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Reviewed 12 June 2018

Hotel is ok overall. If you have a light sleep, ask for a room on the quiet side. Fitness room is tiny, with only 3 machines. The 5 star rating is because of the Chef from the hotel restaurant and the staff. Ibrahim amazed me with the food he cooked while staying there. Even if the restaurant does not look fancy, the food is definitely worth to stop for a meal.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank Alex N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xavier w, commerciale at Mercure Paris Saint-Ouen, responded to this reviewResponded 15 June 2018

Dear Alex,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Charlotte Fourtier
Sales Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

Really nice hotel, great ammenities, and really cossy room with balcony to the city. We stayed 3 nights and it was really good, comfortable and nice. The area around the hotel doesnt look that good but has metro station very close and bus statiojs that can take you everywhere around Paris.

Stayed: June 2018, travelled as a couple
Thank Pablo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xavier w, Manager at Mercure Paris Saint-Ouen, responded to this reviewResponded 12 June 2018

Dear Pablo G,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen.
It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Alexia
Housekeeping Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

We booked this hotel on a discounted website, so for that money it was ok, especially we were satisfied with location: we needed to drive to Disneyland and from that hotel it was easy to get there . Metro is also only 5 min walking. It takes around 25 min to the Champs Elysse. Other than that I can’t say anything good. Fungus in the bathroom, for breakfast defrosted croissants and awful scrambled eggs. You need to pay for parking 15 euro per night.

Stayed: June 2018, travelled as a couple
Thank InZa2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xavier w, commerciale at Mercure Paris Saint-Ouen, responded to this reviewResponded 7 June 2018

Dear InZa2014,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Charlotte Fourtier
Sales Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

Me and my friend made a booking at this hotel. We arrived at 12 pm and was advised that the rooms were not ready yet although the confirmation stated the checkin started at 12 pm. Fortunately, we were able to leave our luggage at the hotel for the time being and explore the city.

When we got back after a few hours. Alarm checked us in. He was wonderful and gave us free drink vouchers at the bar. He was also very helpful in terms of asking for places to go see and eat.

The location of the hotel is quite far from the city centre by foot. However the metro stations were very close by, within 5 minutes walking distance.

Stayed: May 2018, travelled with friends
Thank Colton L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xavier w, attachée commerciale at Mercure Paris Saint-Ouen, responded to this reviewResponded 1 June 2018

Dear Colton,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Saint-Ouen.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Charlotte Fourtier
Sales Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

This is a lovely hotel. Friendly staff. Very nice room & comfortable bed. The only problem was in the bathroom-the water ran out of the sink because the plug didn't fit properly-but this may have just been this one room. And there was both a bath & a shower. Breakfast was terrific-a wide selection of hot & cold food & drink. The surrounding area has lots of shops & places to eat. I would definitely recommend this hotel.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xavier w, attachée commerciale at Mercure Paris Saint-Ouen, responded to this reviewResponded 25 May 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Charlotte Fourtier
Sales Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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