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Rachy B
Tralee, Ireland

Dissapointing stay! Limited check in times, early check out and average service!

2.0 of 5 bubblesReviewed 7 Oct 2017
Myself and 3 friends stayed here last weekend with the purpose of going to the Lisdoonvarna Matchmaking Festival. The rooms were basic but clean, there was decent Wi-Fi and parking at the property. This review is more about the lack of service received. When we booked the rooms we were sent an e-mail saying check in was only between 5pm and 7pm which is pretty restricted and check out the following morning was 10.30am ( the check out information was not included in the email). As we were reliant on google maps we did take one or two wrong turns on the way , meaning we arrived a little later than the specified time but we did call Carol to let her know and we were there by 7.30pm. The hostess was pretty abrupt telling us instantly to be quiet as there were people sleeping in the room across from us due to a long day horse riding - at 7.30pm! We had to decide on the spot what time and what exactly we wanted for breakfast the next morning as she would have to have it cooked and she needed to know then, which is again very unusual. We asked her if she would have a taxi number to which she replied no, don't bother going to Lisdoonvarna, stay local. She was, from the onset very unhelpful. The following morning we decided not to have breakfast which we made sure to tell her in plenty of time before anything was cooked. The general atmosphere was she couldn't wait to get rid of us. Obviously we went to Doolin ( which looked beautiful) for a night out. We were 4 girls who booked 2 rooms and we enjoyed ourselves but we weren't rowdy, noisy or disrespectful so it have been nice to receive the same level of respect from the host. As we weren't even checked out properly one of our group accidentally left with a room key, which she has since posted back to the property. I think this host should outline the type of guest she requires at the booking point as I would appear she would have been happier of we were on an activity weekend and not a social night out!
Date of stay: October 2017
Trip type: Travelled with friends
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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      Reviews (79)
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      9 - 14 of 79 reviews
      Reviewed 22 September 2017 via mobile

      Stayed here 21/9/17 for a wedding in hotel doolin. Have to say from get go hospitality was excellent. Friendly welcome and shown to our room. Room was spotless ensuite perfect for our needs. Bed really comfy. Very quiet despite being close to other b&b. Just 3 mins walk from hotel we were attending wedding at. Breakfast next morning was cereal and full Irish but there was plenty choice. Hostess was friendly and chatty made us very welcome. Good food great nights rest excellent value for money. Would highly recommend. Thanks Carol for a great stay.

      Date of stay: September 2017
      Trip type: Travelled with friends
      1  Thank Eleanor V
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 16 August 2017 via mobile

      When we got there, we were looking for something even though it had a traffic sign. The hostess received us very warmly and kindly. She gave us important information about the area. The room was simple but very nice and clean. The breakfast was also very rich. The hostess made us fine pancakes with maple sirup. They were super ...

      Date of stay: August 2017
      Trip type: Travelled as a couple
      1  Thank DaMutz
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 29 June 2017

      Our triple room had plenty of space; Carol provided a handbook of useful information--places to eat, things to do, how to access wifi, etc. and breakfast was enjoyable. This B&B is maybe a 10-minute drive to the Cliffs of Moher--great location, highly recommended.

      Date of stay: June 2017
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank mmc00per
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Carol S, Owner at Doolin Cottage Bed & Breakfast, responded to this reviewResponded 30 June 2017

      So Happy you enjoyed your stay at Doolin Cottage hope to see you
      back again thank you for a lovely review
      Carol

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 22 April 2017

      We have just returned from 3 days in Doolin, staying in the Doolin Cottage B&B and I have to admit, it was the best experience I have had of a B&B in Ireland, ever.
      From the moment we arrived, Carol could not have been more accommodating and I have to say I have yet to meet a nicer host.
      The room itself was spotless and beautifully presented. my daughter given a lovely alcove all to herself which she adored.Breakfast each morning was supplied at the time requested, and was beautiful and very filling, which set us up for a long day sightseeing the lovely environs of west Clare.Carol has a nature that is hard to find, in that she was very helpful yet not overfussy and in your face.
      I would recommend this B&B to anyone wishing to stay in the Doolin/West Clare area,. I intend to return wiith my family in the not too distant future to further explore the Wild Atlantic Way and can think of no better place to base ourselves than the Doolin Cottage B&B.
      100%, A1 accommodation!

      Room tip: Every room looks well maintained, and clean
      Date of stay: April 2017
      • Trip type: Travelled with family
        • Rooms
        • Cleanliness
        • Service
      1  Thank bonhoff37
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 30 March 2017

      Carol ci ha accolti splendidamente durante il pomeriggio del giorno di San Patrizio… fuori una pioggia fitta ma dentro il Cottage abbiamo trovato il calore e la gentilezza Irlandesi :)
      La camera ed il bagno sono spaziosi,arredati con gusto ed immacolati, in ogni angolo.
      La biancheria profumata e pulitissima!
      Carol lascia a disposizione tè e caffè in ogni ora del giorno, mentre la mattina offre una colazione indimenticabile in un salotto caldo e accogliente, con ottima musica di sottofondo.
      La posizione del cottage è perfetta, nel pieno centro di Doolin e comodissima anche per visitare le Cliffs o dirigersi al Nord.
      Carol è un' host speciale, gentile e premurosa ma discreta.. noi speriamo di tornare presto!
      ---
      Carol warmly welcomed us during the afternoon of St. Patrick's Day … outside was a heavy rainy day but inside the cottage we found the typical Irish warmth and kindness :)
      The room and the bathroom are spacious, furnished with good taste and immaculate in every corner. The linens are scented and spotless!
      Carol offers tea and coffee at any time of day, as the morning offers an unforgettable breakfast in a warm and cozy lounge, with excellent background music.
      The cottage location is perfect, right in the center of Doolin and also convenient for visiting the Cliffs or head to the North.
      Carol is a very special host, kind and caring but discrete .. we hope to return soon!

      Date of stay: March 2017
      • Trip type: Travelled as a couple
        • Location
        • Rooms
        • Service
      Thank Anna L
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      carolspencer2015, Owner at Doolin Cottage Bed & Breakfast, responded to this reviewResponded 31 March 2017

      Thank you so much for your kind words i am so
      happy you enjoyed your stay at Doolin Cottage i hope you will return
      some day and we can make your stay as enjoyable there will always
      be a welcome for all who stay in Doolin Cottage
      again I thank you for telling all what you thought of your stay
      Carol

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