Lovely hotel would highly recommend, food fantastic nice comfortable rooms,hotel overlooking the Shannon in the centre of town,staff friendly What more could you want, we had the whole family there staying in 4 rooms and I must say the family rooms are fantastic
Well done Radisson Athlone
Dear Maps,
Thank you for reviewing your recent experience with us. We are delighted you enjoyed your stay, and we thank you for your kind words, we look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
Location was lovely with a nice view of the town. The food was ok and not badly priced. Service at the bar was very slow. We were told that there were 2 functions on. That's why it was slow. But these were pre book, so I felt it was poor planning. €13.50 for a very small old fashion. Staff were not very friendly. The room was clean and a good standard.
Dear Mark,
Thank you for reviewing your recent experience. We regret your stay did not meet your expectations, and although we had pre-planned events, unfortunately, a staffing shortage outside of our control did affect staffing levels, and we sincerely apologise for any inconvenience caused.
We hope this will not deter you from returning and we look forward to welcoming you again soon.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
The hotel was fine but it turns out I was charged 3 times on my credit card for a one night stay. I was notified by my card company and contacted the hotel. I spoke with Lauren Mc by phone and we verified our emails. She asked for more information which I sent her when we returned home. I have not heard from her even to acknowledge receipt of my email.
Dear Adventure,
Please email me at guestexperience.athlone@radissonblu.com, and I will resolve this for you today.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
Extremely poor customer service. Despite reaching out for support I was ignored on numerous occasions. I was charged more than colleagues and my retainers were thrown away by cleaning staff. My room was clean and the food was good. But I simply felt belittled and ignored on my two night stay
Dear 548cairan,
Thank you for reviewing your recent experience with us. We regret that you felt the customer service you received was poor. I would welcome the opportunity to discuss your experience with you. I am unaware of any previous correspondence concerning your stay.
Please email me at guestexperience.athlone@radissonblu.com, and I will arrange a call. I look forward to speaking with you.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
Wonderful, amazing location, but so disappointing and disorganised.
New bar dark and gloomy, woeful decor. Staff all very tired and disinterested and totally inexperienced, couldn't even handle a simple sandwich order.
Very ageist attitude, and unbelievable deterioration in service
Dear MaryoU1646YF,
Thank you for reviewing your recent visit to our Marina Club. We regret your experience was below the expected standard, and we sincerely apologise for the service you received. I would welcome the opportunity to discuss your experience with you. Please email me at guestexperience.athlone@radissonblu.com, and I will arrange a call.
I look forward to speaking with you.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
