Various problems:
-Check in is very late 2pm and Check out is very early 10 am. And they are not flexible at all, we arrived 20 minutes before check in and they told me to wait that only at 2 they know when a room is free. Really? with 6 hours gap since check out.. Is far more than most of hotels and the place is not a mansion.
-One day we came back from dinner after 11pm and had to wait a while for someone to show up and open the gates.
- One day at 9pm they didn’t allow us to use the swimming pool for no reason when the place is open and in the middle of the buildings. The next day there were several people using until at least 10pm
-They don’t have a manual for the hotel with times and details, prices etc. Ahhh but they do have a plastic sheet saying everything you are not allowed to do.
-The staff is NOT friendly and most of the times they don’t have the info you need.
-They charge for internet per device and per day and of course is not cheap, they also charge to use the tennis court.
-When I asked at the reception the cost to rent the tennis court the 2 girls there didn’t know and were going to check and well I am still waiting.
- One day they clean better the other they don’t do much, the only thing they make sure is to make the bed, I had to phone reception a couple of times to ask for toilet paper as they leave the used one ending and don’t put more.
I am giving the lowest score possible for the overall experience which was not nice. The flat itself is ok, well equipped and clean (at least when you arrive) and the flat is spacious.
I liked the swimming pool and the place looks nice. Nice balcony too.
Conclusion this is an expensive place, so in my opinion they are being paid well enough to cover all the issues they have.