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Seamus
Dublin, Ireland

A challenging seniors experience

3.0 of 5 bubblesReviewed 27 Apr 2024via mobile
A seniors 2 nights booking. Not great. Room 237 adjacent to front entrance and the first night we endured revellers of a wedding and on day 2 buses of teenagers arrived and the banter was reminiscent of leaving cert results day. A good central hotel location and we found a lovely pub/restaurant Gertie Brownes. Commend household staff. Room getting a little shabby stained carpet and curtain in need of refitting. Perhaps we were unlucky with our booking
Seamus & Nenette
Date of stay: April 2024
Trip type: Travelled as a couple
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Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this review
Responded 1 May 2024
Dear Seamus,
Thank you for reviewing your recent experience with us. We regret that the noise from other patrons and guests diminished your experience. We sincerely hope this will not deter you from returning and we look forward to exceeding your expectations in the future.
Should you wish to discuss your experience further you can email me at guestexperience.athlone@radissonblu.com
Warmest regards,
Jacqueline Berry
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,153)
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All reviews a business class room river view junior suite lovely hotel shannon river bar food family room bar staff town centre bar area hot food breakfast was excellent leisure centre central location enjoyable stay a lovely stay following morning
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Reviewed 23 April 2024 via mobile

Terrible. The worst chicken wings I've ever eaten. They are more like chicken toenails than wings. They are tiny. Absolutely disrespectful to hard working customers serving this low calibre of food. The chips and garlic sauce that accompanied the main portion of wings were the only thing that stopped me from sending back my meal. However, for a hefty €15.80 I would have fed myself with satisfaction in KFC and still have change.
Buyer beware. Once bitten twice shy, won't be back for food!

Date of stay: April 2024
Trip type: Travelled as a couple
1  Thank Inspire148080
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 24 April 2024

Dear Inspire148080,
Thank you for taking the time to review your experience in our Brasserie. We regret your dissatisfaction, and I would like to discuss this further. Please email me at guestexperience.athlone@radissonblu.com
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

Where to start …no point being a member as it means nothing - went to check in where phones kept ringing very annoying when trying to talk - asked was it a double & single bed as I had requested told only 2 single beds ..asked what cost was for upgraded room which had double & single bed couldn’t give an answer - then told could push beds together to make a double- why when I’m travelling with a pre-teen boy! was using a voucher for partial payment and staff member didn’t know what to do - greeting poor considering first time travelling here! Leisure centre was actually disgusting-changing area filthy and obvious signs children had gone to toilet on ground-was talking with a lady there & she had informed staff of the mess of the place & no one went in to clean it - we were there over an hour and when returned still in same mess as when left it!! Doors missing off lockers …ones with a lock didn’t even work..has huge potential but they don’t seem to care. Room was small - bathroom had bits of tile missing, mould in bath area - toilet hadn’t been cleaned properly before us.
Mattress was quite poor - could even feel the springs.
Bar food while nice - staff not at all trained in customer service- took ages to order and it wasn’t even that busy - no coordination, had to ask for cutlery & order our drinks from bar ourselves.
Breakfast was grand nothing to write home about for a 4 star hotel- my son had to ask 2 staff members to help with pancake machine and neither acknowledged him.
In room - my son was sitting at desk playing chess when back part came down on his legs - it wasn’t even screwed in or secured- resulting in a bruise on each leg.
Tv has about 4 channels - very poor for families.
At 9am first morning staff knocked on door and asked if we needed towels - why wake patrons at this time - we left room after 11 came back at 6.30pm and beds hadn’t been made up or room cleaned.
I was so looking forward to this stay and based it off reviews of the hotel but in my opinion It’s a shambles of a place and couldn’t justify spending money there again - we have stayed in Radisson hotels elsewhere and definitely of better quality and service than Athlone.

Room tip: Parking is a disaster - find a spot if you can and remain there until leaving Better places to eat in the town Nothing for children
Date of stay: April 2024
Trip type: Travelled with family
2  Thank Maudie O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 11 April 2024

Dear Maudie,
Thank you for reviewing your recent experience with us. We regret your experience did not meet your expectations and I have messaged you privately to arrange a call to discuss. I look forward to speaking with you.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

We had a lovely room overlooking the river where you could watch the boats go past from your bed. The room was clean and had everything you needed. I would have wished there were more gluten free options at breakfast, other than that it was great.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travel30WAW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 6 April 2024

Dear Travel30waw,
Thank you for taking the time to review your recent experience with us; we are pleased you enjoyed many aspects of it and we look forward to your return.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024

I arrived at the hotel to head to see Nathan Carter, first of all I didn’t even get into the hotel as the car park was full, I paid €7.70 for parking and it was all full. The staff member said that the car park was full and if we seen a parking space we were lucky. That is absolutely disgusting that they are taking money off people for parking when they know the capacity of the car park. I then drove around athlone for 2 hours looking for a parking space and I didn’t make the show. The parking situation needs to change it is a bloody joke 😡

Date of stay: March 2024
Trip type: Travelled with family
1  Thank Niamh C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 March 2024

Dear Z2179PFniamhc,
We apologize for the inconvenience caused by your difficulty finding a parking spot. Our car park is managed by Apcoa, and we advise that you confirm the availability of parking before making any payment. We recommend that you reach out to Apcoa directly and request a refund.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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Reviewed 27 March 2024

Our concierges (Joy and Giovanni) were amazingly helpful and friendly (and even suggested dishes to try, and they were absolutely right). The food was wonderful, and the view of the River Shannon was beautiful and the room was huge.

When we arrived we had been upgraded without us knowing (thank you Joy) and we went from a Standard Room to a Junior Suite (my first time being upgraded, and was made even more special as we never asked for it, so was a very nice surprise).

The room as clean and tidy, it was also warm and well laid out. The Breakfast staff were also very helpful and very friendly.

We ordered Room service, and it arrived fairly quickly (especially since they were really busy at the time), and the food was absolutely incredible.

The only bad part of the whole experience was the next morning we had asked if we could get some directions to a local shop to buy some milk, and one of the morning Concierges convinced us that she would send someone up with some milk to save us going for a walk (I was happy to go out and buy some, but she was insistent). The milk never arrived, and we ended up having to leave and buy some anyway. They were incredibly busy, so I think some wires may have been crossed.

I would recommend this hotel to anyone who is looking to stay in Athlone... just avoid the R Roads in Ireland, they are tiny, so use the Main Roads into and out of Athlone. But, if you can, try and get a room with a view over the River, it is beautiful.

Room tip: Grab your breakfast as early as you can, it get SUPER busy. Try the dinners, and get a River View if you can
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Clan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacqueline Berry, Guest Services / Front Office at Radisson Blu Hotel, Athlone, responded to this reviewResponded 3 April 2024

Dear Clanm2024,
Thank you for your kind words. We are pleased you enjoyed your experience with us and look forward to welcoming you back soon.
Warmest regards,
Jacqueline Berry
Guest Experience Manager

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