The hotel is very basic to say the least. Rooms are small and stifling, bed is uncomfortable, the bathroom is tiny. However, all of these would be tolerable if the people in charge really cared about the service they provide.
Unfortunately, they don't. The hotel proved to be unable to provide even the most basic services. On the last evening I returned to the hotel just before midnight only to find that my room was not made up, the towels were not changed and the room was not serviced in any way.
The next morning I had a conversation with a front desk manager and explained that that was not the kind of service I paid for (the hotel required full payment at the check-in!) and requested a refund for the last night.
Unfortunately, the front desk manager refused to help me and generally refused to listen to me at all. She promised that the hotel manager would contact me, which, of course, didn't happen.
I consider this hotel unfit to be on Booking.com; it should be taken down from the booking service as they have no idea about the service they suppose to provide and severely damage the reputation of Booking.com
- Official Description (provided by the hotel):
- INTER-HOTEL Le Garden Tours Sud is set outside the city of Tours, 13 km from Gloriette Golf Club and Touraine Golf Club. A buffet breakfast is prepared daily and French cuisine is served in the on-site restaurant. Decorated in a modern style, the rooms are all equipped with an LCD TV and facilities for making tea and coffee. Free Wi-Fi access is provided and the private bathrooms include free toiletries. With free private parking on site, this hotel is situated 3 km from the A10 motorway and Chateau de Villandry is 19 km away. It is within 30 km of the vineyards of the Loire Valley. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and 5viajes2012 S.L. so you can book your Inter-Hotel Le Garden Tours-Sud reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.