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Stevie
Ennis, Ireland

Fantastic view

3.0 of 5 bubblesReviewed 29 Apr 2024via mobile
I booked here for one night. I paid extra for what they call a Superior Room. The views were very nice. The room itself was very basic. The only difference was maybe a coffee maker in the corner. The bathroom was outdated with a bath that you have to stand in to take a shower. When I booked the room, I was told there is no tray charge for room service. But then, when I looked into breakfast in the room, I was told there would be a tray charge of I think it was about €14 extra. I went for a swim in the spa. They wanted me to pay 3 euro extra for a swim hat. And then when I went in, there were lots of people there not wearing hats, just typical of a hotel trying to get every little extra out of you. Apart from that, it was a nice hotel, a very good buffet breakfast. The staff was very friendly.
Date of stay: April 2024
Trip type: Travelled as a couple
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Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this review
Responded 2 May 2024
Dear Stevie0m1,
Thank you for reviewing your recent experience with us. We are pleased you enjoyed the view; however, we are disappointed the room did not meet your expectations. I would like to discuss your experience further and would be grateful if you would email me at guestexperience.athlone@radissonblu.com
I look forward to speaking with you soon.
Warmest regards,
Jacqueline Berry
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,153)
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Traveller rating
1,381
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185
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All reviews a business class room river view junior suite lovely hotel shannon river bar food family room bar staff town centre bar area hot food breakfast was excellent leisure centre central location enjoyable stay a lovely stay following morning
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37 - 42 of 3,153 reviews
Reviewed 27 April 2024 via mobile

A seniors 2 nights booking. Not great. Room 237 adjacent to front entrance and the first night we endured revellers of a wedding and on day 2 buses of teenagers arrived and the banter was reminiscent of leaving cert results day. A good central hotel location and we found a lovely pub/restaurant Gertie Brownes. Commend household staff. Room getting a little shabby stained carpet and curtain in need of refitting. Perhaps we were unlucky with our booking
Seamus & Nenette

Date of stay: April 2024
Trip type: Travelled as a couple
2  Thank Seamuscowman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 1 May 2024

Dear Seamus,
Thank you for reviewing your recent experience with us. We regret that the noise from other patrons and guests diminished your experience. We sincerely hope this will not deter you from returning and we look forward to exceeding your expectations in the future.
Should you wish to discuss your experience further you can email me at guestexperience.athlone@radissonblu.com
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024 via mobile

Terrible. The worst chicken wings I've ever eaten. They are more like chicken toenails than wings. They are tiny. Absolutely disrespectful to hard working customers serving this low calibre of food. The chips and garlic sauce that accompanied the main portion of wings were the only thing that stopped me from sending back my meal. However, for a hefty €15.80 I would have fed myself with satisfaction in KFC and still have change.
Buyer beware. Once bitten twice shy, won't be back for food!

Date of stay: April 2024
Trip type: Travelled as a couple
1  Thank Inspire148080
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 24 April 2024

Dear Inspire148080,
Thank you for taking the time to review your experience in our Brasserie. We regret your dissatisfaction, and I would like to discuss this further. Please email me at guestexperience.athlone@radissonblu.com
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

Where to start …no point being a member as it means nothing - went to check in where phones kept ringing very annoying when trying to talk - asked was it a double & single bed as I had requested told only 2 single beds ..asked what cost was for upgraded room which had double & single bed couldn’t give an answer - then told could push beds together to make a double- why when I’m travelling with a pre-teen boy! was using a voucher for partial payment and staff member didn’t know what to do - greeting poor considering first time travelling here! Leisure centre was actually disgusting-changing area filthy and obvious signs children had gone to toilet on ground-was talking with a lady there & she had informed staff of the mess of the place & no one went in to clean it - we were there over an hour and when returned still in same mess as when left it!! Doors missing off lockers …ones with a lock didn’t even work..has huge potential but they don’t seem to care. Room was small - bathroom had bits of tile missing, mould in bath area - toilet hadn’t been cleaned properly before us.
Mattress was quite poor - could even feel the springs.
Bar food while nice - staff not at all trained in customer service- took ages to order and it wasn’t even that busy - no coordination, had to ask for cutlery & order our drinks from bar ourselves.
Breakfast was grand nothing to write home about for a 4 star hotel- my son had to ask 2 staff members to help with pancake machine and neither acknowledged him.
In room - my son was sitting at desk playing chess when back part came down on his legs - it wasn’t even screwed in or secured- resulting in a bruise on each leg.
Tv has about 4 channels - very poor for families.
At 9am first morning staff knocked on door and asked if we needed towels - why wake patrons at this time - we left room after 11 came back at 6.30pm and beds hadn’t been made up or room cleaned.
I was so looking forward to this stay and based it off reviews of the hotel but in my opinion It’s a shambles of a place and couldn’t justify spending money there again - we have stayed in Radisson hotels elsewhere and definitely of better quality and service than Athlone.

Room tip: Parking is a disaster - find a spot if you can and remain there until leaving Better places to eat in the town Nothing for children
Date of stay: April 2024
Trip type: Travelled with family
2  Thank Maudie O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 11 April 2024

Dear Maudie,
Thank you for reviewing your recent experience with us. We regret your experience did not meet your expectations and I have messaged you privately to arrange a call to discuss. I look forward to speaking with you.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

We had a lovely room overlooking the river where you could watch the boats go past from your bed. The room was clean and had everything you needed. I would have wished there were more gluten free options at breakfast, other than that it was great.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travel30WAW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 6 April 2024

Dear Travel30waw,
Thank you for taking the time to review your recent experience with us; we are pleased you enjoyed many aspects of it and we look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024

I arrived at the hotel to head to see Nathan Carter, first of all I didn’t even get into the hotel as the car park was full, I paid €7.70 for parking and it was all full. The staff member said that the car park was full and if we seen a parking space we were lucky. That is absolutely disgusting that they are taking money off people for parking when they know the capacity of the car park. I then drove around athlone for 2 hours looking for a parking space and I didn’t make the show. The parking situation needs to change it is a bloody joke 😡

Date of stay: March 2024
Trip type: Travelled with family
1  Thank Niamh C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 March 2024

Dear Z2179PFniamhc,
We apologize for the inconvenience caused by your difficulty finding a parking spot. Our car park is managed by Apcoa, and we advise that you confirm the availability of parking before making any payment. We recommend that you reach out to Apcoa directly and request a refund.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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