Dear Madam, Dear Sir,
We thank you for your complimentary comments on the good performance of our establishment.
As for your few negative remarks, we would like to provide you with some clarifications that you neglected to specify in your comment. Indeed, regarding your arrival, we sent you a message to know your approximate arrival time (this, in order to be able to have the rooms prepared as a priority in the event of an early check-in), email remained without response from your go ! Please note that you arrived at the hotel at 12:15 p.m. even though the reception was closed for half an hour. Of course, we came immediately and were able to give you 1 room out of the 2. A response to our message to announce your arrival in advance could have given you an immediate and impeccable welcome.
For your information, our set menus are displayed for the week at reception and a small note is sent to you to inform you that an alternative will be prepared for you if you do not like a dish (this is subject to reservation before 5:00 p.m.). And it is clearly indicated on all our descriptions how half board works, and moreover, you had already stayed at the hotel before, so you knew how it worked.
And what about your comments regarding breakfast...breakfast is available from 7:30 a.m....of course, after spending 4 alcoholic days with behavior that may have shocked many of our other guests staying at the same period, you certainly did not have the presence of mind to warn us that you were going to leave the hotel at 6:00 a.m....otherwise, we would have organized an "early" breakfast for you, something that we are used to doing this when our customers notify us....but this was perhaps prepared on your part, since we had to "run after" you at 6:00 a.m. in order to be able to collect your bill.. .as we also had to "run after" you in order to be able to get us to pay for the ski passes at the hotel.
In summary, if you want to spend 4 alcoholic days in an impersonal establishment, forgetting your good manners and respect, do not choose Sporting. All our customers, as well as the staff, will be grateful to you.
