Name: Everything perfect
Item: Pilot Airport Hotel
Rating: 5
Author: frant2019

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All reviews free shuttle connecting flight excellent breakfast helsinki connection

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nikolaasb2016

Heusden, Belgium

74

Reviewed 3 February 2022

My visit to Pilot Airport Hotel

I visited the Pilot Airport Hotel on a business trip and I thoroughly enjoyed the experience. My room was small but cosy and contained everything I needed on my business trip. It was quiet, very comfortable bed and bathroom and excellent WIFI connection to do my work.

The biggest asset of this hotel is its exceptionally polite and helpful staff who really made me feel so welcome during my stay.

The breakfast buffet was very nice and the restaurant offers delicious food. Outside the hotel you have excellent bus connections to Helsinki and the staff is more than willing to help you pick the sights worth seeing.

They will definitely be seeing me again in the future.

Room tip: Any room would be suitable

Date of stay: February 2022

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1 Thank nikolaasb2016

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear guest! Thank you so much for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your visit and that our facilities made you feel comfortable during your stay. Nice to know that our hospitality is appreciated. I will pass on your kind comments to our staff!

Once again, thank you for your kind attention and review as an effort to giving us and other Tripadvisor readers valuable information. We hope to welcome you back soon!

Sincerely, Mari J / Guest Relations Manager

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mirvama

Southern Finland, Finland

15095

Reviewed 11 February 2020 via mobile

Not recommended

Stayed here as we needed to sleep a little between long travel days. They say they are under renovation but come on! It looks like it is from a horror movie, all entrances covered in plastic and restaurant and reception hidden in a musty basement. No air conditioning. Told them when we arrived around midnight that I need to take 6 am transfer bus but my husband will stay longer as his schedule is better than mine. We made a joke “at least one of us can sleep”. I left as scheduled with the bus. They called my husband to wake him up at 6.05 to ask why he has not checked out as he was supposed to take bus 6 AM. He wasn’t. In my opinion when two people share a (prepaid) hotel room it is not required to check out individually...So no sleeping for anyone in this hotel? Cannot recommend. With the same price you can stay in a functioning hotel so no reason to go to this construction site with unwanted wake up calls.

Date of stay: February 2020

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1 Thank mirvama

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear guest,

thank you for sharing your experience with regards to your recent stay.

We regret to learn about your disappointment in regards to your visit. We are sorry we were unable to provide you with the quality of amenities and service you expected.
In order to avoid any misunderstanding, we offer details about the renovation on our official website. We hope this will help in the future.
We are very sorry for any discomfort that the renovation work may cause.
We are renovating the common areas at the moment so in the near future we will have more modern premises with better functionality as well.

Your feedback has been forwarded to the department concerned, and we aim to improve our service based on the feedback we get.

While I wish that your stay had been more pleasent, we still hope you will consider staying with us again.

Kind regards,
Mari J/ Guest Relations

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konstantinos a

9

Reviewed 24 January 2020

Renovation!!

The hotel is UNDER RENOVATION,until the summer 2020.Nobody mentioned this fact,so we arrived on the 19/1/20,through the back door,the reception was in the lower floor(basement?),the floor that we stayed,was under renovation,and in the morning we had to carry our bags all around the hotel to the shuttle bus,in the cold.NOT AGAIN!
They should mention this fact instead of arriving at the hotel,and finding a sign"we are under renovation,we are sorry for the disturbance".Call them before booking!

Room tip: call the reception before booking.

Date of stay: January 2020

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear konstantinos a,

Thank you for sharing your experience with regards to your recent stay. We regret to learn about your disappointment in regards to refusbishment in our hotel. In order to avoid any misunderstanding, we offer details about the renovation in our website and also in all online booking channels. We hope this will help in the future.

We are currently renovating the common areas to make them more functional and cosy to our guests. The renovation should be ready by the end of the summer.
We appreciate your comments, as this allows us the opportunity to make improvements on an ongoing basis.

Dispite the unpleasant visit, we hope to have a possibility to welcome you back, and make it right in the future.

Kind regards,
Mari J/ Guest Relations

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TZ8

Chicago, Illinois

57

Reviewed 3 September 2019

comfortable hotel with great breakfast and shuttle service

Small but comfortable room, good bed, big TV, many shelves. Great breakfast, nice terrace in the breakfast area, the lady who served breakfast was very kind and helpful. Very important to me - coffee, tea and water in the lobby 24/7. Airport shuttle service every half an hour. No air conditioning, but I didn't need it in the end of August.
Only one thing I didn't like - the glass shower door covers just half the shower, so the bathroom floor gets wet easily.

Room tip: It was very quiet in the very end of the corridor.

Date of stay: August 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear TZ8,

thank you for your latest visit in Airport Hotel Pilotti!
We are super happy to hear you enjoyed your stay and found our concept convenient for an air traveller.
Thank you for your feedback, it is the key for us to improve!

If you return to our area, we hope you will consider staying with us again.

Best regards,
Mari J/ Guest Relations

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344blankas

Zurich, Switzerland

1061449

Reviewed 16 August 2019 via mobile

Cool airport theme and great staff

The Pilotti has a really cool airport theme throughout the hotel. The rooms are fairly small but are surely comfortable enough for a short transit stay. The staff is great at super late check-ins and super early check-outs. The breakfast is excellent with sumptuous options. The hotel conveniently offers free shuttle to and from the airport every half an hour although the stop at the airport is a bit of a challenge to find but I guess this is more an airport rather than a hotel issue. Would happily return for another transit stay in Helsinki.

Date of stay: August 2019

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear guest,

thank you for your kind comments. We are very happy to know that you enjoyed your stay at Hotel Pilotti. Nice that you mentioned and noticed airport theme, we want our guests to have the right kind of mood for travelling. What comes to the platform at the airport, there have been changes lately, as they are making large renovations. All the bus stops were moved a bit further from the terminal. You find a map from our home page. We really hope you’ll have another chance to come and stay with us. We look forward!

Kind regards,
Mari J/ Guest Relations

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