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“Nice place and location (if OK with hills), but spoilt by a couple of negative issues!”
Review of Bagshaw Hall

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Bagshaw Hall
Ranked #3 of 6 Hotels in Bakewell
Certificate of Excellence
Reviewed 8 January 2018

Our room at Bagshaw Hall was a spacious open plan lounge, dining, sleeping and kitchen area with a separate ensuite, which unfortunately only had a bath and no shower. The kitchen had some items missing, but as we were eating out (except at breakfast times) and not catering for ourselves this did not matter. Also, being open plan accommodation, any cooking smells will travel to all the other areas.

The large historic building was warm despite our stay being in being in winter and the communal lounge was nicely decorated for Christmas. Dogs are allowed in some rooms at an extra cost, normally £20 per dog. Parking is very tight during busy times and if any guests bring more than one car then this becomes an issue. Parking in the road outside is for permit holders only during the day time from 8am.

The hall is located a short walk from the town, but it is on a steep hill so going there is much easier than coming back! Bakewell is a nice town with some nice pubs, restaurants and several independent shops. Most pubs are dog friendly, but a couple do not allow them in any area with carpets. There are some nice walks nearby, including along the River Wye that runs through the town and the Monsal Trail, which was a former Midland Railway line.

Staying at Bagshaw Hall is not cheap so watch out for the offers. You even have to pay extra for a cooked breakfast (£10) or continental breakfast (£8) and what is provided is poor value. For example the cooked breakfast does not include a cereal to start with, which even the most basic cheap B & B provides and the continental breakfast you can buy all the items yourself from one of the two local supermarkets for a few £’s and you have to use your own kitchen crockery and utensils anyway, even if the hotel provides the products for you!

Our room only had the option to have breakfast brought to you at a set time and this arrived late on the first morning, due to a stated electrical problem in the kitchen. On the second morning we had also booked and paid for a cooked breakfast, but I found out the morning before, and only by chance, that the kitchen was not going to be open on New Years day, so they could only supply a continental breakfast, which they insisted is what I had booked, until I forwarded them an email proving otherwise. They told me to let them know if I wanted a continental breakfast delivering to our room in the afternoon the day before. I didn’t do so, but they still did so whilst we were out, so we ate this as something was better than nothing!

I complained about the breakfast issues and only then was I offered a refund for the difference in price of £4 in total. I haven’t accepted this because what we received was a poor substitute, which we hadn’t agreed to anyway, and my Wife and I were disappointed not to have received a cooked breakfast on both mornings of our stay. The hotel probably didn’t want to pay a premium or couldn’t get the staff to work on New Years morning, but if this was the case why did they accept and confirm our booking or at least notify us of the change? To try to smoke screen my complaint the hotel in their response stated that they would waive the extra £20 we should have been charged for bringing a second dog, when in fact I had clearly made it known in writing that we were bringing two small dogs, who sleep in a cage when we stay away from home, and I paid the agreed amount and this was confirmed by email.

You might think I have made such a big deal over the breakfast issues, but we paid a lot of money to stay at Bagshaw Hall and wanted it to be special for our New Year celebrations at the end of a difficult and troubled year for me and my family. In the end this spoilt what was otherwise an enjoyable stay and hence this is one of the reasons I have only given a 3* rating. The others are the very tight parking and no shower in the ensuite.

Recommended if you are fit (or use a taxi coming when back from the town), can get a good offer, but do your own breakfast, especially if you like continental (see photo of what you get if booked), and chose a less busy time if you want trouble free guaranteed parking. Also, ask if the room you are booking has a shower if this is important to you.

Room Tip: My review is based on Vernin Apartment
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  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank caroline0199sky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oulsnam, Owner at Bagshaw Hall, responded to this reviewResponded 5 weeks ago

We remember this enquiry from the start as I spent over half an hour on the phone with this guest discussing his requirements and describing to him every aspect and detail of the Vernon apartment on the ground floor of Bagshaw hall, even down to the fact that he said he had 2 dogs which I confirmed were £20 each dog for the duration of his stay, and I took down his details as he said he would ring me back to confirm
We then received an online booking but including for only 1 dog! This gave us an insight into this guest and the approach to avoiding payments!

To clarify, the accommodation booked was the Vernon apartment which has a full kitchen fully equipped with fridge/freezer, 4 ring hob, oven with extract fan, sink, dishwasher, microwave, toaster, kettle crockery, cutlery pans etc. There is an open plan lounge area with corner sofa, tv, feature fire, dining table and chairs, and a super king size leather bed. The bathroom has a jacuzzi bath with a hand-held power shower, mirrored walls, WC and basin

Any items which may be missing or which the guest requires would be easily supplied on request

We have a parking space for each one-bed apartment or suite, and it is normal for guests to bring one car. Any extra over parking requirements can be arranged with permits we have for Bagshaw Hill

Bakewell town centre is literally a 3-minute walk downhill through the shortcut, and to suggest catching a taxi seems rather extreme

It was made very clear that breakfast is not included in the room rate and is optional. The breakfast menu was sent to the guest as part of their confirmation email and it details exactly what is included and the price. The guest had every opportunity to alter or cancel his breakfast order if it was not to his liking, especially at check-in when I advised him that the kitchen would be closed on New Years morning and a continental breakfast was the option. The guest could have supplied and prepared his own breakfast, (thus giving him a saving on costs), but elected to have the room service being fully aware of the breakfast menus and prices

This seems to have been the major problem for the guest considering he devoted four paragraphs to breakfast

The explanation of sneaking in 2 dogs and only paying for 1 is a complete smokescreen, and even when we have offered to waive the second amount of £20.

Yes, we agree you have made a big deal over two breakfasts, considering we have only charged for what was consumed.

Bagshaw hall has the advantage of panoramic views over the town of Bakewell combined with a short walk to the shops and restaurants. Every suite and apartment is different, which is the nature of the Grade II Star Listed Building and the boutique-style interiors add to the individual feel of our accommodation, providing our guests with a special experience, including double-ended baths as features in some of the suites. Private parking and porterage of your bags is available to your chosen suite.

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Reviewed 8 January 2018 via mobile

Thank you for a wonderful stay at Bagshaw Hall between Christmas & New Year 2017. The hall and apartment was amazing. So close the the village centre is a real asset too. We found the staff to be friendly and so helpful. Wouldn't hesitate to stay here again and to recommend to family and friends.

Stayed: December 2017, travelled as a couple
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

This is in a great location, about 5 mins away from centre of Bakewell.

We wanted a picturesque location with easy access to both country-side for day-time walks in the Peak District and pub/restaurants for the evenings. Plus we wanted snow – and we got all of it!

We stayed for 3 nights in-between Christmas and New Year and chose a double-room in the Sleep Lodge rather than a suite in the Bagshaw Hall itself. The Sleep Lodge is great-value-for-money with its own kitchenette area (microwave, kettle, sink and fridge). The room was smart, comfortable, large and modernly furnished in an annexe to Bagshaw Hall itself.

Bagshaw Hall is always going to be the pull, but if you don't actually have the budget to stay in it, at least with the Sleep Lodge you still get the benefit of seeing it throughout your stay. We would definitely consider staying in the Hall for a special occasion.

We made the most of our location and took a bus from the bottom of the hill out to Castleton (just an hour's ride away) and had a few hours walk in the snow and on another day walked part of the Monsal Trail which is only just across the river. Bakewell itself has a good selection of shops, pubs and restaurants and the quality of the food on offer is very good. Don't forget to try the renowned Bakewell Pudding.

In the summer there are also many other attractions pretty much on the door-step, especially if you have a car, but Bakewell is well-served by buses either passing through or terminating there.

So this is a great place to choose whether you are planning a weekend break, special occasion or much longer stay.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank paulandemma2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

We had two rooms in the Sleep Lodge for a few days after Christmas and it suited us perfectly - a room for us, with our teenage girls just next door. The rooms were very comfortable and well equipped and the little kitchenette was ideal for a quick breakfast etc. For a while we've been looking for reasonably priced accommodation within walking distance of Bakewell town centre and this was perfect - a 5 min walk for a huge choices of places to eat in the evening - and of course, in stunning scenery for great walks.

Stayed: December 2017, travelled with family
Thank helen1527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2017

Imposing stone building situated 5 minutes just above the centre of town: the interior is deceptively modern with all amenities including cooking facilities in room. Some rooms are interconnecting making a large suite and others like the Chatsworth have ample seating and dining areas in one space.

Parking is tight and just about ok for a big suv when the hotel is full, but there is street parking nearby.

Finally, you are just a hop skip and jump from both Haddon Hall and Chatsworth, two of the best houses to visit in Britain as well as endless walks and drives through the beautiful Dales (sorry if this sounds like a tourist ad, but I’m looking out of the hotel window at the moment at all of this!)

Highly recommended.

Room Tip: All seem good!
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  • Stayed: December 2017, travelled with family
    • Value
    • Service
1  Thank queensrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bagshaw Hall

Address: Bagshaw Hall Bagshaw Hill, Peak District National Park, Bakewell DE45 1DL, England
Region: United Kingdom > England > Peak District National Park > Bakewell
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #3 of 6 Hotels in Bakewell
Price Range: €101 - €184 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
At Bakewell Holiday Apartments, from Bagshaw Hall in a convenient location in Bakewell, we are able to offer a choice of luxury boutique style suites and apartments for both the leisure and business traveller, providing flexibility that a traditional hotel, or bed & breakfast accommodation do not offer. ... more   less 
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Also Known As:
Bagshaw Hall Bakewell, England
Bagshaw Hall Hotel Bakewell

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