Housekeeping do a great job, the place was spotless. Reception staff on arrival and check out were lovely, friendly and efficient. Despite poor review we’d seen breakfast was tasty enough just a little too busy, staff were doing their best but didn’t have space. Sadly that’s where the positives end, we ate dinner in the restaurant the FA Cup final was playing. When a black player missed a penalty a diner at another table shouted a racist term. I was horrified, I was dining with my mixed race child who thankfully didn’t hear and wouldn’t have understood it anyway. When we left the restaurant I asked to speak to the duty manager. The General Manager arrived I informed him of the incident and he took no action all he said was that he would call the police for me if I wanted to pursue it. No apology, no action, didn’t speak to the racist sat in his restaurant. Disgusting.

Whilst I do not have any complaints about the room or the meals provided I must make you aware of the parking arrangements and the hidden pitfalls. When signing in at reception I asked about the car parking and was told to enter my car details into the computer. I was assured by the receptionist that that was all that was necessary. There were no prominent notices to make me aware of anything else I needed to do. My stay was for two nights.
A few weeks later I received a letter from Civil Enforcement Limited stating that I had been parking illegally on the second night of my stay. At no time had I been told that I had to check my vehicle in every day. I rang up the hotel for an explanation, and, yes, you've guessed it, it was not their concern. They did not deal with parking issues. That was the responsibility of Civil Enforcement Limited. They gave me a number to ring, which was the same one I had found on the website and tried calling without any success because they do not discuss cases over the phone. My next move was to appeal to CEL, who subsequently sent me a letter asking for proof of my stay, which I provided them with. In the meantime I contacted the hotel again, and once more they were not interested.
Today, despite valid proof of my stay, my appeal has been turned down because of a "major keying error" meaning my vehicle registration mark was not entered properly. Yet what I had keyed in was perfectly acceptable for the first night. My fine of £100 has however been reduced to £20. Make what you want out of that! I can appeal to the ombudsman, but then CEL pass everything over to another agency and the proposed fine goes back to £100.
In my opinion the hotel has a duty of care to each customer parking a car on the premises to tell them how to register their vehicle properly in order to cover the length of their stay and warn them of the consequences if they don't. Saying that it not their responsibility is not good enough. No doubt the hotel and CEL will have some reciprocal agreement.
BE WARNED

Had a great stay at this hotel, really friendly staff, great food, nice atmosphere with a lovely pool and sauna and fully equipped gym.
Good atmosphere, chilled gardens to relax. All in all highly recommended.