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J Z
Hong Kong, China

Very impressed

5.0 of 5 bubblesReviewed 28 Apr 2024
We were exhausted after visiting Rovaniemi and we only had a fairly short stay in Helsinki so didn't want to travel far for our hotel and this hotel couldn't be more perfect. It's a 30 mins train ride to the city which is not bad at all. The staff were extremely helpful, efficient and kind. Merit reminded us that we're hilton's honor's member so we can checkout at 4pm and only have to pay for hourly rate to stay until 6pm. We got to shower before our long haul flight which is such a huge plus. The room was very clean and have all the amenities you need. One day my room key wasn't working so Jasmin helped me changed to a new one right away. Highly recommend this place to people who are laying over, would definitely stay here again!
Date of stay: March 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reception Team, Guest Services / Front Office at Hilton Helsinki Airport, responded to this review
Responded 5 May 2024
Thank you for your wonderful feedback and staying at Hilton Helsinki Airport. I am pleased to hear you had a lovely stay with us and you find our service and hotel to your liking. I warmly welcome you back!

Best regards,

Reception
Hilton Helsinki Airport
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,780)
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264
85
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Traveller rating
1,318
1,071
264
85
42
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All reviews covered walkway helsinki airport the executive lounge early flight between flights terminal building close to the airport short walk from the terminal comfortable bed private sauna stayed for one night convenient location short stay breakfast buffet runway arrivals gui
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Reviewed 21 April 2024 via mobile

Definitely nice room, way better than the average airport hotel rooms: modern light look, good size, plenty closers, great bathroom with tub and shower, minibar … very clean. They have sauna, gym, restaurant and bar that prepares good Espresso. You will need to walk 5/10!minutes in the chilly Finnish temperature and get a very small elevator to reach the entrance from the terminal. What really is unacceptable is the prices of extras: 6 euro for a small bottle of water is almost an insult…it would be better not to offer them as an option; only couple of tea bags: no coffee brewer, only soluble; the prices at the restaurant are outrageous … for what they charge, they could pamper the guest a little more.

Room tip: Parking is 28 euros a night
Date of stay: April 2024
Trip type: Travelled solo
2  Thank Discover51580073771
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception Team, Guest Services / Front Office at Hilton Helsinki Airport, responded to this reviewResponded 5 May 2024

Thank you for taking the time to review your stay with us. I am pleased to hear you find our hotel and the room to your liking. Thank you for sharing your experience with the in-room extras. I will let the management know your opinion. Thank you for staying at Hilton Helsinki Airport and welcome back!

Best regards,

Reception
Hilton Helsinki Airport

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Reviewed 19 April 2024 via mobile

This hotel is perfectly located at the airport and just a short walk of the terminal building. Staff is friendly, rooms are clean and have a good size and are soundproof. Also breakfast was very good. Ideal hotel for a short stopover in Helsinki and also a short train ride from the city center by regular train service.

Date of stay: June 2023
Trip type: Travelled on business
Thank Samuel9612
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception Team, Guest Services / Front Office at Hilton Helsinki Airport, responded to this reviewResponded 5 May 2024

Thank you for your feedback and staying at Hilton Helsinki Airport. I am pleased to hear you find our hotel to your liking and had a lovely stay with us. I warmly welcome you back!

Best regards,

Hanna / Reception
Hilton Helsinki Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2024

We stayed for a night with our 3 kids and we had the best view (room 406/408) They loved to watch the planes leave and they enjoyed the hunt and the gift the reception gave them, it was our sons birthday and there was a cute note and a little gift waiting for him in the room. thank you he was so happy. the food at the restaurant was really good and we had the best service from Eveliina, the kids loved her and missed her at breakfast :) We felt very welcome and its kids friendly. we will definitely be back.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BrooklyncafeHelsinki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex P, Guest Services / Front Office at Hilton Helsinki Airport, responded to this reviewResponded 8 April 2024

Thank you for your great feedback and staying at Hilton Helsinki Airport. I am happy to hear you had wonderful time during your stay and you find the service to your liking. I have forwarded this feedback to Eveliina as well. I warmly welcome you back!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

Breakfast
When paying 30 Euros for a breakfast I believe one can expect a little better than lukewarm food. Yes I opted for the breakfast as I had a busy schedule all day and would not have time for lunch. The breakfast was sub-standard, it lacked a little tender loving care. The hot food was lukewarm and seem to have been sitting there for hours despite the time was 07.30 . Anyhow the hotel was perfectly ok but the breakfast was not worth 30 Euros

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 775seano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reception Team, Guest Services / Front Office at Hilton Helsinki Airport, responded to this reviewResponded 27 March 2024

Dear Sean,

Thank you for taking the time to share your experience. I'm sorry to hear that your experience of our breakfast buffet was not on par with our usual standard. I will forward your valued feedback to our Food & Beverage Department in order for them to review your unfortunate experience.

In the future, I highly recommend giving direct feedback whilst at the hotel so that we can act on the matter accordingly.

Have a good rest of the week!

Kind regards,
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2024

In Hilton you always know what your going to get, everything works and staff is excellent on customer services. I have been here many times, good location, helpful staff, delicious food, you can say everything what business traveler needs you can find here. Clean and quiet rooms also extra benefit is early breakfast if you have early flight. Special mention: The staff is always ready to make extra effort if you need something, love it and will come back again.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Tino_A_1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mira H, Guest Services / Front Office at Hilton Helsinki Airport, responded to this reviewResponded 26 March 2024

Dear Guest,

Thank you for sharing your experience with us! We're thrilled to hear that you've enjoyed your stays at Hilton and that everything has met your expectations.

We're glad you appreciate our convenient location, helpful staff, and delicious food. We understand the needs of business travelers, and we're happy to provide everything you need for a comfortable stay, including clean and quiet rooms and early breakfast options for those with early flights.

Our team is always here to assist you with anything you may need, and we're grateful for your kind words about their efforts. We can't wait to welcome you back to Hilton for another great stay!

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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