On arrival we thought it could use a paint job as the overall picture looked rather shabby, but we decided to trust the 4 star rating and proceed. I have stayed in run down looking hotels before but they normally sometimes are full of character or sometimes can have great facilities such as spa/jim and pool facilities to boost their ratings to 3-4 stars, sadly this was not the case , I have travelled a fair part of thr globe playing Irish music and have stayed hundreds of hotels, from the word go we were let down, we payed 90 euro for the room including breakfast, it had no tea/ coffee facilities a 6 foot wall outside blocking our sea view and smelled strongly of cigarettes and more that I won't mention, in the night time it was freezing cold and the overall look of the room was from the 1980's, we sat down to dinner: a plate of smoked salmon for starter, straight out of aldi, it couldn't hav been fresh 2 glasses of wine and 2 main courses that were ok to be fair, 68 euro, we overheard an American in the table near us who also had smoked salmon say it was the worst starter he had had in his life, dinner staff were lovely and well mannered, breakfast was included but was priced at 14.95e each an consisted of a 1 sausage an egg two strips of bacon and 2 puddings, tea also and toast, it barely filled the plate tho, we never complain but just had to because we felt it could never EVER come near 3 or 4 star quality or even 2 at that but we had payed 4 star rates and felt by principle we should say something, the manager assured us the salmon was freshly caught and smoked that day. Which isn't even possible to do! Her assistant then told her that it was from a pack, they were thrown back by our comments and not prepared to take anything onboard . They wanted to give us back our money , we did not accept as it seemed too easy for to pass us off as a couple looking for a freebee . We left and will never return. Waterville is a beautiful town go there but stay elsewhere . My mother runes a smashing guest house in castlegregory so I know what I'm talking about because I grew up in the catering business. We charge 30 euro ahead and it is ten times the quality . Dissapointing from start to finish. Dessie
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- Also Known As:
- Butler Arms Waterville
- Hotel Butler Arms