huge swiming pool as we think is only what brings value to this hotel and maybe the delicious breakfast.
Don't expect to meet friendly staff or helpful porter at the reception,most of the staff are not speaking english.
The food at the restaurant and at the pool area is not great and super expensive.

If you are not lucky and booked already your stay at the Masseria we advise you to go to the town of Torre Cane to enjoy a nice meal with a sea view.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank thegoodguestldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2016

This is absolutely not a 5* Hotel (I wouldn't even give it 3).
The arrival: There is no porter or concierge to welcome you at the entrance of the Hotel. We had to deal with our own bags. Staff is rude and the first answers you get from them are straight NO!
The rooms are spacious but that's about it. Our shower was leaking from the wall into the bedroom, the terrace was dirty and totally let down. There is no refreshments at all in the rooms, not even water.
Staff all around the hotel is extremely unprofessional, unprepared and rude. The breakfast is scarce and of very poor quality. The Bar is hardly stocked and the restaurant is a tragedy. The pool area looks nice, however trying to get a towel from the lazy pool-boy is almost impossible. Staff does not wear uniforms, everyone just turns up in their own casual and dirty clothes.
Common areas are totally abandoned. Apparently there is a SPA, which is a fake and has just never been opened.
Not to mention the safety issues all around, emergency exits where chain locked from the inside. There would have been no way to escape in case of an emergency.
There is just so much wrong with this place that I could go on forever.
We tried to elegantly comment at first and then formally complained about the services which were not offered in a Hotel that claims to be 5*. We were totally ignored by the reception staff and then even challenged by the aggressive director (a guy in shorts that wonders around the place without greeting anyone and just looking dirty and rude).
This place is a real shame for Italy, a real disaster (I am italian).
Please do yourself a favour and do not book here, it will make your holiday a terrible experience.

Room tip: Do not bother. Do not ever book here.
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank valentinalondon2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2016

Some of the reviews you’ll read on this hotel linger on whether this is a five star or not. To begin mine, I’d like to set the context; For those not familiar with Puglia, it differs hugely from the likes of Rome, Milan or Sorrento. The landscape is rugged and the flow of life is way less cosmopolitan. And although some of the Puglian five star hotels could compete with any of the finest in the world, they very much compete on their own authentic terms. Service isn’t necessarily silver or especially slick, but it has oodles of charm and charisma. And the term Masseria is essentially “farm” – and most Masserias were at some point in the last millennia a working farm too. Masseria Relais del Cardinale is competing with local and very swanky five star hotels like Masseria Torre Coccaro or Maizza, both of which are gorgeous but command a gargantuan price tag. By comparison, Cardinale is very competitive. My assessment after a week here is that this is a four star+ hotel finding its feet in a bid to be seen as an alternative to the big two or three truly five star starlets in the region. It just misses those things that you expect with five stars, like the reviews that mention a lack of towels by the pool, for instance. It lacks a spa or a gym and there’s the tell tale signs of a hotel opened in a hurry – like the grating around the (albeit sensational) swimming pool that cracks easily, some peeling paint and slow wifi. I wondered around the olive trees and discovered the dumping ground for dozens of unused windows tucked behind an ancient outbuilding – not a good look. There are parts of this Masseria that are dead spaces that could be used for planting crops or stunning lavender for instance. Some of the finishes in design look like they’ve been overseen by a builder rather than an architect, although the rooms are spacious, well appointed and very comfortable. And we’d agree that the pricing strategy on food and drink is overly ambitious. 8 Euros for a beer seems punitively high for what they might assume is a captive audience. And the food, whilst good and authentic, is not special enough to be priced as it is. So for this reason, we ate out most of the time. Staff, whilst helpful enough, can at times appear aloof. Despite our empathy with some of the gripes in other reviews, I would certainly recommend it to anyone who loves Puglia or wishes to visit this enchanting part of the world. It might be considered remote if you don’t have a car, but is very much poised perfectly so you can get to the incredible towns of Cisternino or Ostuni or pop down to the beach. Talking of beaches, avoid the one they recommend – it’s packed and costs a bloody fortune for what it is. In summary, this is a hotel on the verge of being a true five star, for those that obsess about such things. For value for money, it trounces the hip hotels down the road. The breakfasts are very good and the kids think this is absolute heaven. Nestled in olive groves, this is a sanctuary where you can truly unwind, and not think too hard about what you paid for the privilege.

Room tip: Ask for smoking OR nonsmoking
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank BerisfordC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2016

We spent here our summer vacation at the benning of August this year...
Let me tell you what we thought of this hotel...

- The staff’s rude attitude. They were taking away our towels and clothes from the beach beds while we were away swimming saying that we shouldn’t leave our things on the bed and keep the beds busy
- The doorman didn’t even bother helping us with our luggage after we checked in even though he was in the reception and he didn’t have anything else to do
- The pool water was insuficiently filtered
- The pool hours started at 10 am giving the fact that this hotel was not on the beach so that we could have chosen another alternative for a swim
- Even though the hotel had a SPA and a gym these were always closed to the customers. Why did they have them in the first place. As a customer you pay to have access to all hotel facilities, or at least this is how it works in other places...and I have been to many...
- We complained at the reception about all of the above but nobody took measures...
It felt like the hotel was about to close down.. It’s such a waste giving the beautiful nature and the good food...

Better safe than sorry...Choose another place to stay

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Iulia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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