Our room at Bagshaw Hall was a spacious open plan lounge, dining, sleeping and kitchen area with a separate ensuite, which unfortunately only had a bath and no shower. The kitchen had some items missing, but as we were eating out (except at breakfast times) and not catering for ourselves this did not matter. Also, being open plan accommodation, any cooking smells will travel to all the other areas.
The large historic building was warm despite our stay being in being in winter and the communal lounge was nicely decorated for Christmas. Dogs are allowed in some rooms at an extra cost, normally £20 per dog. Parking is very tight during busy times and if any guests bring more than one car then this becomes an issue. Parking in the road outside is for permit holders only during the day time from 8am.
The hall is located a short walk from the town, but it is on a steep hill so going there is much easier than coming back! Bakewell is a nice town with some nice pubs, restaurants and several independent shops. Most pubs are dog friendly, but a couple do not allow them in any area with carpets. There are some nice walks nearby, including along the River Wye that runs through the town and the Monsal Trail, which was a former Midland Railway line.
Staying at Bagshaw Hall is not cheap so watch out for the offers. You even have to pay extra for a cooked breakfast (£10) or continental breakfast (£8) and what is provided is poor value. For example the cooked breakfast does not include a cereal to start with, which even the most basic cheap B & B provides and the continental breakfast you can buy all the items yourself from one of the two local supermarkets for a few £’s and you have to use your own kitchen crockery and utensils anyway, even if the hotel provides the products for you!
Our room only had the option to have breakfast brought to you at a set time and this arrived late on the first morning, due to a stated electrical problem in the kitchen. On the second morning we had also booked and paid for a cooked breakfast, but I found out the morning before, and only by chance, that the kitchen was not going to be open on New Years day, so they could only supply a continental breakfast, which they insisted is what I had booked, until I forwarded them an email proving otherwise. They told me to let them know if I wanted a continental breakfast delivering to our room in the afternoon the day before. I didn’t do so, but they still did so whilst we were out, so we ate this as something was better than nothing!
I complained about the breakfast issues and only then was I offered a refund for the difference in price of £4 in total. I haven’t accepted this because what we received was a poor substitute, which we hadn’t agreed to anyway, and my Wife and I were disappointed not to have received a cooked breakfast on both mornings of our stay. The hotel probably didn’t want to pay a premium or couldn’t get the staff to work on New Years morning, but if this was the case why did they accept and confirm our booking or at least notify us of the change? To try to smoke screen my complaint the hotel in their response stated that they would waive the extra £20 we should have been charged for bringing a second dog, when in fact I had clearly made it known in writing that we were bringing two small dogs, who sleep in a cage when we stay away from home, and I paid the agreed amount and this was confirmed by email.
You might think I have made such a big deal over the breakfast issues, but we paid a lot of money to stay at Bagshaw Hall and wanted it to be special for our New Year celebrations at the end of a difficult and troubled year for me and my family. In the end this spoilt what was otherwise an enjoyable stay and hence this is one of the reasons I have only given a 3* rating. The others are the very tight parking and no shower in the ensuite.
Recommended if you are fit (or use a taxi coming when back from the town), can get a good offer, but do your own breakfast, especially if you like continental (see photo of what you get if booked), and chose a less busy time if you want trouble free guaranteed parking. Also, ask if the room you are booking has a shower if this is important to you.
- Official Description (provided by the hotel):
- At Bakewell Holiday Apartments, from Bagshaw Hall in a convenient location in Bakewell, we are able to offer a choice of luxury boutique style suites and apartments for both the leisure and business traveller, providing flexibility that a traditional hotel, or bed & breakfast accommodation do not offer. ... more less
- Reservation Options:
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- Also Known As:
- Bagshaw Hall Bakewell, England
- Bagshaw Hall Hotel Bakewell