Visited Hotel Minella late July for a short break. We arrived in the rain, warmly greeted and offered coffee delivered to our room. Great location for a walking holiday, the blueway is directly across the river, also lots of other destinations nearby.
We found the hotel staff to be very helpful in every way, and were happy to see that Covid regulations were being observed.
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Had a few lovely experience with the staff that worked here, they were very professional and friendly. Always there to help with what we needed. The food was alright and the rooms are a bit too pricey for what they offer too but the management were horrendous to deal with, had to deal with Liz while I was there and she was constantly rude to us, and how they treated their staff even in front of customers was highly unprofessional and down right bullying!
Staff are excellent and the hotel was well looked after! I, however, had a terrible encounter with the manager, Liz, who was very rude and witnessed her treat her staff poorly throughout our stay. Hope she resolves what ever personal issues she may have in her life and refrain from taking it out on her staff.
We had a good stay here. Friendly and helpful check in. Tasty lunch in the bar - turkey and ham panini a winner. Limited selection of bottled beers. Nice breakfast - granola and ham omelette. Would stay again
I stayed here on a business trip. The hotel is beautiful with lots of charm. The hotel is a bit confusing with the different levels, but you get used to it. The rooms are comfortable, clean and relatively quiet and has the typical amenities. There is a continental breakfast and a bar as well.
It is a bit pricey, but it's worth it.
Food is nothing special absolutely not worth any penny . This business is lacking customer service and it’s due to poor management coming from the owners. Just young and undertrained staff, which I’ve seen on a few visits to Minella they are being treated so horrifically, the owners raising voices to them as well as to customers.
Experienced it first hand, turkey and ham was unbelievably dry had to be sent back three times before getting it right.
When it came to paying the bill I spoke to the owner and it was like a Mexican stand off with him trying to get it deducted from the bill.
No customer service offered or empathy at all not even to the staff.
Never again will I step foot in the doors of Hotel Minella.
