Dear 'Shiner57',
Thank you very much for staying with us, thank you also for your kind words describing Milltown House as a beautiful building and our views stunning, they certainly are, we are blessed to have one of the most glorious locations in Dingle, and maybe Ireland.
I'm happy to read you enjoyed our beautiful gentle-giant Irish Wolfhounds and that you appreciated my friendly rapport with guests at breakfast. Chatting with guests in our waterfront breakfast-room is a highlight of my day.
It's with with genuine regret that I read that aside from those important positives, our beloved Milltown House wasn't really suited for you, or you for Milltown House. All other guests who stayed on the same night as you loved their stay and gave us glowing reviews on various online sources so it was disappointing to read your negative comments.
I agree with you that Milltown House, like almost all hotels and guesthouses, can do with some refurbishment. But future-guests can rest assured are always in a state of refurbishment at Milltown House, for example we spent €10,000 on interior painting on the week before you stayed. Our building is 120 years old, it is historic and it has character, once we finish one refurbishment project, it's time to begin another, and I can assure anyone reading this that we invest €hundreds of thousands each year into interior and exterior improvements.
I fully respect most of your comments, and we will refocus on the points you mention and will always endeavour to improve and be even better. We are presently working on bathroom renovations. At the same time, I am very con
fident our breakfast is not 'basic' and our beds are not 'creaking', our guests sleep in a new 'King Coil Club Class' Mattresses. With respect, I'm also confident that no member of my team would take a key from a guest who is checking out and not say a word or a goodbye, Milltown house is renowned for the friendliness of its welcome, so something is not right here with your review. I do wish you were not anonymous so we could clarify what happened or that you had asked to speak to me so that I could've tried to put things right, after all I was also present.
The vast majority of guests love their stay at Milltown House and we (our professional and friendly team and our Irish wolfhounds) look forward to providing a warm welcome to hundreds of Irish and international travellers this summer to our beautiful location on Dingle Bay.
Is mise le meas/from me to you with respect
Stephen
Host and co-owner