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Reviewed 31 October 2016 via mobile

Great location near Zurich airport, bus and tram stations with reasonable prices per night.
The rooms have very comfortable bed and unusual bathroom design.

The biggest turn off was the Front Office staff members. Most of them were very impolite and unhelpful (except two great girls - one from Serbia and one from Croatia).
Additional customer service training is highly recommended!

Stayed: September 2016, travelled on business
Thank Biser D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbudget8480, Manager at ibis budget Zurich Airport, responded to this reviewResponded 2 November 2016

Dear Biser. Thank you very much for leaving some comments about your stay in Ibis Budget Zurich Airport. We are sad to hear that not all our staff was friendly and polite enough. it is absolute no go, friendliness should be on the first place in customer service. Despite this we hope you enjoyed our hotel and our beautiful city Zurich. Have a wonderful day. Best regards, Ibis Budget Zürich Airport.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016 via mobile

Stayed here briefly on business and was struck by: immediate proximity to bus stop, extremely quick check in, simple but efficient room, and myriad of vending machines in the lobby. Impressively suited to the practical, budget traveler.

No phone or ability to make tea in the room, but no surprise there. The full length mirror and conveniently placed shelves throughout were appreciated.

Stayed: October 2016, travelled on business
Thank lesknit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbudget8480, Leiter Front Office at ibis budget Zurich Airport, responded to this reviewResponded 29 October 2016

Dear Lesknit
Thank you very much for your feedback.
We are pleased to hear that you found our rooms modern, clean and high-tech.
It is always a pleasure to receive a positive feedback. Thank you! We hope to see you again soon. Best regards ibis budget Zürich Airport Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2016

Only two tram stops away from airport, 25 minutes tram ride into the city. Bed was very comfortable but we had to keep window closed to block off noise from departing flights.
Service left a bit to be desired. Front desk staff were not very willing to change franc notes for coins (needed to pay tram tickets at machine). And failed to explain why our adaptor plug which had been perfectly usable at Ibis Luzern the day before, could not be used here. "It is not Swiss". "But Luzern is in Switzerland too isn't it?". "Your plug is not Swiss. You have to buy one from the vending machine. We cannot give you one on loan" (we were only there for 1 night).

  • Stayed: October 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Margriet719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbudget8480, Front Office Manager at ibis budget Zurich Airport, responded to this reviewResponded 23 October 2016

Dear guest.
Thank you very much for leaving some comments about stay in Ibis Budget Zurich Airport. We are very happy to hear that you found our bed comfortable. Regarding change franc notes for coins. We usually change them only if guest want to buy something in our vending mashines. Tram ticket is possible to buy with credit/debit card as well. Our hotel is brand new, it was build almost 2 years ago, that's why we have very special power plugs which needed special adapters. We hope you enjoyed your stay in our hotel. We wish you a good day. Best regards, Ibis Budget Zurich Airport.

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Reviewed 20 October 2016

this hotel is ideal for one or 2 nights. We had to catch a flight the next morning and found this hotel extremely convenient. The front desk staff was very accommodating and friendly. The room however is a little small, but since we had a short stay it really didn't bother us. the room was clean and the bed was comfortable.

Room Tip: great location. 5 minutes away from the airport.
  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jen1O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbudget8480, Manager at ibis budget Zurich Airport, responded to this reviewResponded 23 October 2016

Dear guest.
Thank you very much for leaving some comments about your stay in Ibis Budget Zurich Airport. We are happy to hear that you found our location convenient. We hope you enjoyed your stay and our city. We wish you a good day. Have a good day. Best regards, Ibis Budget Zurich Airport.

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Reviewed 19 October 2016

Hotel fulfilled my expectations to just have a good night sleep at Airport awaiting my connecting flight in the early morning.
Check-in staff was Extremely friendly and helpful with any questions.
I was SHOCKED only to find out when I arrived to airport that there was No Shuttle from Airport to Hotel although in many cities I stayed there was shuttle to Ibis Budget from airports. I felt totally lost.
I saw that there was a shuttle to the Regular Ibis (red Ibis), so I called them by phone and they told me to take either a taxi or a tram/ I asked where to take the Tram they told me and I asked where to get off so they said a German name. After many questions to people I found the Tram at airport which goes every 7 minutes. The problem is that to buy the ticket from the ticket machine you need to enter the stop name and I did not know how it was written so I had to miss one tram and ask the driver. After buying the ticket the hotel was 2 stops from airport and 100mts from the tram stop so that wa great. In the morning the tram passes at 5:30AM good enough for early flights.

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andres R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisbudget8480, Front Office Manager at ibis budget Zurich Airport, responded to this reviewResponded 23 October 2016

Dear Andres.
Thank you very much for leaving some feedback about your stay in our hotel. We are happy to hear that our hotel fulfilled your expectations. Unfortunately, that is true, we do not have any shuttle service, because we are very close to airport, only as you already know 3 minutes away with the tram. We are sad to hear that you have had difficulties in finding the tram and purchasing the ticket. We hope that despite this you had nice stay here. We wish you a good day. Best regards, Ibis Budget Zurich Airport.

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