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All reviews larder restaurant bubble pool thorpe park activity pack sofa bed family room leisure facilities breakfast was excellent lots of choice evening meal legoland package buffet style lego land visiting legoland stayed for one night steam room good nights sleep
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Reviewed 14 October 2018 via mobile

Stayed for one night on a Thorpe Park deal. The room was basic which we expected having gotten such a good deal but there were a few things we weren’t expecting! There was a burn hole in the curtains, a tear in the bedding and bizarrely a wasp in the bath (I have a huge fear, how did it even get there?!). The bed was also very creaky, like ridiculously so. Despite that we got a good nights sleep on it, the breakfast was great and the staff were lovely. Would stay again at a push.

Stayed: October 2018, travelled as a couple
Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBracknell, Guest Relations Manager at Hilton Bracknell, responded to this reviewResponded 16 October 2018

Dear Stacey,

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry to learn of the disappointing experience with the condition of your guest room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests.

We hope to have another opportunity to serve you if your travels bring you back to our area.

Kind regards,
Sarah Oakley | PA to the General Manager

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Reviewed 14 October 2018 via mobile

Loved my stay at the Hilton. Never stayed in a hotel that has a variety of pillows. Feather amd soft foam. Very comfy beds. And rooms designed to a high spec. Would definitely stay again. Only down side was very expensive for drinks. Breakfast in the morning was delicious.

Stayed: October 2018, travelled with family
Thank 46JoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBracknell, Guest Relations Manager at Hilton Bracknell, responded to this reviewResponded 16 October 2018

Dear Jo,

Thank you for your fantastic review following from your recent stay at Hilton Bracknell. We thank you for your additional comments regarding the pillows and the comfy bed. Your additional comments regarding the bar prices will be shared with the Executive office for careful review. We hope to see you back again soon!

Kind regards,
Sarah Oakley | PA to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

Decided to stay Sunday night before my 8.30am next day meeting in Reading. Julie on front desk was professional and warm. Asked for quiet room and got free upgrade. The gym and pool are excellent. Did not have time to try the restaurant. Will definitely stay here again soon!

Stayed: October 2018, travelled on business
Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBracknell, Guest Relations Manager at Hilton Bracknell, responded to this reviewResponded 8 October 2018

Dear Andrew,

Thank you for your kind comments regarding your recent stay. It gives me great pleasure in sharing them with the hotel team. We look forward to welcoming you back to Hilton Bracknell in the not to distant future.

Kind regards,
Sarah Oakley | PA to the General Manager

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Reviewed 5 October 2018

We stayed 2 nights on a Legoland holidays package booked through the Legoland website for our son's birthday. I had e-mailed the hotel prior to let them know that it was his birthday and they surprised us with balloons and cake in our room the following day. It was a lovely touch.

Plenty of parking on site, easy access and Sainsbury's within walking distance. We stayed on the 4th floor, a lovely room with 2 kingsize beds, really comfy. Not a great view, but we didn't spend much time in the room. We accessed the pool twice, both in the evenings, kids are allowed in there until 8pm. My only gripe is that the pool is corroded off down the middle for adults only to go the other side. This is a family swim time and should be just that. It was busy with all families squashed into half the pool.

The food at the hotel is pricey, it cost over £70 for dinner for 3 of us with drinks. The breakfast was great, plenty of choice.

The staff are attentive and clearly well trained, a special thanks to Marco who text us several times to make sure we were happy with everything and seemed to always be there on reception !.

We will stay here again, to visit Thorpe Park and Windsor Castle and probably another trip to Legoland ! I would recommend to anyone.

  • Stayed: September 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank horseysarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBracknell, Guest Relations Manager at Hilton Bracknell, responded to this reviewResponded 9 October 2018

Dear Sarah,

Thank you so much for taking the time to write us a review. We appreciate your feedback and your kind comments. It's wonderful to know you enjoyed your stay and trip to LEGOLAND for your sons birthday. We take all feedback very seriously and your comments regarding the pool and restaurant will be shared with the executive team for careful review. Once again, thank you for your feedback. We hope to welcome you back again soon!

Kind regards,
Sarah Oakley | PA to the General Manager

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Reviewed 4 October 2018 via mobile

Stayed for one night biked a deluxe room but don’t know what the deluxe refers to large comfortably bed tv chair and table ?
The rooms could do with a referbishment
The staff need to get there act together Here dinner unorganised. A 1 hour wait for our meal then a phone call at 10.30 at night to say we had signed for our meal but now had to pay for it note they seem obsessed with trying to sell you a drink at a minimum of £25 for a bottle of wine , there is a Sainsbury’s across the road
We won’t be staying again !

Stayed: October 2018, travelled on business
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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