A standard room w all you can expect. During a heatwave a well-fuctioning aircon felt even luxurious. Brekky had the usual options, but even though v busy everything was tidy, fresh & well-maintained. During high season, the room price was a bit steep.
Hotels.com
Nice location, restaurant at the street level and possibility to park your vehicle.
Location is good, everything is close and also small shopping center in the same square.
Also rooms available for people traveling with pets.
Due to covid-19 we were not able to travel abroad and we decided to stay three nights in Lappeenranta. Our stay was just perfect. Rooms were spacious and clean and breakfast was a lot to choose from. Venn winebar downstair is really nice also. The location in the mall was great. For families the sauna and pool are fantastic. In the middle of the week there was only few people and we really enjoyed the sauna experience. The only negative was that every night there were the same drunk men and one of them jumped to the pool naked. Disgusting. Obviously he could not read the signs of jumping and using the swimsuits. I think these heroes are staying at this hotel while working somewhere in Lappeenranta during the weekdays.
Staff of the hotel was nice and helpful. I have nothing to complain and I will definitely stay again.
We got a room from the old side. Not yet renovated. For the price of 140€/night you would expect a bit more quality. The beds are very soft and the pillows worn out. Parking had to be paid separately, which
One would expect to be included in the room price.
We went looking for reliable Scandinavian standards, and that we found. Very friendly staff. Plentiful a breakfast. Coffee and tea very bad, undrinkable even. I doubt the thermos and/or the coffeemaker were ever properly cleaned.
One of the most important points of a hotel room to me is quietness. This stay definitely lacked that. We booked a junior suite. The room was quite worn to start, mostly visible in the bathroom with chips on floor tiles and dents on the bathroom furnishing. The best part of the room was a good queen-sized bed. The worst part of the room was the airconditioning vent of the bedroom - with a clear audio path to another room, perhaps a junior suite floor above. Everything spoken, giiggled, shouted or you name it on the other room was relayed to our suite bedroom (And we guessed, vice versa..) . The couple on the other room had a heated loud discussion (yes, discussion!) at 0200. Front desk was unable to locate the offending room. We had to revert to using earplugs to gain sleep. On a junior suite. I don't care the that this building was built in 1983 with less than perfect engineering standards - this room was sold as a premium room. I expect the room to be in a premium condition.
Sokos Hotels mgmt: complete renovations on the whole hotel. And not just a brush-up but a complete overhaul, including room-to-room isolation. This was the worst hotel night I have experienced for several years. This is not what I expect from a hotel room in your chain. You MUST do better. Last night in Lappee for me!
Okay, front desk compensated the situation switftly in the morning. But the compensation could not recover our lost good sleep - the reason we booked a room in the first place.
