To start on a good note - lovely hotel, in a fantastic setting. And the serving staff were excellent for the nightmare night they were about to have.
Myself and my girlfriend stayed here for Valentines night 2009 on a special deal - bed, breakfast & dinner for €260, which I thought was reasonable for Valentines night.
Alarm bells started ringing when I got a phone call the next day telling me that the only dinner slot they had available was for 10pm! This was blamed on too many bookings from too many sources. (Simple solution - don't take so many bookings.)
Staff were friendly at check-in. I enquired again if we could eat a little earlier and was told to come down to the bar a little early and it might be possible.
We arrived down at half 9. Went to the bar to get a drink and the barman asked me what time I was due to eat.
I said 10 and he actually snorted and said, "You'll be lucky!".
Turned out he was right, we didn't sit down for dinner until 11:30!!
It was very difficult to talk to the manager because every other person in the restaurant was grabbing her to complain about the service and the length of time they were waiting to be seated, or the length of time they were waiting for their courses to arrive (45 mins for soup to arrive in one conversation I overheard).
I managed to stop her twice, both times she went off to check and never came back. In the mean time I was spending money in the bar with no offer of a free drink!
Once seated - as I said the staff were very good. You could see they'd had a terrible night but were still smiling. And our food was excellent, with no delays in service. No doubt this was due to the fact that there were only 3 tables left in the restaurant at this time.
On checking out I commented on the problems from the night before and was told that the chef had only been there 3 months so was not used to such big crowds! I'm sorry but what nonsense. How on earth did he get hired in the first place if this was the case. Looks to me like there were too many people booked in for dinner and not enough staff hired to cope with the demand. Dreadful, dreadful management.
And final nail in the coffin - not even an offer of a cent of the price. Customer Service I think may be dead at the Glasson. From the management at least.
- Official Description (provided by the hotel):
- Glasson Country House Hotel and Golf Club is a 4 star lakeside golf hotel located close to Athlone in County Westmeath. All of our guests experience the warmth of the Glasson welcome, super spacious Bedrooms & public areas to relax and unwind in, superb food in our New Killinure Restaurant and Lakeside Bar with panoramic Lakeside Views. For our Guests it is the perfect hotel for business, leisure or your big wedding day. With the addition of a spectacular New Bar, Restaurant & Banqueting suite in May 2010 taking full advantage of the amazing Lake Views you can relax and unwind in comfort. Our Four Star Hotel & Championship Golf Course have been designed with the discerning hotel guest in mind. Situated just outside the quaint village of Glasson (Goldsmiths 'village of the roses') in Midlands Ireland and nestled on the tranquil shores of Lough Ree, this family-run Country House Hotel is the ideal get-away for business or pleasure. ... more less
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- Also Known As:
- Glasson Country House Hotel And Golf Club
- Glasson Hotel Athlone