Fantastic hotel, Fantastic location, Fantastic facility's and good consistent tasty Food
Why did I give only 4 **** the service and attitude of the bar staff in the cellar bar was extremely unprofessional. I feel the team where lacking experience or lacking an experienced leader... we had issues in regards to where the smoking aria was in cellar bar been informed by 2 staff members it was closed to find out it was open.. we received 3 expresso martinis as the server placed them in front of us we asked for a forth expresso martini. His reply was " No I'm not making any more" why? Because Iv just turned off the coffee machine. Now form experience my self experience here is no way it would have been cleaned or cooled down by that stage. There where a few similar Issues like that & We felt a littel let down with the costumer service as my self and all my friends invested an extreme amount of money in enjoying our selfs that weekend.
This establishment could be perfect one of the best in the contrary if the staff just focussed a littel bit more on costumer service and satisfaction. More
- Free Wifi
- Free Parking