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All reviewscommercial areabus stop right outside the hoteljumbo hypermarketminutes by carclean hotelmin walkroom serviceenjoyed our stayhotel is locatedair conditioningwould stay here againpastel de natahietaxicitylisbondrain
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Reviewed 19 June 2018 via mobile

Like any other Holiday Inn in Europe, very basic and very small rooms but you get what you pay. The rooms are clean and the whole place is up to date. Wifi works ok and breakfast it’s just average. Do not have dinner there, food is ok but very very limited options. Staff was very helpful.

Stayed: June 2018, travelled on business
Thank DonatoInWeston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018 via mobile

Stayed for 4 nights. Clean new room with a comfy bed and a hair dryer. Good WiFi, no fridge, no gym. Simple breakfast with no gluten free options (I did ask). A bit far from the center. Would not choose this one for a vacation.

Stayed: March 2018, travelled on business
Thank Riikka L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lisbon Alfragide, responded to this reviewResponded 23 March 2018

Dear Riikka L,

Thank you for your recent stay with us and reviewing our property. I am very pleased you liked the cleanliness of your room. I am sorry you were not well satisfied with the breakfast selections we serve and the location of our facility. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Its good Holiday Inn Express Lisbon Alfragide, very clean, good service from all member of staffs, we enjoyed the breakfast and our staying in Holiday Inn Express Lisbon Alfragide, its near the city center, local shopping center, Jumbo, lots of shops and restaurant, McDonalds, Pizza hut, just 10 min walk to shopping Centre and 10 min to city, in Lisbon good and relaxing break Holiday inn is very good location for long or short stay hotel is well maintained as England. we enjoyed our STAY From 28 December to 3 January 2018.very attractive,

Room Tip: all rooms clean
  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Bhagvati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simao s, Gerente at Holiday Inn Express Lisbon Alfragide, responded to this reviewResponded 4 January 2018

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

SS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

Rooms are not well isolated, very noisy at night so I could not have a good rest. Reception desk service to be improved, not even a smile. Breakfast just ok but also to be improved. Facilities should start a renewal as well.

  • Stayed: December 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Pau J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simao s, Gerente geral at Holiday Inn Express Lisbon Alfragide, responded to this reviewResponded 4 January 2018

"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,

SS

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Reviewed 20 October 2017

We stayed there on 25.9.17
It was the first hotel in all my hundreds of stays with the Holiday Inn network, that I gave up the breakfast. There was a queue of more than half an hour for breakfast (see attached photo). We came to celebrate our 42nd anniversary and instead of being satisfied from this hotel, we had to go out and look for breakfast somewhere else. Breakfast was included, but impossible to get. There was nobody from the hotel management in the area, just some receptionists saying again and again "I am sorry".
I highly recommend to travelers to skip this hotel, and to IHG to simply replace the management.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank boazweiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
simao s, General Manager at Holiday Inn Express Lisbon Alfragide, responded to this reviewResponded 23 October 2017

"Thank you for bringing this to our attention.
Our breakfast in the Great Hall has 100 seats and works from 7am till 10.30 am in order to provide breakfast for all our dearest clients.
We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,

SS
GM

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