It was lovely to stay in. They followed all covid 19 safety precautions and practiced social distancing. Staff were friendly and professional. I felt the room was a bit hot at some point and couldn’t control the temperature in the room other than that it’s a lovely stay..
Expedia.com
Taking safety measures
Hotels.comTaking safety measures
Hotels.comTaking safety measures
Stayed here just before lockdown in March. Every member of staff were wonderful. We had a delicious meal in the restaurant and were given a free late checkout. I'm sorry its taken a long time to get around to reviewing. I would thoroughly recommend this hotel and hopefully will get back to stay again.
Good luck with the winter months and hope any restrictions don't have too much of an adverse impact on a great hotel.
Check in was slow,& not professional..The room was grubby at best .furniture looked like ,bad B&B.the view was a combination of a tall structure outside the window with a walkway,littered with cig ends,doodies,weeds &dog litter,it was positioned beside staff restaurant elevator,we passed at 1 stage to find trays with scraps remaining on trolleys,we rang duty manager ,he reiterated that "we were lucky ,the elevator would not be in use next morning !?Thestaurant had all the hallmarks of a Month Python sketch,the waitress,staff seemed a litttle confused ,&service was chaotic,I had to go to kitchen to get a Steak knife myself.I know this was a few weeks after lockdown,but seriouslyI 5 Star,?The saving grace came in the form of excellent staff on duty for breakfast,but for the price it was abysmal.
Thank you for taking the time to share your detailed feedback with us. I regret to know that we were unable to meet with your expectations during your stay with us. On behalf of the entire team, please accept my sincerest apologies for the inconveniences you may have faced at the time of your stay due to cleanliness, maintenance and condition of the room and poor staff services particularly with the breakfast. Your comments is very important for us and immediate actions will be taken to resolve and adjust our services accordingly. Kindly consider this experience as a one off occurrence and does not reflect the usual high standard we strive to achieve. We look forward to welcoming you back soon to have the opportunity to serve you better.
We have stayed in this hotel many times and it never disappoints. The views of the Shannon from the bar and veranda are fantastic. The staff are excelkent. The bar staff were lovely and Avril looked after us so well for breakfast. Great staff make all the difference! We will return! Thank-you.
Dear Annmarie,
Many thanks for your lovely review and your valued feedback, We are delighted to hear that you so enjoyed your recent stay and that you found the team to be so lovely. We will certainly pass on your comments to Avril and the team and we look forward to welcoming you back again soon.
Warm regards,
Fergus O' Donovan
General Manager
Our group of six spent an enjoyable evening here, good beer and good bar food in the bar. The restaurant was closed and only a limited menu was available, but the pizza's were very good. Rooms were very comfortable - but very few people were staying in the hotel - obviously nobody was given a room of a higher grade than they paid for - maybe the Radisson Blu are missing a trick here to entice more people to stay, as it would have cost nothing to do a complimentary upgrade - as they obviously had plenty of rooms free.
Breakfast was very good - and well presented - Avril runs a tight ship as well as being very pleasant and good fun, everything we wanted came to us, and swiftly too (not surprising as it wasn't exactly busy).
I would not hesitate to stay here again - thank you for an enjoyable stay.
Many thanks for taking the time to review our hotel. We are delighted that your stay with us was such a pleasant one and that you enjoyed all aspects of it. We will certainly pass on your lovely comments to Avril and the team. We sincerely value your constructive feedback also and will be sure to pass this on to the relevant departments. Thank you again for your feedback and we look forward to welcoming you back in the future.
Warm regards,
Fergus O' Donovan
General Manager
Myself and my son stayed for 1 night at this hotel. Staff were very helpful and courteous. I needed to borrow some stationary and the night staff were great. Special mention for Avril in the restaurant who was friendly and attentive and who made us very welcome.
Dear John,
Many thanks for your lovely review and your valued feedback, We are delighted to hear that you found the staff to be so friendly and will certainly pass on your comments to Avril & the team. We look forward to welcoming you back again soon.
Warm regards,
Fergus O' Donovan
General Manager
