We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,134)
Filter reviews
1,134 results
Traveller rating
773
262
76
16
7
Traveller type
Time of year
LanguageAll languages
More languages
773
262
76
16
7
Show reviews that mention
All reviewsoutdoor pool isboth breakfast and dinnerterrific restaurantfine foodgarden settingfor more than one nightroom serviceeasy access to avignonlovely propertybeautiful oasisaix en provencestar hotelloved this hotelsouth of francevisit avignonchef's wifethree nights
Filter
Updating list...
3 - 8 of 1,134 reviews
Reviewed 7 August 2018 via mobile

A beautiful oasis near to Avignon. we have spend 4 wonderful nights in this charming hotel. The restaurant is of excellent quality and the staff is very charming. Specialy the wine list is of excellent quality and the sommeliers surprised us with excellent choices. Highly recommended! We will come back!

Stayed: August 2018, travelled as a couple
Thank Mario G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassagne84130, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 4 weeks ago

Dear Guests,
We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated our Gastronomic restaurant.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Very tentative when we arrived at the hotel. The surroundings were very peculiar as it was more in a neighborhood and not near vineyards or a city. The lobby was nice and they greeted us pleasantly.

Comments:
- Upgraded to a nicer room at check-in, however, it was quite small and the AC was mild. They transferred us to a suite near the pool that provided us more room. Very pretty, comfortable bed, updated bathroom, however, we only got this room after we complained.
- Spa/ Fitness area: Fitness area was below average. Very small and little equipment to use. No towels (This is terrible to not provide at a upscale hotel) There was never anyone at the desk to provide support. We each had a fascial, which was conducted in a back areas of the spa. Good treatment and nice staff.
- Pool: Pool area was nice and kept clean.
- Dinning:
Breakfast was average, waitstaff was not very attentive.
Bar area was very sparring and not a comfortable atmosphere. We had to hunt someone down to get a drink. Returned our aperol spritz as it was made incorrectly. Staff was completely absent in the bar.
Dinner: Dinning room was elegant and the head waiter was supportive in ordering. It was very unclear who was our waiter, and who could help us. Took time for the staff to pour the wine and water. Food was delicious. When finished with our mains, the waiter never came to ask for dessert/ coffee/ after dinner drink and when asking for our check they told us we could just leave. Very strange ending for a very delicious and elegant dinner.
Another short note to the restaurant: DO NOT put your bread out on the tables hours in advance. I witnessed this two days in a row where rolls were set on the table for hours before anyone even sat down inside and out restaurant. That does not make for an elegant experience.
- Location: The location was not perfect. As it was 20 minutes for Avignon, I expected it to be near vineyards, but it was in the middle of no where.

In conclusion:
Very pretty landscaping and setting, Delicious french cuisine, however, a few things to improve on.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank swolfPit17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassagne84130, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 13 July 2018

Dear Guests,
We would like to thank you for taking the time to publish your review and for your evaluation.
We have well noted your different comments concerning our hotel, restaurant and spa.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

having decided to spend the night mid way,Avignon,le Pontet seem to be the right spot.
we did find the hotel easily enough,5*
nice parking,reception perfect and a porter to take our luggage all very nice .the garden,spa swimming pool,to a high standard .The bedroom large and well appointed ,maybe a handle to help the 3rd age to get out of the bath,in view of the average age of the patrons.
Now,the best part,nice restaurant the tables perhaps a little packed when a room next was already set for breakfast?
the service was excellent,somelier helpful
been on holiday mood we had decided to up grade ,the room (30€)not to have a view of the parking.so why not the menu
(30€ each)wine 80€.well,the dishes were
cold in the right place and the plate warm .
the dishes described on the menu sounded,very good ,but to my mind
and taste buds felt flat .Nice presentation
luck warm dish.The cheese trolley A Dream. Breakfast,the scrambled egg looking more like a omelette having had an accident,the hot buffet suffered from
lack of heat,the choice of cold items
very good
one little details,may be two
mould on the ceiling of the bathroom
and in a 5*the porter start his duty
around 10.30.
at around 500€ per night for two
a little under expectation.
5 for the room and facility
3 for the meal






Stayed: June 2018, travelled as a couple
2  Thank Jean-claude R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassagne84130, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 25 June 2018

Dear Guests,
We would like to thank you for taking the time to publish your review and for your comments and we have well noted the different points.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well and our Gastronomic restaurant.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.

Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

We discovered this wonderful spa/Hotel last year, and it lived up to the memories. Wonderful spot, great staff and superb food, on top of the fabulous spa. A bit expensive, but you get what you pay for. And in superb Provence. A time of pure relaxation.

Stayed: May 2018, travelled as a couple
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassagne84130, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 4 June 2018

Dear Guests,

We would like to thank you for taking the time to publish your review and for your lovely comments.
It is always a pleasure to welcome our valued guests back to Cassagne.
We are delighted that you enjoyed once more your stay with us and that you appreciated your room as well as our Gastronomic restaurant and our spa.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

Quaint and romantic. The food was excelllent, the spa was nice and the rooms very comfortable.they offfer many fresh dishes and vegetarian options. The rooms were nicely done and romantic.although it is not right at the town it's a short trip away.

Stayed: May 2018
Thank BCAdventurerer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassagne84130, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 4 June 2018

Dear Guests,
We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well as our Gastronomic restaurant and our spa.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews