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DECLAN C
Aldergrove, United Kingdom

VERY CONFORTABLE.

4.0 of 5 bubblesReviewed 21 Apr 2024
The lift wasn't working. I guess it is working by now?
Apart from that the bed and the room were VERY comfortable.
Hope to stay again soon.
Date of stay: April 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aidan Donohue, General Manager at Athlone Springs Hotel, responded to this review
Responded 23 Apr 2024
Good Evening Ambassador544429,
Many thanks for choosing the Athlone Springs Hotel for your recent stay - I was delighted to hear you enjoyed your stay and found the Hotel to be tastefully decorated and good value for money. I do apologise that one of our lifts was out of order (our main lobby one) and is being dealt with at present. We'll look forward to welcoming you back again soon!
Best,
Aidan Donohue
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (2,013)
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    Traveller rating
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    Show reviews that mention
    All reviews the secret garden leisure centre lovely hotel from start to finish staff were lovely food was lovely reception staff course meal bar and restaurant family break saturday night couldn't do enough last weekend room was spotless function room could not fault a lovely stay
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    31 - 36 of 2,013 reviews
    Reviewed 18 April 2024 via mobile

    My son had his confirmation and all I can say is WOW!!. The service was 1st class and all staff went above and beyond to ensure my son's day went without a hitch.

    Tierna served us and her professional was out of this world. Thanks Tierna

    Well done Team Springs

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Dreamer54364448729
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    James Kilmartin, Other at Athlone Springs Hotel, responded to this reviewResponded 20 April 2024

    Good afternoon Dreamer54364448729,

    Firstly thank you for taking the time to leave us a review from your recent event in The Athlone Springs Hotel & Leisure Club.
    It is great to hear you enjoyed your sons special day and I hope we helped in making it a memorable one. I will be sure to pass on your kind comments to the kitchen team and especially Tierna who has been with us now for a number of years now and really does go the extra mile for all of our guests. We look forward to welcoming you back in the near future!

    Kind Regards,
    James Kilmartin
    Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 April 2024

    A nice hotel in a good location,ample parking.Upon arrival we after 3:30 we were told our rooms weren't ready yet so we went for something to eat.We had a few people with us 12 in total as it was a meal after a function, we sat for lunch which was a mixed bag...service was dire slow and the staff had to be prompted to take our order and it took an age to arrive once ordered.The kids pizza was cold but they were that hungry they devoured it..the adult mains were average although priced a little on the high side. We checked in after the meal,the lift was out of service which the hotel had rang to inform us,the rooms were very clean and of a high standard and couldn't be faulted.
    The kids used the leisure facilities which were superb and they enjoyed them.We went down for a drink in the evening and we were told we could only sit in a certain section of seats,which were very uncomfortable and not typical type lounge chairs as the hotel had no lounge type facility to speak of..the barman pointed out that he was closing soon and started to pull over partition doors and turn down lights which made us feel "in the way"..considering a drink for me and my wife was €18:15 ...I'd expect better hospitality !!
    When we went for breakfast just after 9:30 we got a bad vibe from the waiter who was borderline Indifferent and almost annoyed we came in that late although people came in after us...the staff spent their time rearranging the dining room for next function which made breakfast an annoyance and uncomfortable as it felt like we were in the way...we left just after 10 and couldn't understand why it couldn't have been rearranged after all the guests had vacated.The breakfast itself was a mixed bag..some nice products bacon & sausage and some poor overdone bits..pot of tea was horrible. !!

    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Fergal B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    James Kilmartin, Other at Athlone Springs Hotel, responded to this reviewResponded 20 April 2024

    Good Afternoon fjb1976,

    Firstly thank you for taking the time to leave a review from your recent stay. I'm glad to see you found the hotels location to be good and found the hotel overall to be nice , I am truly shocked at your experience over all as this is absolutely not within the high standards we aim to achieve in the Hotel. If you could please contact me at jkilmartin@athlonespringshotel.com to discuss these matters further.

    Kind Regards,
    James Kilmartin
    Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 April 2024

    Came back to stay here for our first wedding anniversary, we got married here last year and loved the hotel and staff.

    They went above and beyond for us gave us a lovely suite, champagne and a dessert in the room.

    Very good price and food was amazing.

    Staff are always so friendly

    Was a lovely little break away to mark the occasion.

    Date of stay: April 2024
    Trip type: Travelled as a couple
    Thank Oonagh K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    James Kilmartin, Other at Athlone Springs Hotel, responded to this reviewResponded 20 April 2024

    Good Afternoon onaak,

    Firstly thank you for taking the time to leave us a review from your recent stay with us in The Athlone Springs Hotel & Leisure Club.
    I'm delighted to hear you enjoyed your stay with us on such a memorable day and the glasses of bubbles too, I hope it becomes a tradition and we can continue to go above and beyond! I will pass on your kind comments to the kitchen team also about the food.
    We look forward to welcoming you back again !

    Kind Regards
    James Kilmartin
    Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 April 2024

    I had wonderful feedback from our Delegates at the event held yesterday in your hotel.

    They said everything was perfect. And the food and catering was excellent. Location very convenient.

    Thank you so so much to you and all your Staff.

    Kind regards,
    Thomas

    Date of stay: April 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Thomas M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    James Kilmartin, Other at Athlone Springs Hotel, responded to this reviewResponded 20 April 2024

    Good Afternoon Thomas,

    Thank you for taking the time to leave a review from your most recent event with us here in The Athlone Springs Hotel & Leisure Club, Its great to get such positive feedback from your event we all know there are a lot of behind the scenes planning and organising with such events and I am glad it all went off without a hitch!. I will be sure to pass on your lovely comments to the team and we hope to welcome you back again soon for your next event!

    Kind Regards
    James Kilmartin
    Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 April 2024

    We had a brilliant stay and got an upgrade to the bridal suite. Room was amazing, food and drink was fab, staff and service was excellent. From the moment we arrived we had an excellent relaxing(unexpected) night away! Would definitely stay again. Thank you 😊

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Wanderer654903
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Aidan Donohue, General Manager at Athlone Springs Hotel, responded to this reviewResponded 15 April 2024

    Good Evening Wanderer654903,
    Many thanks for choosing the Athlone Springs Hotel for your recent stay - I was delighted to hear you enjoyed your stay and found the Hotel to be tastefully decorated and good value for money.
    We'll look forward to welcoming you back again soon!
    Best,
    Aidan Donohue
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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