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“Nice garden. Lovely day, but...”
Review of Plume of Feathers

Plume of Feathers
Ranked #9 of 21 Restaurants in Welwyn
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 24 June 2018 via mobile

... the service took far too long (hour and a half) and the portions were way too small. Not value for money. Disappointing

Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gill W, General Manager at Plume of Feathers, responded to this reviewResponded 2 July 2018

Thank you for taking the time to review. I can only apologise about the wait your have experienced during your last visit. We are trying our best to amend that issue. I have reviewed with the kitchen team the portion size and have rectified some of the issues. Thank you for bringing it to our attention.

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22 - 26 of 456 reviews

Reviewed 23 June 2018

We are a local cycle group and went to the Plume & Feathers for our post ride food and beer. The food was great (good quality pub food) and the beer was excellent! Must have the best county side views from any beer garden around. Can strongly reccommend this pub.

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Thank Landscaper6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gill W, General Manager at Plume of Feathers, responded to this reviewResponded 2 July 2018

Thank you for your lovely words. The team will be thrilled that you had a nice visit. Hopefully we'll see you again soon

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Reviewed 23 June 2018

We went here for a family gathering, with some of us coming from as far as California, USA. Chose this place based on others saying how good it was!
If you expect to be able to share the sharing plates for starters you will be disappointed, the only positive are the main courses which are really good.The beef and ale pie was outstanding.

The service however, is diabolical - very poor. 90 minutes wait for our food and waitresses that constantly forgot our drinks orders time and time again!

The manager did comp some of the bill to apologize but I would have rather paid full price and got great service

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Thank markdfuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gill W, General Manager at Plume of Feathers, responded to this reviewResponded 2 July 2018

Thank you for taking the time to comment on your visit. Please let me apologise for the service you received, it is never our aim to give poor service. We are trying to recruit at the moment to cope with the high levels of customers this warm weather gives us. This sometimes means that we use training team a little too quickly, which seems to be the issue here. Again, I sincerely apologise that the service was not up to our usual high standards.

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Reviewed 23 June 2018 via mobile

Lovely pub with fantastic beer garden with play area for the kids.
Food is decent if slightly overpriced.
What lets this pub down is how hugely understaffed it is. Waiting 15/20mins for a drink at the bar with only 1 member of staff and waiting around an hour and half for a sandwich and burger is absolutely ridiculous!
No cutlery or sauces available and they had run out of napkins and needed to send somebody to the shop!

Quite frankly the management need to actually do their job and run the business properly.
Hire more staff and make sure that you provide at least the minimum amount of service customers that are paying good money deserve.

Thank ChantsH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gill W, General Manager at Plume of Feathers, responded to this reviewResponded 2 July 2018

Thank you for leaving a review. We are currently recruiting and doing all we can do during this warm weather to maintain customer service levels. I do apologise that we didn't achieve it last week. We do find ourselves over whelmed at times and our team do try our best to try to reduce waiting times. Once again I send our apologies

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Reviewed 16 June 2018

It's been a while seen I called in, but I was out the other day and decided to call in. So pleased to see the place is as good as I remembered. It was busy with lots in the garden but the service was quick and friendly. The food was yummy and the range of gins could have had me stopping for way longer than I did! Thank you for a lovely evening.

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1  Thank drrobert40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gill W, General Manager at Plume of Feathers, responded to this reviewResponded 18 June 2018

Thank you for leaving such a lovely review. Our gin range is fantastic....the rhubarb one proving to be the most popular. Hope you visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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