Stayed here for a night and really enjoyed it. The staff was very friendly and helpful. The breakfast was also very good. We really appreciated the wifi in the rooms since that is not always available in German hotels. The location was also quite convenient.

This hotel is located close to shops and transport. It is 160 years old but nevertheless has a lift/elevator. It is decorated in traditional style with chandeliers etc, and has spa facilities which we didn't use. There was a tv set up in the lobby where guests could watch the Euromeister football games in comfortable lounge chairs. The bedroom I had was sadly in need of renovation - I don't know where the 4 star rating came from - the only toiletries provided were a squeeze pack of shampoo/soap on the shower wall and the wall near the basin. Ear buds were on the sink in the original 200-pack plastic container - opened and half used. The white tiles and plastic fittings revealed perhaps a 70s renovation? The bedroom was spacious (relatively), but felt well worn with the bottom sheet on the bed having a hole in it.
But really the most disappointing thing was the breakfast. They provided a full breakfast but the quality of the products looked poor and poorly presented. The pre- prepared hard and soft boiled eggs were all hard, and very unappetising with a pale yellow and greyish hue. The poor staff were run off their feet. They were poorly presented and trained, and hence I wonder if there was some catastrophe where the kitchen staff had to step in and cover for the usual staff. Given the unemployment level in eastern Germany this hotel could really lift its game by employing and training more staff. There were many complaints by other people here on this particular weekend of the Plauen Spitzfest as the hotel was totally full and staff struggled to cope.