We were disappointed with our stay. The grounds and facilities were beautiful. The room was well appointed and clean. However, the service was dreadful and some of the employees were downright rude and condescending. Every issue that we encountered was met with “not my responsibility.”

We were most disappointed with the false advertising regarding kids activities. The website boasts a kids club that is open all day that you can leave your kids at. My husband and I were looking forward to dropping the kids at the kids club, and enjoying a meal or two by ourselves. But during checkin, when I inquired, I was informed, the kids club is closed for the duration of your stay. I got the impression that the kids club is not open at all, not just during our four day stay. We then asked for directions to the equestrian center and walked over there with our three young children (after a red eye flight from the states). It was closed. When I asked reception why it was closed, the response I got was, it’s not our responsibility. It would have been nice if someone had told us it was closed when we asked for directions.

We then went up to the room and changed for the pool. When we walked into the pool reception, the staff immediately informed us that the pool was closed due to a hygiene issue. The pool remained closed for most the day, and the kids were starting to get frustrated with being dragged all over the resort and everything being closed.

We also encountered an issue with the archery, where reception knew nothing about it and said we had to talk to reception at the pool, and when we got up to the pool to ask about archery, the staff there similarly knew nothing and said we had to book archery and go to our allotted time in order for us to get our questions answered. But our question was whether my child was tall enough for archery - and something tells me that if we had booked and she was too short, we would have been charged for the session anyway. We declined this option, so yet again, another activity was unavailable to us.

This hotel is definitely geared towards couples rather than families, but if such is the case, they need to revamp their advertising towards families. When I see a kids club advertised, I assume this is an appropriate place to come with kids. We ended up spending the rest of our trip doing activities outside the resort (although we were able to book with the equestrian center and had a great experience, but as I was told, the hotel is not responsible for the equestrian center). I would not return here in the future unless it was just a couples trip.

Mount Juliet Estate is the finest hotel that we have stayed in, it is breathtakingly beautiful and the staff are the nicest, friendliest people. Breakfast each morning was wonderful in the beautiful Lady Helen restaurant. Anne Marie is a breath of fresh air and is so warm and chatty, nothing was too much trouble for her. At dinner in the Lady Helen, Katie, Dearbhla and JB the sommelier, ensured that we had the ultimate dining experience. At reception, Simone, Emily and doorman John were all so friendly and helpful. The Hound Restaurant all deserves special mention, the food and service were exceptional. There is so much to do in this wonderful estate, cycling, equestrian centre, archery, table tennis, snooker etc. etc. The resort also has a great fitness centre and swimming pool. We were lucky enough to meet Liam Ryan, the Rooms Division Manager. It’s so heartening to see a young man with such a passion for the hospitality industry. We will definitely be back and would highly recommend everyone to book Mount Juliet.

Hard to explain the grander and luxury of this place. The main house was unfortunately unavailable as there was some sort of EU meeting going on so security was everywhere (super nice, but clear that you don't get to drive down that road). We stayed in what was called Hunter's Yard which was really comfortable. This is a golf and equestrian estate sitting on over 500 acres. The drive up the main driveway itself was breathtaking.

Our room was huge and had a couple of seating areas and a nice view into the woods. The bed and pillows made it hard to get up in the morning. Honestly, one of the most comfortable beds anywhere. Bathroom floors were heated so no "marble shock" when you walk in barefooted.

Breakfast was wonderful but dinner was even better. We were only there for two nights and we ate dinner there twice because the food was so good.

This place isn't cheap as our room was around $800/night... but for us, well worth it for the quiet, setting, service and food.

During one of our dinners, my wife didn't really like the food she got and I casually mentioned that to the waitstaff who insisted she order something else and not continue with what she initially ordered. No questions, no issues... just really good service.

The place was so beautiful and elegant, it made you just feel good to be there.