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Mary O

Lunch

1.0 of 5 bubblesReviewed 20 Jul 2024via mobile
Wonderful, amazing location, but so disappointing and disorganised.
New bar dark and gloomy, woeful decor. Staff all very tired and disinterested and totally inexperienced, couldn't even handle a simple sandwich order.
Very ageist attitude, and unbelievable deterioration in service
Date of stay: July 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this review
Responded 21 Jul 2024
Dear MaryoU1646YF,
Thank you for reviewing your recent visit to our Marina Club. We regret your experience was below the expected standard, and we sincerely apologise for the service you received. I would welcome the opportunity to discuss your experience with you. Please email me at guestexperience.athlone@radissonblu.com, and I will arrange a call.
I look forward to speaking with you.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,153)
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Traveller rating
1,381
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185
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All reviews a business class room river view junior suite lovely hotel shannon river bar food family room bar staff town centre bar area hot food breakfast was excellent leisure centre central location enjoyable stay a lovely stay following morning
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20 - 25 of 3,153 reviews
Reviewed 16 July 2024

Had a wonderful stay at the Radisson blue Athlone,room was spotless,breakfast was very good,but the best was our breakfast host Avril who helped me with directions to a funeral I was attending and didn’t know the area,Avril really gives the full guest experience,will definitely be returning.

Date of stay: July 2024
Trip type: Travelled with family
Thank Yvonneeccles1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 26 July 2024

Dear Explorer,
Thank you for reviewing your recent stay and for your kind words; Avril will be pleased. We look forward to welcoming you again soon.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2024

My girlfriend and I stayed in the Radisson Blu Athlone on the 11th of July 2024 and it’s safe to say I will not stay here ever again. Due to my girlfriend leaving her Identification at home we were told we were not allowed to stay. If she didn’t have a picture of it on her phone we would have been left without acommadation for the night. Even though we stayed the night it had still ruined our 1 year anniversary and left us both feeling angry and upset.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Andy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 13 July 2024

Dear Andy,
Thank you for reviewing your recent stay with us.
It is policy and a legal requirement to request ID should we feel a guest is underage; we are pleased you were able to verify your age and did indeed check into the hotel. Should you wish to discuss the matter further, please get in touch with me at guestexperience.athlone@radissonblu.com, and we can arrange a call.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

Loved our stay here,we stayed two nights, great hotel, great breakfast, spotless room,fabulous outside area looking over the marina very central to everything ,the staff were fabulous, nothing was to much trouble for them,recommend 100%,really nice hotel 🏨

Date of stay: July 2024
Trip type: Travelled with family
Thank Ann F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 14 July 2024

Dear T287LZannf,
Thank you for reviewing your recent experience with us; we are pleased you thoroughly enjoyed your time with us, and we look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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Reviewed 11 July 2024

We really enjoyed our stay at the Radisson Blu in Athlone for our family reunion. It was perfectly situated for meeting everyone. The beds were comfortable and the staff were very helpful, particularly on reception and in the restaurants.
We were particularly impressed by Avril in the breakfast restaurant who offered to to send us copies of an article about our reunion that was going to be published in the local newspaper the following week. In the same restaurant, Tulay was also very helpful and friendly.
We will certainly stay at the Radisson Blu again when visiting Athlone

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 14 July 2024

Dear 973ianv,
Thank you for taking the time to review your recent experience with us. We are delighted you chose the Radisson Blu Athlone for your special family reunion, and we look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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Reviewed 8 July 2024

Visited Athlone for the first time in over 40 years and stayed at the Radisson. Had a great room overlooking the river and castle. The bar staff were very helpful at a very busy time and we had a lovely meal on our first night. The Hotel is in a great location we didnt need to use our car as we could walk to all parts of the town. Will definitely be goig back soon.

Room tip: Get a river view room
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank declanc561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 11 July 2024

Dear Declan561,
Thank you for taking the time to leave this excellent review; the team and I are so grateful. We are pleased you enjoyed your visit and look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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