Room was well equipped and staff were pleasant. We had a room and our friends too. Both couples had dogs with. The hotel, all Sokos hotels give a doggie treat bag for no extra charge. The pandemic changes everything but we were happy with the rooms and the service. Flamingo is connected to a large shopping mall and an activity centre.More
Hilton
Taking safety measures
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I forgot my belt in the room and called the hotel few hours later after check-out. Surprise: they say my belt was not found in anywhere. How it was not found if I am sure I left it in the hotel room? In five hours between the check-out and my call to hotel, my belt disappeared. The hotel simply say their employees didn't found anything and don't give any support or solution to the problem. I expected more of a well-known hotel like Sokos, but apparently they don't train very well their staff, are not good resolving problems and just don't care about their consumers.
Dear Fernanda,
we are very sorry to hear that your belt is lost. We have a lost and found protocol in our hotel that we followed also while investigating your case. Unfortunately, nothing was found in the room or our housekeeping storage. We truly hope you will find your belt.
With kind regards,
Sanna, Front Desk Service Manager
The staff there is not to serve customers. Internal phone calls are prioritized before customers. Kept several of us waiting while having conversation in the phone.
Check-in takes ages and staff is unpolite and slow.
Dear 2020tiana,
thank you for your review and staying at Break Sokos Hotel Flamingo Vantaa. I am sorry to hear you did not enjoy our service. However, in this situation our customer agent was doing what he/she is suppose to do. We serve all customers in chronological order. Answering the phone is very important, as it might be an emergency situation in the room that we would need to immediately react to.
I am very sorry to hear you found the check in process slow.
Wishing you all the best in 2020,
Sergey/BSH Flamingo Vantaa
Stayed here on business. Nicely placed with regard to our office and probably a nice spa and mall. Reception and rooms in the part I stayed looked old and worn, bed was hard and pillows felt cheap. Will try to get a room in the new wing next time. Breakfast was ok but the breakfast room was crowded. Bad pressure in the shower and the soap/shampoo felt cheap too.
Dear kyrretamber,
thank you for staying at Break Sokos Hotel Flamingo and taking time writing this review, we truly appreciate that.
I would like to start with apologizing about the fact that you did not care for your room and pillows. We take care of all our rooms around the year by replacing pillows, mattraces and doing some other renovations. The water pressure is reduced because we save nature recourses.
And of course - feel free to ask for a room from our Wing next time you are here :)
I am glad to hear you enjoyed our location and I hope to see you again soon!
Best Regards,
Sergey/BSH Flamingo
Hotel was modern and very nice. It would be great to have the Spa included and a better Internet Connection. All others was perfect. The staff take good care of you and the breakfast is excellent. Looking forward for next time.
Dear Andreas S,
Thank you for staying at Break Sokos Hotel Flamingo and taking time writing this review! It is a pleasure to hear you enjoyed your stay with us.
The SPA is not included because it is a different company that we do not own. However, we sell unique tickets that gives you unlimited usage of the SPA. Ask our staff for more information next time you are here :)
I will also forward your review about the internet connection to our IT team so they will check it.
Thank you once again for your kind review and I hope to see you again soon!
Best Regards,
Sergey/BSH Flamingo
The shuttle bus was a very convenient way to get from the airport to the hotel. There was also a possibility to park the car for free. The check-in was fast and the staff was very friendly. There was a small confusion about the room but the staff handled it very well and professionally. The room was good and the bed was comfy. There was cold breakfast available already at 3 am, which was perfect due to the early flight.
Dear Heidi H,
Thank you for staying at Break Sokos Hotel Flamingo and taking time writing this kind review. It is a pleasure to hear you enjoyd our service, location, early breakfast and your room! We hope to see you again soon :)
Wishing you all the best,
Sergey/BSH Flamingo
