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“Stay away from this place”

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Inter-Hotel Le Garden Tours-Sud
Certificate of Excellence
Reviewed 2 August 2016 via mobile

The hotel is very basic to say the least. Rooms are small and stifling, bed is uncomfortable, the bathroom is tiny. However, all of these would be tolerable if the people in charge really cared about the service they provide.

Unfortunately, they don't. The hotel proved to be unable to provide even the most basic services. On the last evening I returned to the hotel just before midnight only to find that my room was not made up, the towels were not changed and the room was not serviced in any way.
The next morning I had a conversation with a front desk manager and explained that that was not the kind of service I paid for (the hotel required full payment at the check-in!) and requested a refund for the last night.
Unfortunately, the front desk manager refused to help me and generally refused to listen to me at all. She promised that the hotel manager would contact me, which, of course, didn't happen.

I consider this hotel unfit to be on Booking.com; it should be taken down from the booking service as they have no idea about the service they suppose to provide and severely damage the reputation of Booking.com

Stayed: July 2016, travelled solo
Thank Yury S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 28 of 333 reviews

Reviewed 27 July 2016

A chain hotel, but none the worse for that. Clean, comfortable, friendly staff. Restaurant on site and food good. Didn't try the breakfast. Be warned (we were but chose to ignore the warning) we took our bottle of wine outside to the terrace after our meal... we should have listened to the waiter who warned us about the mosquitos! Ouch! Apart from that, all good and we will stay again.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
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Thank Crachat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2016

Room and bathroom are rather small but clean. Good hotel for a short stay in a quiet neighbourhood and close to Tours and Loire. Breakfast was good value for money. Friendly service. Free parking at the hotel.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Inter-Hotel
Thank Danny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016

Excellent hotel wonderful welcome on arrival and a very pleasant stay overnight en route to our holiday destination in Charente/Dordogne.we stayed in Hotel Alizea in Le Mans on our return via Caen/Ouistreham.. This was for the third time as we were so impressed with our first stay some years ago - comfortable rooms and wonderful food.

Room Tip: Prepare yourself(ves) for a modern decor a large comfortable bed well appointed bathroom,relax and e...
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  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Inter-Hotel
1  Thank 746stuartc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2016

This hotel has a lot to offer, free parking, clean and brightly decorated rooms. a smiling receptionist, friendly staff, good breakfasts, Easy to get to, handy to main highways and also byways when touring the Loire area. We stayed for two nights and loved it. There is a super market and fuel station only 3 minutes drive away, The nights were quiet and the facilities in the room were up to standard. would definitely stay again if passing.

  • Stayed: June 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RM361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inter-Hotel Le Garden Tours-Sud

Address: 2 Mail de la Papoterie, 37170 Chambray-Les-Tours, Tours, France (Formerly Logis Afitel)
Region: France > Centre-Val de Loire > Loire Valley > Tours > Chambray-Les-Tours
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Chambray-Les-Tours
Price Range: €54 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Inter-Hotel Le Garden Tours-Sud 3*
Number of rooms: 50
Official Description (provided by the hotel):
INTER-HOTEL Le Garden Tours Sud is set outside the city of Tours, 13 km from Gloriette Golf Club and Touraine Golf Club. A buffet breakfast is prepared daily and French cuisine is served in the on-site restaurant. Decorated in a modern style, the rooms are all equipped with an LCD TV and facilities for making tea and coffee. Free Wi-Fi access is provided and the private bathrooms include free toiletries. With free private parking on site, this hotel is situated 3 km from the A10 motorway and Chateau de Villandry is 19 km away. It is within 30 km of the vineyards of the Loire Valley. ... more   less 
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