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32 - 37 of 88 reviews
Reviewed 30 December 2016 via mobile

I stayed here a few nights and found this to be very comfortable. The apartment is very big, comfortable and clean with kitchen and laundry. Balcony space as well. This hotel could be useful for someone for long stays. My only concern regarding this is no free WiFi. For the price of the apartment I think it should be added.

Date of stay: October 2016
Trip type: Travelled on business
Thank 1970guyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2016 via mobile

I refuse to spend a lot of time on this as I am completely disappointed and would never return.

Pros
Underground parking
Convenient location
Great apartment layout

Cons
Poor, poor maintenance and cleanliness. Just awful. I will tolerate an ageing apartment, but refuse to accept unclean.
Mouldy bath plug
Mouldy shower - taps, tiles, plug. Disgusting.
Soap dish in shower - disgusting soap residue built up over time. Not cleaned.
Towel rack completely collapsed under weight of a towel when I reached for it after showering.
Washing machine - filthy dirty
Floor around washing machine - filthy dirty
Laundry sink - filthy dirty
Layer of dust everywhere.
Dishwasher - don't put this on before you go to bed. Ridiculously noisy.
Balcony furniture filthy dirty. Could not sit out there and I refuse to clean it.
Mould on bathroom bench.
Cracked bath tub edge tiles.
Pillows have seen better days. 1 out of 4 pillows were acceptable.
Ceiling fan really noisy in bedroom. Couldn't leave on overnight.

Internet ridiculously expensive per day. Can't comment on if it was any good as we weren't going to pay that much.

Overall, really disappointing quality. Would never stay again. Such a shame as the layout & location are great.

See photos taken during our stay.

Date of stay: December 2016
Trip type: Travelled with family
2  Thank Melanie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chancellormanagement, Front Office Manager at Chancellor Executive Apartments, responded to this reviewResponded 20 December 2016

Dear Valued Guest,

Thank you for your detailed feedback regarding your stay with Chancellor Executive Apartments. Firstly, we are glad to hear that you appreciated our free secure underground parking, convenient location, and our ‘great apartments.’ We always appreciate constructive criticism, as it helps us to grow as a business and improve for the future, so we also thank you for alerting us to any issues you had with the unit. During your stay with us, we received an email from you over the weekend, which only mentioned that you were not happy with your bath plug, which our reception promptly remedied by bringing you a new one on the same day. We were not advised of any other cleaning issues until Monday, and as soon as we were informed, we attended to clean any areas that were not satisfactory.

Please know that this is not the standard that we usually provide our guests, as you mentioned in your email to us on 19/12/16 your ‘in-laws stayed with [us] 18 months ago and their apartment was in much better repair / cleaner.’ Our cleaners have recently employed a new trainee, and these areas must have been overlooked by the experienced staff member. Please know that we have since discussed this case with our housekeeping team and reminded them of the standard we expect at Chancellor Executive Apartments.

Therefore, we apologise that the room you stayed in was not the standard that we pride ourselves on, and would like to offer a 10% discount for any future stay, so that we can make it up to you and illustrate why it is that many of our guests love staying with us 

Kind Regards,

Chancellor Executive Apartments Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2016

I stayed in the Chancellor Apartments as part of a business trip. I could not have asked for better service or a nicer place to stay!

I arrived early morning off an overnight flight, and since check in was not until 2pm, asked to leave my luggage at the Chancellor until I could check in, where the receptionist promptly arranged for me to be checked in earlier, and took my number to contact me once the apartment was ready.

The apartment itself was spacious, comfortable and clean, overlooking the pool. All necessities were waiting, and the breakfast boxes placed in the fridge were handy to tuck into until I got my bearings and could go shopping. The apartment was spotless, with ample towels, bedding and utensils provided.

The pool was perfect for a quick evening swim, and I never had issues with noise from neighbouring apartments. The apartments are well situated, with supermarket, restaurants and other services close by.

Reception staff were wonderful and friendly to deal with, and happy to help whatever way they could. I cannot praise them highly enough.

I am definitely returning here again.

Room tip: Pool view apartments are extremely quiet at night for a great nights sleep
Date of stay: November 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank dazl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chancellormanagement, Reception at Chancellor Executive Apartments, responded to this reviewResponded 21 November 2016

Dear valued guest,
Thank you for taking the time to review Chancellor Executive Apartments.
We are very appreciative of your positive feedback!
Our guests experience is always foremost on our minds and we are very pleased to hear that you had a wonderful experience in our apartments and with our staff. We pride ourselves on the friendly service of our staff.
We are pleased that you found our apartments well equipped and the surroundings suitable. We do have lovely, restaurants and other services within a convenience walking distance.
We would love to welcome you back at a later stage.
Kind regards,
Chancellor Executive Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016 via mobile

Made a fairly quick booking a few weeks in advance due to some decent reviews, but considering it was Gold Coast 600 that weekend this sounded like the best bet for one night stay.
Boy was I wrong...
So I had arranged a meeting at 2pm at the unit to discuss some business before I had to leave to go to another meeting at 3pm, I arrived 20 minutes early so 1:40pm to allow some time for check ins etc. there was not one person at reception and the reception was locked shut. Only to find a lockable safe next to the entrance door and an intercom. I called this, spoke to some lady and she advised me of a pin code and to open the safe with this pin and grab myself an envelope with my name on it to let myself in. I entered this code and opened the box and didn't find an envelope with my name on it. The lady on the intercom said I was all ready checked in. The intercom had a timer and it would time out and hang up after a couple of minutes and I had to call them back again. This happened a few times and by then it was about 2:20 and I'm standing at the front of this hotel having a meeting that was at 2pm, and also talking on the intercom figuring out who is the person that checked themselves in! Then had to leave 15 minutes later to my next meeting. This was by far the worst experience I have had with a hotel service.
To my astonishment, upon the manager arriving and working out what had happened, they mixed up my name with someone else's. So I go to the room, it was incredibly smelly, like someone's just been to the toilet prior to myself. The beds had stains, the taps leaking, taps broken, stained tea towels what looked like blood, furniture torn, I cannot believe.
Upon check out of the room after one night, I had a small bag of rubbish and went to empty it at the refuse, the refuse drop was so chocked up with rubbish the shoot was jammed. I saw nappies and condom wrappers jammed in there?!?! So I quickly shut that door and went to the ground level and the same refuse was clogged up also! So I took the rubbish to my car and dumped it at the nearest bin down the road.
What a joke.
Stay away. And take my word of advice, stick to the well known hotels and motels. I felt like I was treated like a number at a chicken factory with no apology.

Date of stay: November 2016
Trip type: Travelled on business
2  Thank Sara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chancellormanagement, Receptionist at Chancellor Executive Apartments, responded to this reviewResponded 4 November 2016

Dear valued guest,

Thank you for taking the time to review Chancellor Executive Apartments.
We are so very sorry to hear about this unfortunate event that you experienced upon checking into Chancellor.
As our key safe is used by all after hour’s guests, another guest checking in with the same first initial and a very similar surname had accidently taken the incorrect keys from the safe. Unfortunately, the guest has not realised that they had obtained the incorrect envelope. We take pride in our high standards and it is surprising and discouraging to hear the things you have noted. Our bedding and tea towels are replaced on each arrival and if we are having any troubles with leaking and/or taps, we have these issues rectified right away by our contractor.
Unfortunately, we cannot monitor the refuge room at all times and in very busy periods, it can be overloaded before our staff have the opportunity to empty the rooms.
Please be assured that if you were to call our after-hours line after checking in, with the issues of the room, we would have had our after-hours staff promptly come onsite to organise you with replacements or move you rooms.
Our guests experience with us are foremost on our mind and we empathise with you for the inconvenience of this experience.
We thank you for staying with us and we hope you will consider returning to stay with us to give us the opportunity to prove that this experience is a one off.

The Chancellor Executive Team

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Reviewed 2 November 2016

Our stay was comfortable and the unit clean. Located centrally in Varsity Lakes, with good access to cafes, pub and take-away shops. Only problem we had was the access in and out of the shower/bath. It should have a grab rail for older people.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Paul N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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