This family run hotel has exceptional customer engagement &experience at its heart. Each staff member touch points reflects this central ethos perfectly.
Our check in began with the owner welcoming us with a glass of prosecco on arrival from Ray, who is a member of senior management and as we later discovered, one of the owners. This was a very welcome surprise but only a seaway as to what was to follow.
Molly, managed the reception desk like a captain of an ocean going vessel. Deft almost imperceptible touches brought us through the process seamlessly.
We were brought through to the bar area for our lunch and once again, the customer centricity ethos shone through.
Catalogue took our order after offering his personal favourite dishes from a well considered menu.
My chowder was the best I have enjoyed in Ireland to date, and this is a go to dish for me. The Guinness bread was super, the perfect accompaniment.
Later, our room offered an absolutely dynamic view of our end of Lough Ree, sweet!
Dinner was a trip down seafood central as we opted for the seafood sharing dish (which I would earnestly recommend) and gound a gru vee on the wine menu.
Kash was a muse of information and was delighted to impart his intricate & indepth knowledge of the wine menu.
The professionalism that each and every waiter on the floor was shining through.
At this stage, you can clearly see that my experience here was exemplary.
When you can come here, book a place and unwind.
We will be back.