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Karl Erik

Friendly and helpful staff

Review of Hotelli Rento
5.0 of 5 bubblesReviewed 4 Nov 2019
I had a 2-person room booked, but 1 person unexpectedly couldn´t come.

I had already paid with a no refund option and it was only a few days until my arrival, but as I explained the situation, they agreed to fully refund me anyway.
Date of stay: November 2019
5.0 of 5 bubblesService
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    Reviews (76)
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    1 - 6 of 76 reviews
    Reviewed 12 September 2018

    We stayed at the Valtion hotel last year during our visit to Imatra and it was terrible so this year we decided to try somewhere else and chose the Hotel Rento. We were not disappointed at all. The staff are so friendly and welcoming, they could not do enough for us, extra hangars, ironing board and so on they were fantastic.It is a three minute drive to the main shopping area around Prisma and City market and only six minutes to the Imatrankoski (which i disagree is quite far as there is nothing in the centre nowadays). The rooms are very comfortable, clean (more than could be said for the Valtion) and well serviced daily. The breakfast catered for all tastes, from cold buffet, porridge to sausage, eggs and occasionally bacon. We had a fantastic stay, made all the more enjoyable by staff who wanted us to have a great stay. Many thanks to all of you.

    Room tip: All the rooms were very good, the suites have their own fridges and balconies
    Date of stay: September 2018
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank JimMcGee
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotelli Rento I, Front Office Manager at Hotelli Rento, responded to this reviewResponded 13 September 2018

    Thank you for such a nice and detailed review! We are very happy to hear that you have enjoyed your stay here! We would love to welcome you again to Hotel Rento! Have a great autumn!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 October 2017 via mobile

    Warm welcome, professional approach. The receptionist gave the detailed information about the hotel, all services available, asked if we need advice regarding Imatra, what to see, where to eat.
    Very spacious and clean room with a terrace(superior category). Comfortable bed, nice light fixtures.
    Good breakfast. There is a sauna, but we did not use it.
    There is no reason not to come back for the third time, whenever we stay overnight in town.

    Date of stay: October 2017
    Trip type: Travelled as a couple
    Thank DANET65
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotelli Rento I, Front Office Manager at Hotelli Rento, responded to this reviewResponded 8 October 2017

    Thank you a lot for such a positive feeback!
    We are very glad to hear that you enjoyed your stay in Rento Hotel so much.

    Welcome to Rento and Imatra once again!

    Best regards,
    Anna

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 September 2017

    Very average hotel quite far outside of the town. The rooms where clean and silent which might be thet we were just a few poeple staying there. Breakfast could be considered poor with very few options served.

    Date of stay: June 2017
    • Trip type: Travelled on business
      • Value
      • Sleep Quality
      • Service
    Thank Peter J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 April 2017 via mobile

    Absolutely quite and modern designed hotel, everything is clean, new and nice, great sauna and good breakfast. Amazing roots for the walk just out of the door. Will be coming back for sure! Thanks a lot! My best regards to Nelli, very beautiful and service oriented professional, explained where to go for a walk and booked a perfect restaurant for our company which we enjoyed pretty much.

    Date of stay: April 2017
    Trip type: Travelled on business
    1  Thank samuse2017
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotelli Rento I, Front Office Manager at Hotelli Rento, responded to this reviewResponded 10 May 2017

    Dear Customer,

    Thank you for your review. We are pleased to hear such positive feedback. Welcome again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 May 2016

    I enjoyed my stay in this hotel. It was clean and the hotel looked quite new. Staff of the hotel was helpful and friendly.

    Hotel had free (and the fastest) WiFi (I have seen in hotels) and free parking. You need the parking (or the car), cause it's a bit far from the city center and the places you might want to see in Imatra. Hotel location is very peaceful. There is a football field close to the hotel, but that's not a problem, because there's no place to go to after the game (unless this is the problem).

    There is demanding 21 hole disc golf course right outside the hotel (hole 14).

    Room tip: I had a room at the 1st floor and it was quiet
    Date of stay: May 2016
    • Trip type: Travelled solo
      • Sleep Quality
      • Cleanliness
      • Service
    Thank Arkhiej
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotelli Rento I, Front Office Manager at Hotelli Rento, responded to this reviewResponded 10 May 2017

    Dear Customer,

    Thank you for your review. We are pleased to get such positive feedback. Welcome again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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