Small but comfortable room, good bed, big TV, many shelves. Great breakfast, nice terrace in the breakfast area, the lady who served breakfast was very kind and helpful. Very important to me - coffee, tea and water in the lobby 24/7. Airport shuttle service every half an hour. No air conditioning, but I didn't need it in the end of August.
Only one thing I didn't like - the glass shower door covers just half the shower, so the bathroom floor gets wet easily.
Dear TZ8,
thank you for your latest visit in Airport Hotel Pilotti!
We are super happy to hear you enjoyed your stay and found our concept convenient for an air traveller.
Thank you for your feedback, it is the key for us to improve!
If you return to our area, we hope you will consider staying with us again.
Best regards,
Mari J/ Guest Relations
The Pilotti has a really cool airport theme throughout the hotel. The rooms are fairly small but are surely comfortable enough for a short transit stay. The staff is great at super late check-ins and super early check-outs. The breakfast is excellent with sumptuous options. The hotel conveniently offers free shuttle to and from the airport every half an hour although the stop at the airport is a bit of a challenge to find but I guess this is more an airport rather than a hotel issue. Would happily return for another transit stay in Helsinki.
Dear guest,
thank you for your kind comments. We are very happy to know that you enjoyed your stay at Hotel Pilotti. Nice that you mentioned and noticed airport theme, we want our guests to have the right kind of mood for travelling. What comes to the platform at the airport, there have been changes lately, as they are making large renovations. All the bus stops were moved a bit further from the terminal. You find a map from our home page. We really hope you’ll have another chance to come and stay with us. We look forward!
Kind regards,
Mari J/ Guest Relations
I stayed at the Airport Hotel Pilotti for 2 nights as the hotels in Helsinki city during my stay where ridiculous price (over £500 per night for the Radisson Blue, last time I was in Helsinki it was around £170 per night)
The hotel is located in a leafy suburb and you wouldn't know you were so close to the airport. Although the hotel is close to the airport it is only good for staying the night before or after a flight. I don't recommend staying like I did for 2 nights and commuting into the city as the train never seemed to coincide with shuttle bus making it a long journey.
The hotel is a short (15 min) walk to the Jumbo shopping centre where there is a mass of eateries but like most restaurants in Finland the majority shut at 9pm…… not great for a late flight. The hotel has recently been updated and although the room was small it was nice if lacking a few basics including a kettle and (for a business traveller) an iron and ironing board. The 2 main bugbears being it didn't have air-con and the small fan simply didn't cut it when it was 26c outside and the curtains were as good as useless. They did absolutely nothing to keep the sunlight out and when it doesn't get properly dark at night this is a big problem. They might have spent a lot of money on refurbing the hotel but cutting back on the curtains was a major oversight. Don’t expect a great night’s sleep unless you have an eye mask or don’t mind sleeping with your head under the pillow (not an option without air con!)
Dear Ross and Sonya!
Thank you for staying with us, and taking the time to write a review about us.
Nice that you mentioned our location, which is perfect for air travellers, as we’re very lucky to be located near the airport, still in a quiet area.
Thank you also for giving us ideas how to develop our facilities. We highly appreciate our customers' opinions. You are warmly welcome to Pilotti again!
Kind regards,
Mari J/ Guest Relations
We stayed for one night before a flight. Great service, good breakfast (loved the bread!) a nice, quiet room and a relaxing sauna in the evening! The transportation to the airport in the morning was free and perfectly on time.
Thank you so much for sharing your experience and for staying with us! We are pleased to hear that you were satisfied with your stay and that our facilities made you feel comfortable during your stay.
Once again, thank you for giving us and other readers valuable information.
We really hope to welcome you back soon!
Sincerely,
Mari J / Guest Relations
Looking at the building from the outside, it didn't look promising. However, the reception area is very comfortable and spacious with tea and coffee available as well as other goodies to purchase. The room was comfortable but somewhat small. The mattress was quite soft and the bottom sheet felt quick harsh on the skin (thanks to industrial washing). The room had a TV, few shelves, adequate lighting, phone, a fan (thank goodness bcoz the room was v. warm), 1 chair, and a bathroom. The fan was dusty and the floor didn't feel clean.
The dinner restaurant was good with nice selection. The bartender/waiter Gorgi was lovely and hilarious.
Breakfast was a disappointment. We arrived 30 minutes before the closing time. The hot food plates had already been turned off, so the scrambled eggs were hardly lukewarm. And there were cold-ish sausages and 1 naff looking Karelian pie. The yogurt containers were empty as were the margarine containers. Bread for toasting was dry. The waiter was rude and uncommunicative.
Reception staff were friendly and helpful. Parking facilities were great, and only 5min drive away from the airport. Big shopping mall Jumbo few blocks away.
Dear Guest,
thank you for your feedback and for choosing privately owned Airport Hotel Pilotti. We are very pleased to hear that you felt satisfied with your stay with us, especially our hospitality.
We are still deeply sorry that you had a disappointing breakfast experience during your stay. Our early breakfast is something we are very proud of and usually we get a lot of positive feedback from it. We want our guests to have as pleasant early morning as possible, and the breakfast has a very important role in it. I will try to figure out what has happened on that morning and why the hot food plates had been turned off that early. As a privately owned hotel, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this promise. I have forwarded your feedback to the department concerned, and we aim to improve our service based on the feedback we get.
Hopefully we will have a new chance to prove that we can do better.
Thank you for your feedback,
looking forward to see you as our guest again.
Kind regards,
Mari J / Guest Relations Manager
