I've arrived late in the evening so went almost directly to the restaurant, as it was only 15 minutes to place last orders. Nice food and nice service. After coming back I've realised that my room was connected to a taracce/ balcony area accessible for anyone which made me feel really uncomfortable and on top of that the smell of swimming pool was unbearable. Went back to reception to request a different room and was told by the receptionist that she will have a look when she's done with the things her boss asked her to do. So the boss is more important than customer. Returned to my room and waited and waited to finally phone the reception again. Finally was offered a different room at around 10:30 pm. Really bad customer service. The hotel looks good from the outside but the inside is really dated, '70 style decor. All together very disappointing.
- Official Description (provided by the hotel):
- 62 bedroom hotel with Leisure facilities located on the banks of the Ballinderry River. Extensive conference, dining and banqueting facilities also available. Complimentary use of Club Riviera with swimming pool, Jacuzzi, steam room sauna and fitness suite during guest' stay. ... more less
- Reservation Options:
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- Also Known As:
- Glenavon Hotel Cookstown
- Glenavon House Hotel Cookstown, County Tyrone