This was our first time at this hotel, The staff were all very helpful, polite and very welcoming.
But the experience was very disappointing, I certainly wouldn’t give it a 5 star rating. Waited for someone to help with luggage, then luggage left on lobby floor with my hanging clothes strewn across the bags, eventually put onto a 2 wheel trolley (like one used to transport beer keg’s) again my hanging items left across the bags as nowhere to hang on trolley.
Room door handle lose/falling off, toilet flush handle also falling off, carpet badly stained throughout the bedroom. The room was overall clean, although hairs in the bedding & bath. No separate shower and bath, I don’t particularly like a shower over the bath.
In the bar we ordered 2 pinacoladas, bartender only mixed one, then filled 2 regular glasses with ice to try to fill the glasses, poured liquid into glasses, only 3/4 full, so he added more ice then juice to fill the glasses at a cost of €33. Dinner was only average, nothing spectacular. I used my cutlery for amuse bouche because I couldn’t understand what the waitress said it was, when she returned she asked me to keep my cutlery for my starter. A significant number of the staff wore their masks under their noses, it was as if the masks were all to big, in fact our waitress had hers under her nose the entire time we were in the dining room. There were no hand sanitizer at any tables, and the bartender cleaned down the tables with a damp cloth, but never used any antibacterial spray of any sort for the duration we were in the bar. The lobby had 2 very shabby sofas, they looked very worn and didn’t match the armchairs. The pool & hot tub water was too cold to stay in the water for more than a few minutes. Overall my opinion, the setting is beautiful, staff very nice, but the hotel is not deserving of 5 star rating, everything overpriced!

We have just returned from a three night stay in Sheen Falls Lodge and wow, what an experience! From the moment we arrived we were impressed with the great service and the pleasant staff. The welcome drink is such a nice touch. Our room was beautiful and had everything you could possibly need for a truly comfortable stay.
We dined in the Sheen Lounge on our first night and had a very enjoyable meal. We dined in the Falls Restaurant for my husband's birthday on our second night and had one of the nicest meals we have even eaten in any hotel!! I was most impressed with my gluten free meal and didn't feel I missed out in any way. The passion fruit soufflé is out of this world!! We received excellent service from our server Julie and from the restaurant manager Jack.
We were delighted to return to the Falls Restaurant for our third night and had great service from Adrian. Once again, our meal was fantastic and the falls gave us an incredible spectacular display after all the rain!
I have to give a special mention to the extremely talented and friendly pianist who played on both nights we were in the Falls Restaurant. He played such a beautiful selection of music and this added hugely to the ambience and the overall enjoyment of our time there.
Breakfasts were also really good. It was really nice to be given a gluten free croissant, but if I could suggest one little improvement, it would be the gluten free bread. This small touch could make a world of a difference for those gluten free guests like me.
Thanks to all of you at the hotel for making our experience an unforgettable one and well done on making us feel safe during these Covid times. We would love to return at some stage in the future.

Enjoyed a one night stay at Sheen Falls Lodge during a family visit to Ireland. Our stay was entirely enjoyable--the staff were very friendly & attentive, our room was terrific--large, clean, comfortable (great bed) & a lovely view of the harbor. The Falls restaurant was closed the evening we stayed, but we had an exquisite dinner at the bistro (beet salad, sole & creme brûlée) along with a beautiful wine--all divine-was the best meal we had during our whole stay in Ireland. We took some really nice walks including following the falls through the woods. We'll look forward to coming back!