Close to the airport with a free shuttle. Breakfast normal for the region and cold food is available at 3:30am. Rooms are tiny; could hardly walk around the bed. No air conditioning made it next to impossible to sleep. We prepaid and should have been offered a refund so we could go someplace kept at a suitable temperature.More
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I had a super experience in this hotel. I arrived during the evening and had a connecting flight early the morning after. The hotel has a free shuttle service that is really easy to find and drivers were very courteous. It can also be booked for the morning after back to the airport. All staff at the hotel, from reception to restaurant were very competent and extremely kind. George served me dinner and I found him of great professionality and attention. Rooms were spotless and very comfy bed. I had a good and relaxing experience and I cannot recommend enough.
Dear guest!
I am delighted that you had a wonderful stay with us at Pilot Airport Hotel, thank you for taking the time to write a lovely review. I am so pleased that you found our staff friendly and helpful. I will tell greetings to our lovely waiter Georgi, and the rest of the crew! :) Thank you for recommending us to others as well. That is super important to us as a privately owned hotel.
We really look forward to welcoming you back soon!
Have a nice day,
Warmest regards, Mari J/ Guest Relations Manager
I visited the Pilot Airport Hotel on a business trip and I thoroughly enjoyed the experience. My room was small but cosy and contained everything I needed on my business trip. It was quiet, very comfortable bed and bathroom and excellent WIFI connection to do my work.
The biggest asset of this hotel is its exceptionally polite and helpful staff who really made me feel so welcome during my stay.
The breakfast buffet was very nice and the restaurant offers delicious food. Outside the hotel you have excellent bus connections to Helsinki and the staff is more than willing to help you pick the sights worth seeing.
They will definitely be seeing me again in the future.
Dear guest! Thank you so much for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your visit and that our facilities made you feel comfortable during your stay. Nice to know that our hospitality is appreciated. I will pass on your kind comments to our staff!
Once again, thank you for your kind attention and review as an effort to giving us and other Tripadvisor readers valuable information. We hope to welcome you back soon!
Sincerely, Mari J / Guest Relations Manager
Stayed here as we needed to sleep a little between long travel days. They say they are under renovation but come on! It looks like it is from a horror movie, all entrances covered in plastic and restaurant and reception hidden in a musty basement. No air conditioning. Told them when we arrived around midnight that I need to take 6 am transfer bus but my husband will stay longer as his schedule is better than mine. We made a joke “at least one of us can sleep”. I left as scheduled with the bus. They called my husband to wake him up at 6.05 to ask why he has not checked out as he was supposed to take bus 6 AM. He wasn’t. In my opinion when two people share a (prepaid) hotel room it is not required to check out individually...So no sleeping for anyone in this hotel? Cannot recommend. With the same price you can stay in a functioning hotel so no reason to go to this construction site with unwanted wake up calls.
Dear guest,
thank you for sharing your experience with regards to your recent stay.
We regret to learn about your disappointment in regards to your visit. We are sorry we were unable to provide you with the quality of amenities and service you expected.
In order to avoid any misunderstanding, we offer details about the renovation on our official website. We hope this will help in the future.
We are very sorry for any discomfort that the renovation work may cause.
We are renovating the common areas at the moment so in the near future we will have more modern premises with better functionality as well.
Your feedback has been forwarded to the department concerned, and we aim to improve our service based on the feedback we get.
While I wish that your stay had been more pleasent, we still hope you will consider staying with us again.
Kind regards,
Mari J/ Guest Relations
The hotel is UNDER RENOVATION,until the summer 2020.Nobody mentioned this fact,so we arrived on the 19/1/20,through the back door,the reception was in the lower floor(basement?),the floor that we stayed,was under renovation,and in the morning we had to carry our bags all around the hotel to the shuttle bus,in the cold.NOT AGAIN!
They should mention this fact instead of arriving at the hotel,and finding a sign"we are under renovation,we are sorry for the disturbance".Call them before booking!
Dear konstantinos a,
Thank you for sharing your experience with regards to your recent stay. We regret to learn about your disappointment in regards to refusbishment in our hotel. In order to avoid any misunderstanding, we offer details about the renovation in our website and also in all online booking channels. We hope this will help in the future.
We are currently renovating the common areas to make them more functional and cosy to our guests. The renovation should be ready by the end of the summer.
We appreciate your comments, as this allows us the opportunity to make improvements on an ongoing basis.
Dispite the unpleasant visit, we hope to have a possibility to welcome you back, and make it right in the future.
Kind regards,
Mari J/ Guest Relations
Small but comfortable room, good bed, big TV, many shelves. Great breakfast, nice terrace in the breakfast area, the lady who served breakfast was very kind and helpful. Very important to me - coffee, tea and water in the lobby 24/7. Airport shuttle service every half an hour. No air conditioning, but I didn't need it in the end of August.
Only one thing I didn't like - the glass shower door covers just half the shower, so the bathroom floor gets wet easily.
Dear TZ8,
thank you for your latest visit in Airport Hotel Pilotti!
We are super happy to hear you enjoyed your stay and found our concept convenient for an air traveller.
Thank you for your feedback, it is the key for us to improve!
If you return to our area, we hope you will consider staying with us again.
Best regards,
Mari J/ Guest Relations
