Booked two nights in a two bed apartment. Arrived after 6pm. Apartment ok but two doors for shared bathroom with only one key... took planning! My issue arises with the lack of empathy we received from the guy (he didn't introduce himself) who called to our apartment. I texted him earlier in the day to say my father in law was taken into hospital in a very serious condition and that we were required by the doctor in Sligo hospital the following morning to discuss his condition. I stated that we could now only stay one night in the apartment. I never mentioned the return of payment for the second night. He didn't reply to my texts. Later our front door opened. He didn't knock or anything. My husband explained our situation (keeping in mind that his father is close to death), on three separate occasions this man stated ... sure see how you feel tomorrow. He did not receive our message nor show any empathy at all. My husband was very upset. He even had the cheek to state if it's so serious why didn't you go there today! We had driven 300km that day and were too exhausted to drive on to Sligo that night. I will never stay here again based on his total lack of empathy and customer care.

A small block of holiday apartments, above a betting office, not a hotel, no staff in attendance to greet us, flats are situated several flights of stairs up, sadly no lift. Situated on the main street, only pay & display parking on street (payable from 11.30 am until 6.00 pm) apparently the free parking is a few hundred yards away. Whilst they say in their 'in room folder' that someone would call on us, no one bothered, or even responded to our text messages, rather impersonal, but never mind we didn't have any major issues. The second floor courtyard apartment was mis-described in their booking.com listing, since we were expecting at least an outdoor seating area, instead it was a courtyard view 2 floors up, of the back of the building! The TV was sadly out of the ark, an urgent upgrade to a 21st century larger flat screen unit is long overdue! Overall the accommodation was spacious & in pretty good condition.

I do want to emphasize there is 5 flights of stairs to the penthouse, once you have your cases up there, you then have shopping to carry as it is self catering. The Internet was terrible, we were constantly kicked off and when it worked it was very slow. We had no TV channels one night and only BBC another night so it wasn't multichannel TV as advertised. The bed in the main room was very very hard and the shower in the en-suite was so bad we used it 1st morning and never again. The head of it was taped with masking tape and flew off when you turned the water on, and the door wouldn't shut properly, meaning you had to lean against it during your shower. There was a shower in the other bathroom but it smelled very bad of dampness in there due to the bath leaking. The floor tiles are popping up in there due to the dampness. Finally, we thought we had our own private terrace in the penthouse, not so, there is a door at the top of the stairs that leads out to the penthouse terrace and it's always open. You have no privacy there as there is windows from roof to floor all the way round and no blinds or curtains to cover the patio door so anyone can walk up and look in as you are sitting there. We discovered this the night the owner came to fix the wifi by just appearing at the patio doors as we sat eating our dinner in our PJ's. There was a door to our apartment that he walked passed to get out on to our terrace and just appear on us. We felt quite unsafe after that experience. The living room and kitchen were spacious and well equipped and the location to shops and pubs was fantastic but overall NOT A PENTHOUSE!